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Real Reviews from VERIFIED CUSTOMERS
Allan C. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great professionalism and having staff keeping me update on status throughout process. Completely stress free.
3/30/2022
William V. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Outside of the time frame which I know you had no control over the delivery of parts, we were very satisfied with the service.
3/30/2022
Margret G. VERIFIED CUSTOMER
Vehicle Make : Porsche
I talked to your team, I've sent messages. YOu just keep asking and don't do anything.
3/30/2022
Keia H. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Very professional experience! Dean Burnett went beyond to ensure the timely delivery of my repairs and made the process seamless!
3/18/2022
Kelly C. VERIFIED CUSTOMER
Vehicle Make : BMW
I haven’t had my complete repair yet. The paint color is wrong so it needs to be redone. I was told I would be contacted when that was ready but haven’t heard anything yet.
3/18/2022
Kimberly R. VERIFIED CUSTOMER
Vehicle Make : BMW
John and Anna were great - thank you!
3/4/2022
Huberta Aloisia. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I am very sarisfied with the repair. Corey Laudermilk and Randle Medlin did a super job in answering my many questins. They were very pacient and courteous. I recommend both for a recognition and your business to people that need your service. Thank you, H.A. Barrett
2/19/2022
Jim P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
There are fingerprints on my passenger window that Won’t come off, also on my trunk. Furthermore, the paint job isn’t perfect, meaning it looking like slight scratch marks lightly across the top - I haven’t gone to any car wash only washed by hand and used chamois to dry when I noticed this. It’s matched perfectly, but it’s not quite right, unfortunately. I feel like the window prints I’ll eventually get clean, but I fear the trunk prints will not, but I’m hopeful.
2/19/2022
Ryan G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great communication and great work on my sprinter van. ????
1/8/2022
Lon E. VERIFIED CUSTOMER
Vehicle Make : Vehicle
It’s complicated…. My work was completed, but it took 2 weeks after I got a call to get the car for y’all to actually allow me to have it. Something about State Farm sending the check to the wrong place. I don’t understand why that was my problem. You guys know they are good for it I suggest when working with a major insurance company (like State Farm), don’t hold the car hostage while working out the details. Or don’t call me to say the car is ready if it’s actually not
12/22/2021
Gerald O. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Trunk space of my car was not cleaned at all after car was completed and dropped off at my house.
12/15/2021
Charles P. VERIFIED CUSTOMER
Vehicle Make : Porsche
Looks like new
12/1/2021
Kacy P. VERIFIED CUSTOMER
Vehicle Make : Range Rover
I appreciated the way the team provided updates throughout the process and how the front desk staff was always available and nice when speaking with me. Overall a really great experience!
12/1/2021
David S. VERIFIED CUSTOMER
Vehicle Make : Lexus
One small issue that has been completely rectified. Perfect "10" in all areas.
11/12/2021
Jonathan S. VERIFIED CUSTOMER
Vehicle Make : BMW
They were amazing. They Kept me Updated on my vehicle every 2-3 days which I really appreciated bc State Farm wasn’t doin it. Everyone was super nice and they did An amazing job on my vehicle. It’s like nothing ever happened. Thanks Hendrick luxury collision center u guys are literally the best!
11/3/2021
Kimberly H. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Our Jaguar wagon took five months to repair!! Progressive Insurance had a difficult time getting any type of response from the body shop. Terrible service!
10/29/2021
Virginia S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The work was great but my vehicle was there from July 23 until September 23 which I feel was too long. I understand that the insurance was an issue as well as employee illness which delayed work being done. I also understand having issues with parts . The updates I received were helpful but very frustrating at times as they were generic. I really didn't know what was going on. I am very satisfied with the work, my car looks great, the process was just lengthy and very stressful for me. I feel that Karen and Kayla did a good job and were also frustrated with the insurance company. I have always trusted Hendrick with my car and will continue to do so . This experience is something that I hope that I never have again.
10/15/2021
Anupama B. VERIFIED CUSTOMER
Vehicle Make : BMW
The repairs were done perfectly. The team kept me informed of the delays due to supply chain issues. While the repair took 2 months, I was very satisfied that my car was in good hands, and Chris H and Dean cared about keeping me informed. Thank you! I hope I never need to have collision repair again but I will definitely recommend you guys.
10/3/2021
Kara J. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Over spray was all over the car. I had to bring it back to point it out. The service guys Cory and his boss were nice enough to correct it. Today I found my the plastic trim around my quarter panel was not snapped on properly and there’s significant amount of over spray on my windshield. I’ve been completely inconvenienced During this 2 month process. I’m very disappointed in the quality.
9/19/2021
Sushil V. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Didn’t complete the work and worst communication
9/19/2021