Exterior of the Car was received dirtier than it was when I dropped it off. I had washed and shamied the paint for easy hail dent observation. A few extra scratches were observed on the driver side rear door,when I was doing my walk around for acceptance. When I pointed them out to the tech, the response was something like all we did was pull it straight into our shop from the parking lot and work on it. I told him I wasn't trying to pull a fast one on my scratches but these marks weren't there when I dropped the unit off.
8/12/2016
Sheila K. VERIFIED CUSTOMER
Vehicle Make : Kia
I was satisfied with the updates, completely dissatisfied when I arrived to pickup my car. Leaving in my rental car only to come back tomorrow. The quality control was absent, expect to see a clean car not at all, inside & out dirty. The car was not put back together correctly. I took out ****.5hrs of my day only to have to return again tomorrow as you charge $50 an hour I should be refunded $150 for my time.
8/12/2016
Madison M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so amazing! Everything was done in two days for what I think was a huge job! Thank you.
8/11/2016
Michele K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job!
8/7/2016
Sandy L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm very impressed with your staff, the front desk and Linda. I love how informed you kept me of the status of my vehicle, and my bumper looks brand new!!!
7/30/2016
Tisuke O. VERIFIED CUSTOMER
Vehicle Make : Honda
Clear explanation and promptness.
7/2/2016
Denise C. VERIFIED CUSTOMER
Vehicle Make : Ford
The whole team went above and beyond what was needed. I have never been more satisfied! They all helped me in a very difficult situation. They were always friendly and helpful. I am now a customer for life! I will spread the word about your great service and staff!
7/1/2016
Ann H. VERIFIED CUSTOMER
Vehicle Make : Honda
My car estimated completion date changed from June 21 to being able to pick it up June 28. It was difficult to be without my car for 2 weeks but I understand more work needed to be completed once we opened the hood. Linda did a great job making sure I was well informed of the changes and extension of time before my vehicle would be completed.
6/29/2016
Alyssa O. VERIFIED CUSTOMER
Vehicle Make : Honda
I am happy with the repairs but my key fob was cracked and broken. I am happy that Carstar is ordering a new one though, thank you.
6/24/2016
Michael O. VERIFIED CUSTOMER
Vehicle Make : BMW
Paint overspray on the black trim this time. Last time I had my truck (Chevy Colorado) there, the drivers side window doesn't roll up anymore. Two vehicles, two different issues with the shop. Not to mention, your adjuster who initially looked over my BMW told me not to have it fixed, to "take the money and run" and to buy some paint and fix it myself left an extremely bad taste in my mouth. I know American Family recommends CarStar but I'm not sure I can afford to come back. With a newborn at home, it's extremely difficult to make the time to drop the vehicles off after they've been fixed to be...fixed again.
Sorry I was a bit word-y.
Your front staff folks are great! Friendly and know just what they're doing! Great job!
6/14/2016
Michael N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work. Fair price.
6/5/2016
Brent S. VERIFIED CUSTOMER
Vehicle Make : Honda
Erika is awesome and takes car of everything to a T! No hassles. We appreciate all the communication.
6/3/2016
Allison H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Overall the repair was well done and I am happy with it. There are just a couple minor things I noticed once I got my car back. One of the inside plastic panels wasn't installed correctly so it sticks out a little. The other thing I noticed was a rattlingood noise coming from my back right passenger door. My door didn't do that before I took it in to get fixed.
5/22/2016
Justin K. VERIFIED CUSTOMER
Vehicle Make : Ford
Just want to say thanks for getting my car done in a short time I dropped it off Wednesday and had it back Thursday the service was great
4/30/2016
Mark J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the updates. Pleased with the work.
4/30/2016
Linda H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was wonderful at CarStar. I was very happy with the repair. It made my new car's damaged bumper look brand new again. Thank you all!
4/30/2016
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a great job of keeping ;me informed and the car looks great.
4/27/2016
Michael N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Matt was superb.
4/26/2016
Yvonne C. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Carstar personnel are extremely competent, friendly, and accommodating. The process at Carstar made the repairs to my vehicles easy. They deal with the insurance company and Enterprise Leasing so I didn't have to do so. Plus, the work done is absolutely outstanding!
4/25/2016
Tyanne H. VERIFIED CUSTOMER
Vehicle Make : Ford
For the most part, because I have to take my car back so they can fix the door as it gets caught on the car when I close it.