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Real Reviews from VERIFIED CUSTOMERS
Timothy B. VERIFIED CUSTOMER
Vehicle Make : BMW
My repair was incomplete. I was quoted and billed out of pocket to include the repair to the paint behind the badging on the trunk lid and this was not addressed even though I paid for it.
8/18/2023
Marsha A. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks great. I wish it had been washed because at first, my front passenger window wouldn't open, then it went down about 4 inches and was stuck. After I washed off the window and door, it seems to be okay. It must have gotten sprayed with something.
8/13/2023
Linda Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Communication and work progress were unsatisfactory. Insurance and I had difficulty reaching anyone by phone. No one answered, and very rarely returned a call. Beginning to tear down my vehicle to see what parts needed to be ordered did not begin until 10 days after my scheduled appointment.
8/13/2023
Alexus E. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
They were great! Especially Anna and John. They were very personable yet professional.
8/7/2023
Gerald P. VERIFIED CUSTOMER
Vehicle Make : BMW
Efficient and thorough repair. Kept me informed throughout the process. Job well done.
8/5/2023
Marty R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have a chrome blemish and sent pictures along with submitted in the survey and never got s response.
7/27/2023
Tineesha G. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Horrible took forever and its like they didnt communicate with my insurance company they tried to charge me full amount when I had full coverage insurance with a deductible it made no sense n harassed me about it n threatened me when they should of been contacting my insurance company im only supposed to pay a 500$ deductible they tried to make me pay full cost
7/17/2023
Justin H. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Updates were helpful. When I picked up the car I was missing the back deck and the battery was almost dead...please consider that in future repairs
6/29/2023
Jenna H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
John and Anna were a fantastic team they gave me great advice on how to go about my repair!
6/26/2023
Joel T. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
From beginning to completion, it was a professional experience
6/25/2023
Erica/james E. VERIFIED CUSTOMER
Vehicle Make : BMW
Cannot keep peoples car for so long or if so keep them updated and not give them the runaround and different stories from the two different customer service advisors
6/24/2023
Patsy C. VERIFIED CUSTOMER
Vehicle Make : Acura
I am very upset! I was called on Friday May 12 to pick up my car . I was out of town and it being on a Friday. I was told Monday was okay for me to pick up because Saturday wasn’t available to pick up on my way back in town. Monday, my advisor told me that he would take care of Hertz rental. I was charged 165.11 for Saturday-Monday. I’m very disappointed and upset with this deceit . Patsy C
6/22/2023
Mason K. VERIFIED CUSTOMER
Vehicle Make : Honda
Randal and the team did a great job keeping me apprised of the situation with my car and did an excellent job repairing the vehicle. My car looked factory new after their extensive work and superb paint work!
6/5/2023
Phil E. VERIFIED CUSTOMER
Vehicle Make : Porsche
Dean was very helpful but support especially for pets was lacking and resulted in an expensive delay. I obtained a part outside the Hendrick system to expedite the repair.
5/11/2023
David H. VERIFIED CUSTOMER
Vehicle Make : Porsche
The workmanship was excellent. It would have been nice if the work could have been completed more quickly.
4/13/2023
Nick N. VERIFIED CUSTOMER
Vehicle Make : Porsche
Well done
4/12/2023
Elizabeth D. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Hendrick Luxury did excellent work fixing my MINI. Viktor was very knowledgeable, kept me updated throughout and made it a really easy process. I couldn’t have imagined it going any more smoothly and my car runs like new. Thank you!
4/8/2023
Moses P. VERIFIED CUSTOMER
Vehicle Make : BMW
After a few minor adjustments the team got the job done! Thank you.
4/8/2023
Kiffany S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The overall work and customer service was great. I think there is an opportunity for you to offer loaner vehicles and to have a plan for unsolicited/routine updates on the progress of the repairs. I had good responses upon my request.
2/10/2023
Karen J. VERIFIED CUSTOMER
Vehicle Make : Lexus
I wish to speak face to face with someone in charge of this facility. This was the most horrible experience I had ever encountered at Hendrick. You can reach me at ****-****-xxxx.
1/25/2023