It was a seamless process from start to finish. Everyone was so friendly and willing to answer our questions. If there were ever another occassion to need repairs we will always choose Star Auto Body to do the work.
4/13/2024
Bill M. VERIFIED CUSTOMER
Vehicle Make : Acura
The repairs to the damage area were good, the issue was with an extra item which was the driver side rear door trim that was coming off and you fixed it but when we were called to get the SUV the passenger side front door trim piece was loose and we were not notified so we could authorize the additional repairs. You did repair the front door section for free which we appreciate but you failed to check all the trim so we had to get another section repaired after we picked up the SUV. Also, your phone system is poor, we can't get the option to reach our estimator from the automated system, your texting system keep sending repeated messages causing us to try and reach our estimator for what was real and what was a repeat.
Thank you,
Bill M
4/3/2024
Jill C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional and thorough from the moment i walked in through the doors. Receptionist greeted with genuine smile, Appointment with Tyler, was very professional and thorough. Car was perfect and ready as scheduled. Great work
3/31/2024
Laura M. VERIFIED CUSTOMER
Vehicle Make : Subaru
I can't know about the internal repair work (everything seems to be working fine) but the external repair was beautifully done! and your team is the best - so kind and available when I had questions. Really appreciate them. Thank you all.
3/29/2024
Susan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent customer service and body work!
3/24/2024
Beth L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Kept me informed, helped with transportation until car was ready, very efficient.
3/17/2024
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Just completed comments on another request from you.
3/11/2024
Tobi J. VERIFIED CUSTOMER
Vehicle Make : Nissan
They made this repair easy for me. They were very available and responsive when I had questions.
3/11/2024
Nancy F. VERIFIED CUSTOMER
Vehicle Make : Nissan
I know how hard it was to get all parts. Bless you for your phone calls to obtain those parts. I'm happy with how great it looks.
3/7/2024
Ann B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Took longer then I expected but Becca was always prompt in sending text and keeping me updated.
3/6/2024
Robert H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Paint match was great and the car was ready when promised.
3/3/2024
Marjorie H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I really appreciated all the updates for the Cadillac.
Nice to be kept informed.
3/3/2024
Carrie H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The Star team was helpful and kind. Clear communication and beautiful work.
2/28/2024
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Still needs to get repaired. Off market part used and when they try to fix it the part is not working with the adhesive. You can see that that are has tried to get fixed. Water is entering that are which it will probably get some rust now. Another parts were lost in the shipment and we are still waiting for those to show up and get that put in as well. So over not happy.
2/24/2024
Colton F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Did an excellent job on my car very pleased
2/23/2024
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone at Star Body works was so wonderful to work with. They answered all of my questions graciously even though some of my questions were probably silly but this was my first experience with a body shop and they all were so informative and patient. Thank You so much. I will definitely recommend Star Body Works to anyone needing car repairs.
2/20/2024
Colette M. VERIFIED CUSTOMER
Vehicle Make : Ford
The bumper is loose and I reported it.. she took pictures and I am waiting for them to call me so they can fix it
2/16/2024
Austin S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think the amount of time but it was repaired was very good I thought it was going to be a lot longer