It's just hard to communicate with FirstTeam.
Adam in Collision was the only reliable source of information. Michelle in the First Team Phone Bank on Western Branch tried to help but she could n't obtain the status of my vehicle.
7/18/2025
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : Honda
The car came out great but it took a lot longer than planned but at the end of the day I was satisfied.
7/10/2025
Piangelly C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They damaged the head support on the back of the driver seat and my car is missing the emblem letter on the back
7/2/2025
Edward A. VERIFIED CUSTOMER
Vehicle Make : Honda
Quality work by all members of the team.
Coffee in waiting area was very good also.
6/24/2025
Luther ****. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was provided a rental car while my truck was being serviced. The staff at the rental office, and at the collision desk, was very professional and helpful.
6/14/2025
Yvonne C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team did an incredible job. They painted my whole car..cleaned it up real good. When I went to get it..it did not look like it had been in an accident. I recommend First Team Toyota Collision Center to everyone..they kept me up to date on what they were doing .even sent me a short video.
6/13/2025
Cynthia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Part did not fit and scratches were still on vehicle
6/6/2025
Kimberly C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Aaron was very easy to work with and I felt confident in the info provided. My repair was actually less than the estimate.
6/5/2025
Tammika P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks for great communication throughout the entire process, and great customer service
6/4/2025
David B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Adam did an excellent job taking care of us and our Subaru Outback.
5/16/2025
Jason S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repairs look great so far. The communication was horrible though. My car was there for a month, and the only communication that I got was when I had to call and ask about it, and when it was done.
5/13/2025
Samantha S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kind and courteous
5/2/2025
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job!
4/18/2025
John H. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick repairs and had answers when I called with them. Time for estimated repairs matched day repairs were completed.
4/5/2025
Nicholas M. VERIFIED CUSTOMER
Vehicle Make : Honda
I called Joe my rep and he never called me back... I didn't even know my vehicle was ready... I dropped by today and he was like, "sorry". When I looked at my car, there were peices loose and I asked Joe why didn't anyone look over the car, and he replied and blamed it on Honda. I have been a huge advocate for First Team, as I highly recommend the service... After dealing with Joe and a failure for anything type of oversight to prevent the poor quality of service I received I will definitely have to reconsider my recommendations. I had to essentially tell Joe what he needed to do, and ask for an appointment for them to fix the issues, which I'm not expecting great follow through with that either... he said they are going to replace my bumper, however idk if my bumper needs to be replaced... it seems a bracket my need to adjusted
3/4/2025
Eduardo Jimenez. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
At the time of pick-up, I wasn't shown the car as far as repairs and what was done, just took deductible and gave me keys to give to attendee to get. When he pulled up and as I was looking it over, the car looked very dusty on the exterior, and only wheel shining was only tire that didn't get replaced. Very poor customer service and seemed process was a rush job. Just glad to have my car back so I can get it looking right.
10/11/2024
Sophia D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job love it my car looks brand new
9/22/2024
Shasta H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car still driving shakey after being hit. Feels like the alignment is off or something. I mentioned this when I dropped it off and it's still feels the same
9/12/2024
Sherry P. VERIFIED CUSTOMER
Vehicle Make : Honda
I wish my car were not totaled by the insurance company handling my claim. Welcome to the USA, right? If I have work to do in the future, I would bring my car to your establishment for repairs. I thank you for the time and care you spent helping me deal with the horrible journey of repairing a car
8/25/2024
Keontae W. VERIFIED CUSTOMER
Vehicle Make : Kia
Lack of communication
Vehicle was still had broken glass that was not properly cleaned up