Appreciate the timely and professional communication and completion of the repair work on our vehicle. Nicely done!
8/26/2022
Beatrice R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done.
8/24/2022
Karen W. VERIFIED CUSTOMER
Vehicle Make : Subaru
I have not received a single update on my vehicle. It has been 21/2 weeks, and I have called twice. Very poor communication.
8/17/2022
Reverend Daniel. VERIFIED CUSTOMER
Vehicle Make : Ford
Y'all have got the right women answering the phones!! Incredibly pleasant to talk with and very helpful.
8/3/2022
James A. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was very pleasant. Our car was done to our satisfaction. The collision team was professional and exemplified excellent customer service towards me. I would give all three of them a ten! Best regards, Barbara
8/3/2022
Leon P. VERIFIED CUSTOMER
Vehicle Make : Kia
Very professional
7/12/2022
Terry W. VERIFIED CUSTOMER
Vehicle Make : Honda
Had my truck worked on three weeks ago the paint job and parts they put on were fine but I had a head light problem that was not fixed. They told me they put in a new head light and afterwards I had problems .I was told that they would take care of this problem when a new light come in.this has been three weeks and I have not heard from them . I call supervisor could
Not get him left number and heard nothing.also had a chip of paint that they missed.
7/7/2022
Katherine P. VERIFIED CUSTOMER
Vehicle Make : Honda
I realize there were issues that made repairs taking longer than first thought. Repairs look great, office ladies friendly and available when I called.
7/7/2022
Zelda W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The bumper repair was good. But I noticed that my washer indicator light was on, not on prior to getting car repaired. Also my tire indicator light, stays on and, since repair will not read tire pressure, the lines are Blank, even after putting air in my tires , before driving home. I tried to contact First Team, and staff informed me that my lights were on when they checked in. Not true! I voice my concerns with StateFarm claims Department also.
6/30/2022
David F. VERIFIED CUSTOMER
Vehicle Make : Honda
Car was barely home a day and tire that got worked on became flat. Was told I would receive calls and did not. Took well over estimated time for repair
6/30/2022
Sandra L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every person I came in contact with was very nice and helpful while my Toyota was bing repaired. You have a great team!
6/27/2022
Darren F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work
6/26/2022
Ms . VERIFIED CUSTOMER
Vehicle Make : Honda
They did a wonderful job repairing everything and I thank them for even cleaning the outside to beautiful. Thank you again ????????
6/12/2022
Dawn B. VERIFIED CUSTOMER
Vehicle Make : Honda
I was informed of all steps for my repair. Friendly, efficient, and timely.
6/6/2022
Robert S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The collision team was excellent. Answered every question expediently, they were extremely professional, and the repair was ahead of schedule. They even pointed us to your in-house rental car agent, who also was excellent, and saved us a ton of time. Well done everybody!!
6/2/2022
Mr . VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was great. Very easy to understand everything explained to us.
5/30/2022
Vida L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent work and very timely
5/28/2022
Nancy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ladies at front desk very courteous and helpful. The team that worked on my car did a beautiful job, can't tell anything ever was amiss. I also appreciated the fact that it was cleaned and washed, looked brand new when we picked it up. Thanks again!
5/28/2022
Wendy A. VERIFIED CUSTOMER
Vehicle Make : Ford
My vehicle was with this service center for 3 weeks and my vehicle started to come apart, took back to the shop and still not repaired just look like it was a quick fix. Not satisfied at all.
5/28/2022
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Kia
The repair work that was done on my car was fantastic. You would never know that it was in an accident. So 5 stars on the actual repair.
My issue was that communication from my repair rep, Jessica, was terrible. She would tell me that she would call with updates and then would never call. I had to call the main collision number constantly to get updates on the status of my car. In the final week of my repair process, apparently she was let go or quit. This caused even more delays with communication and resulted in confusion on whether my repair was finished or not.
I would still recommend your collision center to anyone who needs a car repaired, I just had a bad experience with Jessica.