Friendly Collision Center

I had an excellent experience with Friendly Chevrolet during a very stressful time, and Lisa was the main reason why. From start to finish, she provided outstanding communication, professionalism, and customer service that made the entire repair process much easier to deal with. Her attention to detail and genuine care for keeping me informed truly stood out. Lisa kept me updated every step of the way regarding the status of my vehicle repairs and made sure I always knew what to expect. Her transparency and reassurance gave me confidence that my car would be repaired correctly and efficiently, and she absolutely delivered on that promise. She made a difficult situation far less stressful and provided a level of customer service that is hard to find.

So I had you guys repair my vehicle after I got T-Boned and my reason for letting Friendly do the repairs was because we have purchased vehicles since 1993 and you offered a Lifetime warranty on repairs. I brought it in for a recent wreck to be fixed and had concerns on the work done that would now be warranty work. Brent and myself had a conversation where he said nothing about the old work looked wrong and when I asked about things that weren't on the new quote that were brought up when I brought it in he had nothing to say. I told him to make sure that the new repairs would be gone over with lots of detail and wouldn't accept it until it was 100% correct since obviously Friendly doesn't offer a Lifetime warranty...he told me that he knew Friendly wouldn't be able to satisfy me and to pick my vehicle up. Mark Eddins and I have met on several occasions and I would like for him to know that he will never get another vehicle purchase from anyone in my family. I will also be releasing a video of the less than good work that was done so all people know not to choose Friendly for their collision needs. Friendly is nothing more than a subpar dealership any longer that isn't trustworthy.

Jackie was great and made my experience very good. Thank you

Gracias a todos los trabajadores que arreglaron la GMC y especial agradecimiento al Señor Iván y a la señorita Jackie por todo ????????????????

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Thank you for your help David

Me gusta el trabajo que hacen y son a mables

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Keep up the great work!!

Communication was thorough and timely. The team was friendly. Great experience!

Great job good communication to the customer. I love it. Great experience.

Horrible customer service and no chain of communication or explanation

great quick repair and very clean truck back.

Fast and great service

Although the staff (David) were very nice and accommodating, the repair did not work and I'm out $190 and the issue continues.

Everything went perfect

Ivan was clear, concise and kept us apprised from start to finish.

Very friendly staff kept me updated

Ivan was great, he was very kind and informative :)

car had couple of dents which the service team agreed to repair but last 2-3 weeks, some reason or other the dent guy is not there or communicated to me that he won't be there when he was actually there. overall i expected better service. i got the car new from your dealership and thats why i got it repaired there.