Poor customer service
Poor communication
We will never patronize Hendricks again
12/17/2023
Roni P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Terence was amazing and the work is stellar!!
12/6/2023
Michael M. VERIFIED CUSTOMER
Vehicle Make : BMW
Thorough repair and Corey and Stephanie kept me updated all the way! Great work! Thank you.
12/6/2023
Tony M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Your guys did an excellent job with my hood and trunk panel adjustments and hood badge replacement! Courteous and attention to detail was terrific!
12/1/2023
Raymond D. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I have gone over this that the door gap is way off the molding sits higher and the paint is wavy on the quarter panel and I got told it’s a Teska that what you get. The manager of the body shop said to bring it in and he would check it out but after months without a car paying for insurance and everything I don’t have hours to sit around and wait. It’s the holiday season I’m moving and don’t have time to miss from work and be stuck when it should of been fixed the first time property and the service person when I told him should of not said it’s a Teska that’s to be expected. The car was covered in dirt and I could see it then the service person wiped the dirt with his hand, and not spray it off and wipe it off so it wasn’t causing scratches. But it’s a Tesla and I guess I get what I get and it doesn’t matter
11/24/2023
Alicia D. VERIFIED CUSTOMER
Vehicle Make : BMW
Good customer experience.
11/12/2023
Zenita H. VERIFIED CUSTOMER
Vehicle Make : Range Rover
I am not only completely satisfied, I am GRATEFUL! I am new to the area, had no idea how to navigate the situation or my insurance company. Dawn and Dean took care of EVERYTHING. Even got more money from the insurance company than they originally approved. I am so thankful and truly appreciate the care that was given to my car, and me. My car looks better than when I purchased it. THANK YOU!
11/12/2023
Kala B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I’m so happy Hendrick luxury collision center was able to repair my car. My car looks like a brand new car now !
11/4/2023
Anne G. VERIFIED CUSTOMER
Vehicle Make : Porsche
I was extremely disappointment with the lack of communication to get updates on my car. I would never recommend you after my experience! My calls and emails would go unanswered, my request for return calls never happened. Absolutely terrible customer service!
10/29/2023
Wil M. VERIFIED CUSTOMER
Vehicle Make : BMW
John and Anna were incredibly helpful throughout the repair process and did a great job managing the repair and keeping me updated. Excellent service and the repair work was exceptional.
10/29/2023
Nancy W. VERIFIED CUSTOMER
Vehicle Make : BMW
Many thanks to Ryan Maye and Terrence for the exceptional customer service.
10/25/2023
Andy A. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great experience with staff and facility.
10/19/2023
Karen G. VERIFIED CUSTOMER
Vehicle Make : Porsche
Hendrick Customer service is outstanding! I was kept informed as my repair processed progressed. Dawn ensured that all of my concerns were addressed. When an adjustment to the exhaust was needed during my current medical issue with my vision, Dawn picked up my car had the necessary work completed, and brought the car back. Your organization proved that I made the right decision in trusting you with my repair. Great work!!!
10/15/2023
Michael W. VERIFIED CUSTOMER
Vehicle Make : Lexus
After waiting months to get in for an estimate, we then waited over a month for the repair. Understanding wait times for parts can be unpredictable, we imagined to receive much more information about how long the actual repair would take once we finally got in for the car to be assessed. Disappointed in lack of communication and updates. Happy with overall repair!
10/14/2023
Randy S. VERIFIED CUSTOMER
Vehicle Make : Porsche
Dawn and Dean did an excellent job of communicating status
9/28/2023
Tim L. VERIFIED CUSTOMER
Vehicle Make : Porsche
Poor communication. Missed expectations on completion
9/24/2023
Clarence L. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Very satisfied
9/24/2023
Stephen G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your team provided excellent customer service and the repairs were better than new. I’m a loyal customer. Thanks
9/15/2023
Veronica W. VERIFIED CUSTOMER
Vehicle Make : Lexus
No not at all, by the time everything was done I ended up with six different estimates.
9/5/2023
Vincent S. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciate it the updates whether they were good news or bad news I was always informed. Considering my situation a brand new car having to be repaired after someone hits you and the car is only a few months old is very frustrating so your team made a very unfortunate situation, much better by just understanding and always keeping me informed.