Zero communication. I was originally told that the work would take about a week to complete. Two weeks came and went with no communication on when I would have my car back. A loaner car was not offered to me (although a previous dealership provided me one when I had body work) therefore I had to pay rental car expensenses during this time. This experience was a complete disaster and I will not be returning for any reason.
Linda was a great person and very friendly
My service rep Angie Moreno was excellent. She walked me through the process. She emailed me and called to give me status updates. She was Awesome. Thanks a bunch.
Angela was great in keeping me updated. The daily text updates were very helpful. Overall, Great service and the quality of repair is fantastic.
Appreciate that I was kept up to date with the status of the repairs and the end product looks good as new!
I am very satisfied with service I received from Angie. She kept me informed on where you were in completing my vehicle.
Communication was horrible and after having my car for over a month and saying it was ready for two weeks; my car stopped the next day after I picked it up.
I'm happy to have my car back.. Its running well
I always have the Best service with y'all...thanks
Angie Moreno and Steve Bueno did a fantastic job
When i brought my car i told the,agent to call me,and let me know how much would ihave to pay for a little extra dent,and also i toll her when she finished,transfer the car for service and she didn't do it,,,also another agent neme steven got my information to find out whit the insurance if i was going to get a rental car,and he never call me,,i was so upset whit the unprofessional people that attend me
Poor customer service!!!!
Thanks for the great job and friendly service
Angie did great at keeping me informed on my vehicle.
Failed to communicate in a timel manner when problem came up delaying repair by two days
Some spots are still not done right, paint over sanding and left marks on door handle
Angie was wonderful! She kept me posted on the status of my car and was pleasant and helpful.
The communication and updates throughout the repair process was amazing. My car looked great.
TJ was great and made the process very smooth.
They gave me wrong estimate, and advisor very rude. Sorry but the customer service is not the same.I talked with the manager and he helped me.
Linda does a great job in customer service and is such a pleasure to work with and the paint job looked great. Caesar also was very helpful during the process and always takes care of me with all of my service issues. Thank you to everyone involved. Steve Massimillo
Linda is the BEST, she excels at providing timely feedback and consitently answers the phone with a smile and a friendly hello.
Great paint job and Linda was great and provided excellent Customer Service. She went above and beyond. Steve Massimillo
T.j did a good job keeping me informed
At all times
Every employee was professional and nice.
I came to Friendly Chevrolet based upon a commercial I heard for reimbursement of deductible. I called to ask if this offer was still available and they told me yes. After I had body work done on the car they came back and said it had to be initially enrolled in the program. I had two claims pending and they waived **** deductible due to the miscommunication, but I was still out of a 500.00 deductible. I feel that based upon the initial information I received that I should be reimbursed my 500.00 deductible, since they said my daughter's car was eligible due to previous service received and I was not initially informed that this was part of a program. My daughter car had been at Friendly for 3 weeks, I heard a noise the evening I picked up the car and thought it was my imagination. The next day the car wouldn't start and I was informed if they tow it in and the problem was something different then I would be responsible for towing. If the car was starting when we took the car to Friendly and they had it 3-4 weeks, Friendly should be responsible. Another complaint I have is while trying to complete my survey, it went through without completing it!
George was excellent. Thanks for everything!
Great customer service. Ozzy was exceptional with communication during process provided informative and precise updates.
Ozzy was great! He kept in contact informing us of any changes and progress. Satisfied with the outcome! Thank you all at Friendly Chevrolet!
Took off to pickup and was damaged in shop before pickup so back through the process etc dissappointed
Angie, collision specialist, absolutely the best! Friendly Chev could not be better represented! Very professional and courteous and just a real pleasure to work with. Awesome service! Pam Rogers
Always excellent service when car us brought in!
Slow service getting my car. It took more than 25 minutes for someone to give me my car when I went to pick it up. Other than that wasted time everything else was fine.
I am very pleased with the service and friendliness of the staff at Friendly Chevrolet. Everyone was very professional and gave outstanding service. I guess that is why I always buy my vehicles from Friendly.
Angie an Waldo were great really good service
Excellent service...customer satisfaction is their goal. ..tks..
Tim **** was so helpful! Thanks for a quick and easy experience!
Need either a rental service for the collision department or offer a replacement vehicle
Very satisfying! A job well done! !
