Hendrick Luxury Collision Center Charlotte

In addition to taking 7 weeks instead of 2 to complete repairs, my drivers side seatbelt was broken while in possession of Hendrick Collision. Communication was also a challenge throughout the repair process.

I specifically chose your shop for the repair of our vehicle because of the great reputation of the Hendrick brand. I have purchased Lexus, Audi and Acura vehicles from Hendrick over the last many years and have been very satisfied with the consistently excellent customer experience. The experience with your body shop, however has been a disappointing exception. Upon picking up the vehicle following the completion of repairs, I discovered that the A/C was no longer working. This fact alone was very frustrating, as the A/C was in perfect working order when it went into the shop. What exacerbated this was then the manner in which the service manager chose to handle the matter. While Randal was professional and courteous, his way of addressing the problem would require that I invest yet more time and expense by taking the vehicle to the Acura dealership for a ‘diagnostic’. The A/C line was clearly damaged through the repair process, and not as a result of the accident that caused the rear bumper damage. We had driven it for over a month following the accident with no issues whatsoever, so the one week or so in the shop would not have revealed any preexisting damage to the A/C. I will never again bring my vehicles into this shop for body work. This experience has left a bad taste in my mouth.

Abbie did a great job keeping me informed.

Killed the battery and damaged stereo after an overall reprehensible experience

The Service Agents were great, informative, courteous and kind. My only issue was fact it took an entire month to get a single window replaced. That seemed very excessive to me.

Everything was excellent. The staff kept me update and my care was fixed on time.

Thks!!

My rim still has an scratch on it and there was glue from my car being taped all over my car. The rim was supposed to be ordered and I was supposed to have it installed in a week. It’s been more than a week. My car was given back to me and it wasn’t cleaned. Normally I would think it should be cleaned and at least the tape glue removed.

Chris and the Team at Hendrick Luxury were extremely attentive to our needs to the car and did wonderful, regular follow up with communications.

Shortly after I picked up my Lexus the engine light came on and is still on. I called your office and they are supposed to get back to me this week.

Karen and Kayla are both very compassionate and kept me informed every step of the way. Karen fought hard with the insurance company on parts and cost leading to best service and payout. They both put the customer first. It took a while to get my car completed as the complete hold up was with the insurance company. I’m 100% satisfied with Hendricks.

It delayed too long time. Even though i got confirmation of readiness, I still waited in hotel in Charlotte for **** more week.

Very good experience. The auto body technicians never get enough credit for there hard work, so this is for them. You have great technicians there that did a super job!!! A++++++. And I loved the customer service. Made the whole process a breeze! Thank you very much.

Lengthy process for a small bumper repair. Almost **** month. Car fix is great

Same as my previous feedback

Great job!

The daily communication was very helpful

The daily communication was very helpful

The daily communication was very helpful

Very good service! Was kept apprised throughout the whole repair process.