The whole experience,from drop-off to pick up was exceptional. The repairs appear outstanding. Great job!
1/24/2015
William S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dave was exceptionally helpful, as we're the receptionists. A great experience overall. Thank you
1/23/2015
Daniel W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Dave was thorough and polite. Text message updates very helpful. great work on the repair as well.
1/23/2015
Andrea L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Hassle free service and Dave was adamant in keeping me in the loop at all times. Loved the whole text message thing
1/22/2015
John R. VERIFIED CUSTOMER
Vehicle Make : Honda
Dave provided super service--thx
1/19/2015
Eugene B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
On time courteous service.
1/19/2015
Joey J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I would recommend your business to others. Thank you for everything.
1/16/2015
Maria-eugenia A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm really satisfied with the service, Steven did an excellent job, before I picked my car up yestwrda, he helped me out with some concerns and questionsons. He went beyond expectations.
1/15/2015
Marshea T. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys are excellent! Professionalism, customer service and repairs are top notch!
1/15/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : Ford
We were directed to your location by GEICO. Good choice. My guess is that it would not have taken nearly as long to repair had it not been for the holidays, but that is no one's fault. They call them "accidents" for a reason. We were very pleased with the Koons experience. We bought the car brand new from Koons Ford in Falls Church, so we were already accustomed to a quality experience. Thanks again.
1/11/2015
Ray E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstand
1/9/2015
Regina U. VERIFIED CUSTOMER
Vehicle Make : Honda
Communication was excellent; love the text updates; service was fast considering my work was done during two holidays- Christmas and New Years. The car looked great, was washed and even the tires were shiny. The only thing that was a little troubling was that my car had zero miles to empty after the test drives were completed - fortunately the gas station was close enough
1/3/2015
Daveiba P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you for the good service and friendly people that you attened us with. It was a good experience, thanks again.
1/3/2015
James S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent Job!
12/20/2014
Gail G. VERIFIED CUSTOMER
Vehicle Make : Nissan
As usual a completely professional operation. From check in to pick up everything was perfect. Updates came daily. Dave is a super nice guy and a real gentleman. The car was fixed like new and cleaned inside and out. A first class operation that I would recommend highly to anyone. Always knew my car was in good hands and didn't have to worry about anything. Thank you!
12/16/2014
Jason B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was really impressed with how prompt and professional everyone was. The repair job was perfect.
12/11/2014
Anthony A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You made it look like nothing bad had ever happened to my car! Thanks, thanks, thanks!
12/5/2014
Dondu Y. VERIFIED CUSTOMER
Vehicle Make : Scion
It was complitat as you guys promised. Thank you for the great service
11/27/2014
Sheree W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Love the one stop process. Perfect for the busy working person. The convenience made a bad numbed the pain and frustration of a bad situation. Thank You!!
11/27/2014
Nahleen A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service exceeded my expectations. Lenny followed up with me the entire time and my car was done sooner than expected. I would recommend Koons to anyone.