The body repairs came out fine, but the customer experience was not great. The lady who initially helped was good (at the Summit location), but the guy whom I talked with last, who gave me my keys and finished everything out wasn’t great. I told the place I was coming in the next day at noon on my lunch break (a Friday), and the car wasn’t even ready. They had to jump the dead battery, move another car out of the way, and when I got the car back it wasn’t detailed as expected. The worst part being: only one taillight lens was replaced, but the other still had tint on it. One with tint, one without. No one noticed till I pointed it out. Then I was told they forgot to install the lens tint which they specifically asked for at the beginning. I asked if they could at least remove the tint off of the old one so at least the cars taillights matched. I had to wait for that. Overall, disappointed how my 2021 got treated. I hope not as nice or not as clean cars don’t get worse treatment.
2/28/2022
Stanley P. VERIFIED CUSTOMER
Vehicle Make : Toyota
BEST BODY REPAIR SHOP EVER EVER. YOU ALL ROCK!!!
2/27/2022
Sandra D. VERIFIED CUSTOMER
Vehicle Make : Ford
There was a slight problem but was taken care of right away
Great job otherwise
2/26/2022
An Norman. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything went well... good job
2/26/2022
Wayne K. VERIFIED CUSTOMER
Vehicle Make : Subaru
The skill & capabilities of the body fender guys is remarkable & the paint application is over the top. These are very skilled professionals. I appreciate the text message updates. Made me informed & comfortable with the progress
2/26/2022
Heather L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Repair was supposed to take one week, even with parts delay. Every time we called there was another delay, mistake, etc and it ended up taking longer than three weeks. I do appreciate that they waved the deductible, but the process and delay were quite a hassle.
2/26/2022
Joann C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very efficient, like how you keep customers updated, it was ready ahead of schedule and looks great! Thank you!
2/25/2022
Kate N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent communication & follow-through!
2/21/2022
Devin B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Perfect job good customer service great job overall thank yoj
2/19/2022
Ray-ann J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice people to work with. They take pride in their work.
2/19/2022
Lilly B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Flawless experience from start to finish.
2/10/2022
Robert M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Car looks great
2/7/2022
Jennifer K. VERIFIED CUSTOMER
Vehicle Make : Dodge
My truck still needs more repair
2/4/2022
Alycia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I already wrote this in detail in the last survey.
1/31/2022
Eric C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for your assessment and hard work.
1/28/2022
Dennis K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
STAR kept the car an extra three days because it did not have all the parts needed for the repair. Now that the car is back, the automatic lane change feature does not work. STAR warned me that the auto park feature would not work because there was a dent I did not authorize them to take out. That doesn’t bother me, but I need the automatic line change feature to work.
1/28/2022
Samuel G. VERIFIED CUSTOMER
Vehicle Make : Toyota
No one contacted me to let me know that the windshield part of my claim was denied and would not be repaired. I had my car in for weeks and I got it back with my glass still severely cracked. Absolutely terrible service.
1/23/2022
Katherine J. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Repaired and cannot find any fault with workmanship!!!!
GreT job!
1/22/2022
Daniel D. VERIFIED CUSTOMER
Vehicle Make : Ram
The Cleanest body shop I have ever seen, the most knowledgeable and friendly staff I have had the fortune of meeting.
1/21/2022
Sue D. VERIFIED CUSTOMER
Vehicle Make : Ford
You did a great job - on schedule and on time. And my car looks like new again. I also appreciated your understanding when I had to leave town suddenly and was not able to pick my car up when it was done. Also having the rental car service right next door was very convenient.
Several years ago - with a different car - I hit a deer. A much larger repair, done at a competitor's shop - was delayed several times and some parts were never fixed. A great deal of frustration.
Not so with you! I would highly recommend your shop. Guess I can get my car washed now!! Thanks again.