Friendly OBVIOUSLY has more business than it can handle in a timely manner. I will be returning today to attempt to have the final repairs completed. You may try to reserve the surveys until after the repair is complete. All the best John
I am so so thrilled I listened to the great reviews I found online for Friendly Chevrolet. I am beyond thrilled with Jorge and the amazing service he and his team gave. He was helpful, curtious, and kept me in the loop the whole time my car was being serviced. Even though my car is not a Chevrolet, if I have any more issues I will certainly be coming back and working with Jorge. I have nothing but the highest praises and am so pleased. Thanks! Mara M
Tim in the body shop was awesome. The only aspects that need improvement are the phone reception and appointment making efforts.
the quality of workmanship was very poor. it took over 30 days before the truck was repaired to my satisfaction. the first time i came in, it took 3, the quality of work was so poor it was even worse than when I brought it in. the problems all seemed ro be from a rushed job and no attention to detail. i can give more details they are way to many to type
Annie and Ozzie were great and the work done was excellent.
I was very happy with Angie. She did an awesome job and was very helpful!!!
Excellent service and work. Thanks to Tim **** for always keeping me informed.
I have always enjoyed the services of friendly Chevrolet
When I brought my vehicle in for work it had ****/4 tank of gas but when I picked it up the low fuel light was on. There were several times that I was told I would receive a call back and never got a call. I was told the parts department was having a hard time finding a replacement light for my vehicle. When I big my car up I find that they just decided not to replace that part. When I picked up my vehicle there was white paint (or marker) splatter all over the rear driver's side. I was blamed for this and was told that is how it was when I brought it in. It was not until I pulled up a picture on my phone I took when it was dropped off showing no paint splatter that anything was done.
Overall this was the worst experience I have ever had when it comes to having work done on my car.
Angie Moreno is great to work with.
Although I have to bring it back to buff out a spot, I was pleased with the job done.
I went to put gas in my truck today. To my dismay, there was no place to put the gas. Yes, that is correct, the gas fill line to the gas tank was disconnected and three screws were missing. Wow, makes me wonder what else was not put back in place on your repair job.
Additionally, I had left a trailer plug 5-prong adapter in the glove box, it was missing as well as the insert / divider that was in the glove box. I did not notice this at the time that I picked the truck up.
I have used Friendly for two previous collision repairs and was extremely satisfied. This time however, my experience was far from satisfactory. I had to leave the truck the first time I attempted to pick it up due to the fact that the a couple of warnings (trailer brake, and a tire problem) had not been addressed at all during the repair. I reported these problems specifically at the time I dropped the vehicle off because these warnings occurred a immediately after the collision. I live over an hour away and had to make an extra trip to Dallas because of this.
This does not even address the number of times I called to check on the repair, had to leave a message and never received a call back. Your receptionists were always helpful, and seemed to care more and know more about what was going on than Ozzy and Jorge.
I do not plan on using Friendly in the future.
Tim **** and Ancient were AMAZING! they were extremely helpful throughout my rental experience and getting my car back!
The Lexus bumper sticker wasn't replaced and I have to take my car back. Also, I always had to email or call about the status of my car repairs.
Yes , kind of slow because I didn't recieve my truck on time ,but yes I am satisfied.
Thank you so much
Your body shop does excellent work and I tell everybody about it! Please pass this on to them!
You did an awesome job on my car!
Great customer service too! Thank You
Just keep checking on the money the insurance owes. Thanks Russel
Paint did not match rest of vehicle.....
I have four items which need to be addressed:
****. Interior lights not coming on upon entry and exit, but they will come on manually.
2. CD player not fixed.
3. 3rd row seat rattles
4. grinding sound coming from front panel somewhere.
Mr Warren was a great help and I would recommend him to others.
Brent Pound and his team were extremely professional
and courteous. I have and would recommend them
In the future.
Repair was done to my complete satisfaction.
excellent customer service... Only kept me up to date on all my repair and went the extra mile.. I would definitely recommend friendly Chevy to my friends.
My car was done ahead of schedule and looks great.
**** was very pleasant to deal with! I am absolutely satisfied with the speedy service & I am completely grateful to have experienced his professionalism
**** did an excellent job keeping me updated and working to make sure the car was done in a timely manner despite the weather.
Ozzy took great care of my car and kept in touch with me throughout the repair process.
The staff was friendly and took car of my car fast knowing I was paying for a rental car my self.
Mr. Warren provided exceptional customer service. I value honesty, therefore I value Mr. Warren. He kept me infomed as to the status of my repairs and had the extreme patience to deal with an awnry insurance company. Mr. Warren is the model from whicj all your customer servivepersonnel should be measured against. Friendly Chevy had gained my future business and referrals because of Mr. Warren. Thank you.