Car was in shop over 3 months and after 3 K from Geico for car rental I still had to pay over 1400 out of pocket to rent a car. The last month car was in shop I got very little response about delays .
3/28/2024
Susan W. VERIFIED CUSTOMER
Vehicle Make : Honda
The team was knowledgeable and courteous and kept me informed of the needed repairs and insurance coordination was all done timely which kept me stress free. The repair itself was complete to my satisfaction.
Thank you!!
3/27/2024
Linda C. VERIFIED CUSTOMER
Vehicle Make : Subaru
First Team Collision did an amazing job on my Forester. The staff was friendly, informative, and took care of the work promptly. Thank you!!
3/25/2024
Brenda K. VERIFIED CUSTOMER
Vehicle Make : Kia
Looks good
3/24/2024
George J. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was treated well and and everything moved smoothly
3/17/2024
Martin ****. VERIFIED CUSTOMER
Vehicle Make : Toyota
The paint job matched perfectly. I felt my needs were understood and certainly were met or surpassed by the Paint Dept.
3/5/2024
Rachel H. VERIFIED CUSTOMER
Vehicle Make : Nissan
The team here was amazing. They know the true meaning of customer service. My car looks perfect. Everyone I spoke to was super helpful and very professional.
3/2/2024
Ashley K. VERIFIED CUSTOMER
Vehicle Make : Honda
Door handle has already fallen off the door that was fixed
3/1/2024
Latasha A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was superb. My only issue is that I was not kept updated about the status of my repair. I was not given an ETA & had to call to receive an update. Everyone I interacted with was kind, helpful and friendly.
2/19/2024
Deborah W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was kind, courteous, and very helpful. Keep up the good work .
2/11/2024
Vaughan P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Subaru estimate was well done, scheduled for 7 days service. The service went into 16 days. The manager ended up giving me a $500 discount off the quote which paid half of my car rental. All work was performed to satisfaction. However the delay was frustrating. I can understand issues of delay from my own business experience, people, products delivery etc. It took too long for a door side swipe, however the finish product was well done. H V Privett
2/10/2024
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repair took longer than promised, which really was not the problem. The problem was lack of communication from the body shop manager. He never returned calls from me, the insurance adjuster on the case, and the rental care agency.
2/5/2024
Mona F. VERIFIED CUSTOMER
Vehicle Make : Toyota
You should have been there d u r i n g the experience. Too late! Too late to make me completely satisfied.
2/3/2024
Craig S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Stoup did an amazing job of not only making sure that the repairs were done correctly, but also dealing with an untimely power outage. Kudos to him and the entire repair team!
1/28/2024
Magdalys O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Satisfied with the repairs. However, The advisor assigned to me I believe his name was Mike- never called me to give me updates or how long the car would be there. I had to call a few times- the ladies on the desk were extremely helpful. They would find out the progress on my car and let me know since my assigned person would not even return my calls. I truly appreciate the ladies answering the phones and getting answers for me. They deserve a raise for doing somebody else’s job.
1/28/2024
Jeffrey A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car is still there to be fixed - the camera does not operate correctly and, according to the paperwork we received, it appears both incorrect and non-Toyota parts were used though I never authorized that.