Receptionist was not attentive. Didn’t even acknowledged that I was there waiting. When I needed help with getting my belonging out of my vehicle she just simply told me the location and didn’t even bother to check if the gate was locked or not. I had to call her again from outside the gate to get someone to unlock the gate.
3/1/2024
Jeffery H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Lionel was a great service representative. He was very professional and knowledgeable.
3/1/2024
Alixandra L. VERIFIED CUSTOMER
Vehicle Make : Ram
Cristian was a pleasure to work with. He kept me well informed and updated about the repairs that were recommended to our vehicle. I would happily work with him again and would recommend some sort of recognition for a job well done.
2/25/2024
Corey S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Customer service was excellent. Their professionalism and honesty was much appreciated during a time of stress and anxiety.
2/22/2024
John G. VERIFIED CUSTOMER
Vehicle Make : Ford
We are very happy with the quality work we had done at Koons Collision Center. Thank you.
2/21/2024
Chuyen U. VERIFIED CUSTOMER
Vehicle Make : Honda
Though the repair took longer than the initial estimate of the time needed for the job, it’s done with meticulous care thank you.
2/15/2024
Matt T. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Appreciate the constant communication about the status of the car.
2/4/2024
Michael P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The collision work was great. The pick-up process was kind of rocky.
2/2/2024
Kelli G. VERIFIED CUSTOMER
Vehicle Make : Audi
I was not happy about the length of the repair time- however that was NOT in anyway Lionel's fault. because of the extra time needed he was very good at communicating what was going on and the estimated time it was going to take. He also made sure to send pictures if the truck's progress.
1/24/2024
William R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I really appreciated the job y'all did. The car looks great, and you turned around the repair really quickly. Special shout out to Tommy; he did a great job explaining things.
1/20/2024
Fikre A. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job.
12/24/2023
Richard P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
very scary satisfied
12/14/2023
Marek S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Awesome service. Appreciate it!
12/14/2023
Mary B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Gas tank was taped shut - we had no idea. The tank was empty.
11/30/2023
Deborah G. VERIFIED CUSTOMER
Vehicle Make : Audi
Since my car was totaled, the repair didn't happen. But when I picked up the car, the front passenger fender panel had been cut out. As I've spoken to a few people about this (including a body shop in NJ who looked at the damage before taking the car to Koons), they have told me that there was no need to cut into the fender as it could have been repaired (not replaced). But now, obviously it will need to be replaced. Also, regardless if it was the right thing to do, the esposed area should have been covered up before the car was returned to me.
11/10/2023
Ronald S. VERIFIED CUSTOMER
Vehicle Make : Ford
Car repairs made my car look like new. Constant contact with me to keep me informed was outstanding. I enjoyed working with everyone in my time of need.
10/20/2023
Timoteo O. VERIFIED CUSTOMER
Vehicle Make : Honda
Good people i have a good experience thank you for your guys service :)
10/19/2023
Oscar A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks to all staff at Konns Repair Center, good customer service and communication. The work performed in my vehicle satisfied my expectations, thanks to Estimator Lionel Stewart to take care all the paperwork very professional
Wishing a good holiday season for all.