My Tundra was returned in original condition after I was rear-ended. Thank you!
7/21/2017
Jacqueline C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job! Especially want to thank the exceptional customer service I received from Genevieve, Yesenia, and Nancy in every step of the process. You guys took care of me from start to finish with professionalism and always a smile. "Trixie" and I appreciated it so much.
Jacqueline C
6/6/2017
Christina M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff at the reception desk was always very friendly and helpful. Unfortunately, the whole process took a very long time, but I think it was the insurance side that was very slow.
5/29/2017
Dennis L. VERIFIED CUSTOMER
Vehicle Make : Ford
The process was smooth and easy, and the staff at every level were knowledgeable and professional.
5/23/2017
Brandy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was great, even offered to deliver my truck. And picked me up from the Bart station. Thank you! I hope to not have to return but if anything happens to my truck I would definitely return.
5/16/2017
James T. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service is awesome and friendly. They can accommodate your date and time. Also they also update you the status of your vehicle each day.
4/20/2017
Tina O. VERIFIED CUSTOMER
Vehicle Make : Hyundai
First off, my car was delayed days due to a part that couldn't be found anywhere in Northern CA.
2nd-Nobody showed me to my car, good customer service would have been to show me what work was done.
3rd-the bumper is not lined up correctly on each side.
4/18/2017
Gina C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! Looks wonderful, lovely people to work with, efficient process.
Thank you.
4/14/2017
Georgina R. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you very much Cooks Collision team for the care and extraordinary care provided to myself and my car. After what seemed to be a minor fender bender, Nancy and team made sure everything was back to perfect- exceeding my expectations and performing highest quality work according to damages. Thank you all, from the bottom of my heart, for all that you guys do for folks like myself. From the receptionist to the mechanics and case managers, I mean all staff. Thank you!
4/14/2017
Alfred R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything looks good and seems to be working fine.
4/11/2017
James T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service
3/22/2017
Brandon F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great experience. Will go back always
3/18/2017
Karishma C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Delayed a week, email notifications on schedule were in correct and communication was extemely poor...
3/16/2017
Leovino A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Replacing the Metal Weather panel was unsat., left some dried adhesive glue on finished surface and did not clean it up.
There was dent on rear right end of car. It was three (3) fingers dent, possibly pressure of left hand fingers while applying right hand pressed on metal weather plate.
All these been noticed when we reached home. I did not check the works done ashen I picked up the vehicle, maybe because I put too much trust on them as a longtime customer.
3/5/2017
Sylvia P. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciate the updates throughout the entire process. My Lexus looks like New!!I'm a satisfied customer.
3/1/2017
Bayardo R. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm always updated on what is going on with the repairs at Cooks. Thanks to Nancy and your repair team at Cooks!
2/20/2017
Mohammed S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nancy was extremely helpful and is the epitome of great service. Charlie is a phenomenal manager and has formed a great team. I will definitely recommend this shop to all my family and friends.
2/18/2017
Jamie F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciated all the updates I received and keeping me in the loop. Everything was very smooth and easy which I owe to the great team at Cooks collision in concord! Thank you!
2/14/2017
Alyssa W. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm totally okay with the service, but lack of communication was an issue. I had to call the day I was supposed to pick my car up just to find out that it wasn't ready and wouldn't be for two more days. The next day I was supposed to pick my car up I called at 4:30 to be told my car was ready and waiting and I had to pick it up by 6. No one ever called to tell me these things.
2/14/2017
Kenneth C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I thought the process was quick and I really like to here the status as the repairs were donee