I was not happy with waiting 11 weeks for my car but I understand that that was out of Carstar's control.
4/3/2024
Jeffery S. VERIFIED CUSTOMER
Vehicle Make : GMC
There is stuff in the paint and the truck has to go back for warranty repairs. It wastes alot of our time taking it back to get looked at then again for repairs. These issues should have been caught before the truck was returned.
3/19/2024
Matthew C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for doing an outstanding job!
3/3/2024
Jessica W. VERIFIED CUSTOMER
Vehicle Make : Jeep
anyone at Carstar that I ever spoke to was extremely friendly and helpful. The customer service was phenomenal!! The work they did on my hail damage was great, too!
The only thing that was frustrating was the timeline. I was originally told repairs would take 2-4 weeks. I took dropped it off with them on ****/23/24 and didn’t get it back until 2/29/24. I totally understand that doing a great job takes time and it would definitely not be good to rush through it, but man, I sure missed my car for 5 weeks!
Overall, I am very satisfied with Carstar, and would definitely use them again in the future.
3/2/2024
Peggy W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Parts broken during disassembly resulting in new parts ordered causing delay of several weeks. Rear bumper panel originally painted wrong color. Minor damage caused to driver side rear corner panel which had to be painted. Driver side interior floor board and lower section of driver's door was very dirty - obvious dirty shoe was used to push open the door. Simple use of cheap paper floor mat would have reduced amount of dirt left on floor board. Overall a very disappointing experience.
2/24/2024
Melissa P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The communication was fantastic, I was informed about delays that occurred due to parts not coming in on time, the repairs were fantastic and the truck looks like new!
2/15/2024
Gary L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repair took several weeks and had 2 QC issues. The fuel door was stuck shut and the rear wiper washer fluid didn’t work. Although the wiper issue was since fixed, I was told the stuck fuel door wasn’t your fault because you didn’t take it off the car. But you were working in that area and I brought it in with a functioning fuel door on a 2021 model with 28,000 miles. To be told it wasn’t your fault was disheartening. Of course it was either due to the accident or your repair efforts. It’s insulting to suggest otherwise.
2/10/2024
William M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Told them about my window faulting when I was hit. They wouldn’t even look at it because she said she couldn’t relate it to the accident. Now my car has been at the dealership for a week getting the pinched window glide fixed. Which happens when something impacts the car. Not only was my simple repair a 37 day repair my car is out another week at the dealership. Awesome. Thanks
2/10/2024
Ryan H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Despite a difficult total loss situation, the Carstar team was extremely responsive, professional, and easy to work with.
2/7/2024
Stefan F. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was disappointed in how long it took to repair my vehicle. Otherwise you all did a wonderful job as usual. That's why I keep bringing my vehicles for you to replair.
2/6/2024
Rick N. VERIFIED CUSTOMER
Vehicle Make : Ford
It was a job well done.
Every employee I dealt with was very professional and able to assist with my questions.
I did experience some confusion when I received an email advising me that my truck was moving onto the next phase then when I called a few days later was told that it was moving onto the next phase - I failed to consider the line. Perhaps re-word the email to say the vehicle is in line for the next phase of repairs.
2/4/2024
Robert &. VERIFIED CUSTOMER
Vehicle Make : Cadillac
They were all wonderful from beginning to end! Skylar always had a smile when we walked in, and Candice was exceptional at keeping us informed about the progress of our car. Overall wonderful experience!
2/4/2024
**** S. VERIFIED CUSTOMER
Vehicle Make : Ford
Candice and Kelly were very helpful and actually saved me money. They were competent and professional.
1/27/2024
Robert L. VERIFIED CUSTOMER
Vehicle Make : Nissan
you have an excellent team
1/16/2024
Fernando L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was kept inform during the whole process.
1/1/2024
Jacob Z. VERIFIED CUSTOMER
Vehicle Make : Volvo
It’s ridiculous to charge people fees to use a credit card. Perhaps adjust your middle managers bonus to ensure the company is profitable instead of scalping your customers to cover your business fees.
12/19/2023
Melissa C. VERIFIED CUSTOMER
Vehicle Make : Ford
Staff kept me well informed throughout the entire repair process and my vehicle came out looking better than before!
12/14/2023
David S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Being able to offer a better timeline on repairs. Found myself playing a guessing game.
12/7/2023
Cristian H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My trucks bed had 3 loose bolts
12/3/2023
Brian P. VERIFIED CUSTOMER
Vehicle Make : Ford
Something happened to the shifter while in the shop and we have to take it back to get fixed. Wish this was repaired when the tech broke it or at least let us know about it.