Mitch was really helpful as was the lovely lady in front and I do not remember her name, sorry. They were very helpful and I love the email. They got to me before I called them. I was very happy with my experience there, and my car is back in shape. Hate those rentals.
2/3/2017
Stephen L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I requested a call from a manager 3 different times. Let's just start with that fact.
2/1/2017
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Scion
Great service from beginning to end. My car looked amazing, love the fact that it was detailed!
Our estimator stayed in communication the whole time.
1/26/2017
Lorena F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Thank you ! Appreciate everyone involved at Cooks to get my Volvo back to me!
1/25/2017
David C. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Excellent work.
1/17/2017
Gary R. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated that I was updated frequently as to when I can expect completion. Your receptionist was very impressive. She was knowledgeable and very friendly to deal with. I will pass your name to friends that may need car service. Thank you and Merry Christmas to you all.
12/23/2016
Siamak H. VERIFIED CUSTOMER
Vehicle Make : Honda
My navigation system was disabled and I had to return in traffic to have it fixed
12/17/2016
Peter H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for your good work. I really appreciate it!
12/12/2016
Sarah W. VERIFIED CUSTOMER
Vehicle Make : Audi
Amanda and the team were great - even stayed a few minutes after close to take care of everything for me! Thank you!!
11/24/2016
Sheldon B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the assistance of Mitch **** and the ladies at the front desk for all their help. They have made my first experience, a pleasant one.
11/4/2016
Gil G. VERIFIED CUSTOMER
Vehicle Make : BMW
Nancy was great and thoughtful. She helped make the process quick and easy. Also the service people went out of their way to quickly diagnose the problem and get it fixed.
10/26/2016
Donnell W. VERIFIED CUSTOMER
Vehicle Make : Ford
From my first contact to the pick up of my car, Cooks' staff was professional and courteous. The explanation of repairs was simple to understand. I was never in the dark about what to expect. My Mustang looks great again thanks to Cooks Collision. If I ever need them again or know of someone needing their services, they will be the first that I call. Thank you!! Bravo Zulu!! (Military for job well done!!)
10/20/2016
John D. VERIFIED CUSTOMER
Vehicle Make : Honda
Employees are compassionate .They have team work and hard work ..
10/15/2016
Sharon T. VERIFIED CUSTOMER
Vehicle Make : Audi
Mitch and team have been great to work with.
10/12/2016
Laurie Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nancy was our Statefarm rep at cooks Collision,she was awesome,she was professional and kind,sheva bit a stressful situation way better,the work done by cooks is excellent,looks like I have a new
Car,i was very happy with the whole process,and use them again and recommend them to everyone I know ,thank you?
9/27/2016
Daniel V. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repair item missed. Part has been ordered.
9/17/2016
Kim J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Satisfied!
9/17/2016
Adrian R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you
8/30/2016
Kenneth J. VERIFIED CUSTOMER
Vehicle Make : Ford
The truck looks fine, I did think the quality of the repair was good, but I can't believe a bumper and grill with no fenders, or hood, or paint (save for the bumper and grill) cost $3,000!!!! Seems very high to me. The staff was excellent, but I found two separate issues, after delivery. One of my turn signals is now either damaged or broken, not sure which, and for no apparent reason the day after I took it home the battery died, which might be unrelated, not sure. I hope this feedback helps. Thanks, Kenny
8/30/2016
Joan C. VERIFIED CUSTOMER
Vehicle Make : Lexus
They were pleasant on-time and did a great job. Would use them again