The repair took longer than promised, which really was not the problem. The problem was lack of communication from the body shop manager. He never returned calls from me, the insurance adjuster on the case, and the rental care agency.
2/5/2024
Mona F. VERIFIED CUSTOMER
Vehicle Make : Toyota
You should have been there d u r i n g the experience. Too late! Too late to make me completely satisfied.
2/3/2024
Craig S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Stoup did an amazing job of not only making sure that the repairs were done correctly, but also dealing with an untimely power outage. Kudos to him and the entire repair team!
1/28/2024
Magdalys O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Satisfied with the repairs. However, The advisor assigned to me I believe his name was Mike- never called me to give me updates or how long the car would be there. I had to call a few times- the ladies on the desk were extremely helpful. They would find out the progress on my car and let me know since my assigned person would not even return my calls. I truly appreciate the ladies answering the phones and getting answers for me. They deserve a raise for doing somebody else’s job.
1/28/2024
Jeffrey A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car is still there to be fixed - the camera does not operate correctly and, according to the paperwork we received, it appears both incorrect and non-Toyota parts were used though I never authorized that.
1/21/2024
Dorothy L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very communicative throughout the process!
1/18/2024
Katherine L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Professional and courteous.
1/12/2024
Gon W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very easy to work with. My advisor, Joe, is great!!
12/31/2023
Kendall H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome and quick! Thank you
12/30/2023
Brandon J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Took entirely too long g to repair my vehicle. I will not be a returning customer.
12/22/2023
Dennis C. VERIFIED CUSTOMER
Vehicle Make : Honda
Was well pleased with my car and all personnel involved, from the reception lady setting the appointment on Saturday to the body shop manager. Hope I don’t need service for a damaged car again but will not hesitate to return to first team for body shop repairs.
12/20/2023
Joel C. VERIFIED CUSTOMER
Vehicle Make : Nissan
First Team did a wonderful job.
12/16/2023
Iris D. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Everyone was very professional. Service was excellent across the board.
11/26/2023
Joseph T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Did a very good job on repairing my back hatch on my 4Runner.
11/9/2023
Robin B. VERIFIED CUSTOMER
Vehicle Make : Honda
Adam and Megan were so kind, helpful and patient.
11/8/2023
Brent R. VERIFIED CUSTOMER
Vehicle Make : Ram
great crew...wonderful process. Thanks for fixing my truck
10/29/2023
Brian C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Didn’t get a courtesy wash. A hour after I picked up my car the check engine light came on. They took 2/3 months just to fix my car. They welded a lot of the parts back on that they said they replaced new. Horrible job and I wouldn’t recommend them to my worst enemy. If I could vote them negative stars I absolutely would.
10/29/2023
John W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and excellent communications from Andy. Thanks.
10/1/2023
Yekaterina L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall it was a job well done. They replaced some plastic components and even fixed the spring on my gas tank door and my front bumper. They repaired many things on my paint job in addition to the chipped areas. Hertz Rental treated me exceptionally well also.
My only complaints are as follows. I was given a time frame of 2 weeks and the job took 4 weeks. In that time I delivered my son and came home from the hospital. I was hoping to have my car back the day before I was scheduled to deliver. As you can understand I needed to clean it up and install car seats before baby boy could come home. There were also a few bubbles in the paint job in some spots but I didn't notice until my mother pointed it out.
Otherwise I am a happy customer.