The collision team was excellent. Answered every question expediently, they were extremely professional, and the repair was ahead of schedule. They even pointed us to your in-house rental car agent, who also was excellent, and saved us a ton of time. Well done everybody!!
6/2/2022
Mr . VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was great. Very easy to understand everything explained to us.
5/30/2022
Vida L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent work and very timely
5/28/2022
Nancy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ladies at front desk very courteous and helpful. The team that worked on my car did a beautiful job, can't tell anything ever was amiss. I also appreciated the fact that it was cleaned and washed, looked brand new when we picked it up. Thanks again!
5/28/2022
Wendy A. VERIFIED CUSTOMER
Vehicle Make : Ford
My vehicle was with this service center for 3 weeks and my vehicle started to come apart, took back to the shop and still not repaired just look like it was a quick fix. Not satisfied at all.
5/28/2022
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Kia
The repair work that was done on my car was fantastic. You would never know that it was in an accident. So 5 stars on the actual repair.
My issue was that communication from my repair rep, Jessica, was terrible. She would tell me that she would call with updates and then would never call. I had to call the main collision number constantly to get updates on the status of my car. In the final week of my repair process, apparently she was let go or quit. This caused even more delays with communication and resulted in confusion on whether my repair was finished or not.
I would still recommend your collision center to anyone who needs a car repaired, I just had a bad experience with Jessica.
5/16/2022
Carol V. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone from the staff at the desk to the people who actually worked on the car were wonderful.
5/15/2022
**** H. VERIFIED CUSTOMER
Vehicle Make : Audi
I am waiting on total completion when a part comes in.
5/6/2022
Sidney N. VERIFIED CUSTOMER
Vehicle Make : Toyota
After a week of looking the vehicle over, their are a few paint runs, swirls. There was a lot of dust inside the interior. I live 45 mins away so I wish it were gone over in more detail, as far as making sure the paint was flawless as possible, and the whole inside vacuumed and all the dust wiped off the inside of the RAV4. All of the people that I had interaction with were very nice.
5/5/2022
Kimberly P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had to wait a month to get in to see them and the repair was not done the first time. They missed my damage to the truck of the car so I had to take it back the following week to get repaired. If I hadn’t done my own walk through around the vehicle, and called the service team to check on my car, it would not have been covered and the repair wouldn’t have been done without me paying another deductible. Walk throughs should be done before and after you pick up a repair service vehicle. The estimated time for my car was “Thursday by the very latest”, and the vehicle was done just in time by closing on Friday night. I wouldn’t recommend them.
4/24/2022
Carla F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work was completed in an expeditious and high quality manner.
Thank You
4/24/2022
Ferrus R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very satisfied as always. Always well taken care of. The quality and attention to detail no one else does it better!!
3/31/2022
Tierra L. VERIFIED CUSTOMER
Vehicle Make : Honda
Call back with an update would have been appreciated
3/31/2022
Audrey R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Waiting on a call
3/30/2022
Sheryl T. VERIFIED CUSTOMER
Vehicle Make : Ford
They were courteous. The repairs looks great. It did seem to take a little longer than I expected but I don't know if they had all the parts at the time. I'm satisfied. Thank you.
3/27/2022
Danielle C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Learn communication with the owner of the vehicles as well as insurance (Nationwide does not own the vehicle) and some humility to admit when you screwed up. My vehicle repairs were done satisfactory but the lack of communication was insulting.
3/26/2022
Amanda A. VERIFIED CUSTOMER
Vehicle Make : Kia
It took so long for the parts to come in. One part was actually shipped incorrectly so the car had to stay even longer. There was a small nick on the driver’s side quarter panel. I had to pay almost $1000 out of pocket for the continued use of the rental car after the insurance stopped paying. I was on a list to get a loaner vehicle, but that never happened. i’m not sure how much of all these things could be controlled. but i do think some of them could have been.
3/23/2022
Bertha A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I love doing business with them but most of all they are very friendly and makes you feel very comfortable and you can trust them
3/19/2022
Opal L. VERIFIED CUSTOMER
Vehicle Make : Honda
Took to long getting my car back
When I got my car back I had a spot of white paint on my seat and the interior smelled like oil.
3/13/2022
Bryan R. VERIFIED CUSTOMER
Vehicle Make : Mercury
My car was completely fixed to my satisfaction and looks better than ever. I will be bring the car back for future body work. Oh, the curtesy car was was the best car wash I have ever had! It was beautifully detailed inside and out.