Matt and entire staff very friendly and customer service oriented. I appreciate them getting the car fixed and back to me as quickly as they did!
3/13/2016
Frank C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was done in a timely manner, and I was always keeped updated on what was happening with my car. Thanks again for the good service.
3/5/2016
Douglas B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks beautiful.
3/4/2016
Ann M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The employees were exceptionally friendly, and I did appreciate the texts and phone calls letting me know the progress being made
1/30/2016
John S. VERIFIED CUSTOMER
Vehicle Make : Toyota
All workers were very helpful and nice
1/16/2016
Peggy G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vary nice job,looks great
11/15/2015
Bob And. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The staff was incredible. Very welcoming from the word hello. They let me know step by step what to expect with my claim and repairs. I really enjoyed receiving the text messages that kept me updated. No unnecessary calls to the office to check on my car. I felt comfortable from the beginning of the process. And that feeling stayed throughout the repair. Chad and Heather are exceptional employees! I would highly recommend Jordan Road CarStar to anyone who needs auto body repairs.
9/23/2015
Veyda C. VERIFIED CUSTOMER
Vehicle Make : Kia
the team was awesome. Chad was great....
9/5/2015
Tammie D. VERIFIED CUSTOMER
Vehicle Make : Ford
Chad was awesome squeezing me in before my scheduled appointment so we could be ready for our driving vacation. Thank you.... Thank you....the car looks great...very satisfied customer!
Tam Dollyhigh
7/24/2015
Mary Lou. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very happy with everyone at Jordan. Thank you all !
7/10/2015
Kenneth I. VERIFIED CUSTOMER
Vehicle Make : Subaru
You all did a great job! Even though there was one bit of confusion prior to pick up, you went above and beyond to make it right.
6/14/2015
Sheryl W. VERIFIED CUSTOMER
Vehicle Make : Jeep
The service team is awesome
5/23/2015
Melissa J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I love the text messages and the attention to detail.
1/29/2015
Judith B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good results. It just took a few weeks longer than we planned.
12/6/2014
Matthew D. VERIFIED CUSTOMER
Vehicle Make : Honda
We were told it would be ready by 4:00 on Monday. We drove over there with our 2 kids (including our 9 year old Autistic son). I went in, paid the deductible, signed the paperwork and was told they would be bringing it right out to me. I went back to the car to wait... and wait.... and wait. Almost a half hour later, I went and asked what was going on. They said they were sending someone out to talk to me. Finally someone comes out and says he's sorry but some part was broken when they opened the box so they had to reorder it and it won't be there until tomorrow. I asked why no one had called us and they said it was a miscommunication. So, we had to take our kids home, rearrange the next day, come back again when they called to tell us yet again it was ready. It was totally inconvenient. I think they should have offered to get us a rental car, loaner car, SOMETHING. I understand there are mistakes made but this was really unprofessional.
11/6/2014
Erin M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was extremely helpful and friendly. Communication was fantastic. My car looked amazing. And on top of the great job to the body of the car you cleaned the inside. I would recommend you to everyone! Thank you!!!
6/29/2014
Business R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Better updates, or at least not calling you on estimated completion date, not having heard from you at all, only to be told that my car was to be pushed out almost a week after the time I was quoted. I can understand certain things are bound to happen; however, a better process upon the initial inspection and intake, ie dissembling damaged parts immediately for ordering purposes, would greatly improve your output time in my opinion.