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Real Reviews from VERIFIED CUSTOMERS
Brett D. VERIFIED CUSTOMER
Vehicle Make : BMW
The Team at Hendrick Luxury Collision did a great job and was a pleasure to work with.
2/13/2021
Robert D. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The service was great and very professional. My car looks better than it did the day I bought it! Also, constant communication from the Hendrick team (Abbey Kerns) was fantastic and much appreciated. I was also up to date on everything that was happening throughout the entire process. I thank you all very much for a job well done!
2/2/2021
Debra W. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Great job, great customer service, great electronic updates!
1/26/2021
Michelle B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The job was well done and customer service was amazing. However, I have this residue that I cannot get off the car. It appears like take residue that I have not been able to remove even after washing it. I am taking the car to get a wax and maybe that will do the trick. Otherwise, I could not be happier with the service I received, the car looks brand new.
1/22/2021
David M. VERIFIED CUSTOMER
Vehicle Make : Porsche
Sti\ll not completed properly and left in the dark Unacceptable Stop my payment and will get it fix somewhere else David. meunier ****-****-xxxx
1/20/2021
Robin H. VERIFIED CUSTOMER
Vehicle Make : Lexus
There was a break down in communication with the team that was working on the car. They did not fully communicate what insurance was covering and what they were not. So when I picked up the car, there were several things not completed on the car and I wasn’t even aware. I also noticed later that day after taking my car home that no one did a walk around of my car, because of the marker circle indicator marks where still on my car. The sun roof and the side view mirror. No one ever wiped them of. That seems like and over sight. That combined with no informing about what was covered makes me feel like, “what else did they miss? Was the car out pack together corrected” It’s just my faith in the overall quality of the service isn’t there. I would like it to be but it’s not :(
1/18/2021
Katherine N. VERIFIED CUSTOMER
Vehicle Make : Audi
Justin and Abby were amazing and kept me updated throughout the process. Highly recommend!
12/31/2020
Il C. VERIFIED CUSTOMER
Vehicle Make : BMW
Very satisfied, quick response and update, special thanks to Justin and abbey very professional and super kind
12/24/2020
Kevin R. VERIFIED CUSTOMER
Vehicle Make : BMW
Ricky and team did a great job.
11/14/2020
Julie N. VERIFIED CUSTOMER
Vehicle Make : BMW
Loved the text communication throughout and it got done faster than I expected!
11/10/2020
Virginia J. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great job! My car is good as new! Thanks so much!
11/7/2020
Marcella M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Absolutely thrilled! Wonderful job! Very happy! All professional people! Thanks so much for making me happy!!!
11/5/2020
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I appreciated the professionalism of the staff I worked with.
11/3/2020
Ana C. VERIFIED CUSTOMER
Vehicle Make : BMW
Good communication and great customer service
11/3/2020
Ulysses E. VERIFIED CUSTOMER
Vehicle Make : BMW
Great Service and completely satisfied
11/1/2020
Oscar R. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I received tremendous service in all aspects. Thanks
10/22/2020
Lamont G. VERIFIED CUSTOMER
Vehicle Make : Porsche
Everything was great and the work was excellent.
10/17/2020
Annette D. VERIFIED CUSTOMER
Vehicle Make : BMW
Already filled out a different survey. But clear communication and follow-up with insurance. On time service.
10/8/2020
Sara B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The car turned out better than new! The team was able to deliver to our home when the job was completed, which was great!
10/6/2020
Christian D. VERIFIED CUSTOMER
Vehicle Make : Acura
Repairs to my vehicle itself are exceptional and I'm very satisfied with that aspect of the experience. Hendrick underestimating the extent and cost of repairs, slow and some times no response to voicemails and emails that I sent to my advisor, receiving text updates that didn't even apply to the repairs on my vehicle was not the quality of customer service that I associate with or expect from Hendrick Automotive. But again, 'hats off' to the body shop techs.... you are awesome!!!
9/12/2020