There was a miscommunication about when my car would be ready, I was told by two different admins that my car would be ready Monday (and there was no way to get it done Monday), when the text updates said Friday, and the car was indeed done Friday. Then a part of my repair was forgotten to be done. I’m happy with the repair, it looks great, but the admin’s were confusing and not very courteous about it. I don’t like having to call multiple times to follow up and then be given wrong information. Try to communicate with each other within your own office...
7/7/2018
Neal K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Easy check-in/out procedures. Repairs completed sooner than estimated.
7/3/2018
Dung D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You guys do very very good job, keep it up....thank you
6/30/2018
Jonathan K. VERIFIED CUSTOMER
Vehicle Make : Honda
I was really impressed by the service we got from Cook’s Collision. From the intake and evaluation of the needed repairs to renting a car, getting updates during the repair, coordinating with Geico and Enterprise, and getting the van back, service was awesome. After I got home, I wrote a five star Yelp review about our experience. Thank you, especially to Genevieve!
6/27/2018
Nicholas M. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent/Very Professional Staff. Excellent job to Luis and Hanh.
6/18/2018
**** R. VERIFIED CUSTOMER
Vehicle Make : Audi
You guys did an amazing job on the repair and I thank you so much for it. But, my car no longer stops the engine when at a light or completely stopped, even though the indicator says it has engaged the function.
6/12/2018
Ken W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good job
6/9/2018
Gary B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pretty sure this is the fourth time using cooks collision and as always an awesome job. Fast, kept us updated
5/22/2018
Michael S. VERIFIED CUSTOMER
Vehicle Make : Saab
Excellent customer service! Solid work. I was taken well care of!
5/18/2018
Paul C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
5/18/2018
Jeffrey T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very disappointed with the final product on the bumper. There are obvious blemishes and bumps where the bumper meets quarter panel. The slight gap between the bumper and quarter panel is gone and the two pieces appear to be rubbing. There is also a rattle when going over speed bumps that we didn’t have before the accident. Please call me to discuss- ****-****-xxxx
5/16/2018
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looks great! Really appreciate the wash & vacuum as well - nice added touch! Repairs done earlier than anticipated. Very happy!
5/12/2018
Douglas C. VERIFIED CUSTOMER
Vehicle Make : Honda
Except for the length of time it took 7 days instead of expected 4, experience was great. Loved the delivery of my vehicle to my home. Thank you!
5/9/2018
Jeffrey T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job on the repair. Excellent communication throughout the process and very easy to work with. Delivered the car ahead of schedule
4/26/2018
Michael T. VERIFIED CUSTOMER
Vehicle Make : Honda
Exçellent
4/13/2018
Elisa M. VERIFIED CUSTOMER
Vehicle Make : Honda
The only issue was waiting over 45 min to get my rental on my scheduled drop-off day
4/12/2018
Adrinenne H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks awesome and I am so happy the repair was completed a head of schedule! I am very pleased!
4/10/2018
Karen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I thought Cooks Collison was exemplary!!! Reasons : All procedures were carefully in place to ensure top efficiency!! My rental car was there before my arrival! I was treated as a valued and respected customer. Procedures were carefully and thoroughly explained. It is obvious that management/owners want to garner the respect of their clientele. Communication was excellent.. the automated updating system is a great idea . Live personnel contacted me when the automated system had a small error... a different bumper was needed . The Job was completed in s timely manner and the bumper looks divine!!!!!! And my car was washed and cleaned inside!!!! I Say a Big Bravo to Cooks Collison and I am very grateful . I will recommend you to everyone I know!!!! The management/0wners are to be commended for hiring such top flight people!!!!!
4/7/2018
Amy U. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was smooth and easy except the kid who crashed my car. I brought it in with one thing damaged and they damaged (and fixed) more. So besides that, yes. Great.
4/7/2018
Jacob Joseph. VERIFIED CUSTOMER
Vehicle Make : Jeep
Your team was friendly, fast and kept me up to date on the progress of repairs. Thanks again for the fix.