Fast and completely professional. We're local to this Koons/Geico/Enterprise complex. Always great, friendly service all around.
2/13/2016
Andrew D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I felt like someone could have gone over the repairs with me at my car, and they didn't. It was let me take your money and get you out the door. The enterprise people were super and fantastic and very customer orientated
2/9/2016
Donnie H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
The alignment is off and it shakes when I'm driving 55 to 60 mph and I told the adjuster this when the vehicle was dropped off to koons.
2/7/2016
Mohammad F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good customer service, excellent repair work.
2/3/2016
Troy G. VERIFIED CUSTOMER
Vehicle Make : Ford
Being well informed of issues and progress was key.
2/3/2016
****C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job. Great customer service and fast on getting my truck fixed. I would recommend this place to my friends. Keep up the good work.
1/30/2016
Ivan L. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm extremely pleased with the service that I received. I was in and out within 10 minutes and the staff was extremely helpful.
1/30/2016
Darlene S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service. Great idea to have the rental company next door.
1/27/2016
Jamie T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great communication via the text messages! Much appreciated.
1/20/2016
Karen M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Staff was always courteous and polite, easy to understand and promptly advised me of all updates.
I would recommend Koons to anyone who is looking for auto repairs!
Thank you!
1/19/2016
Barbra S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Although the repairs were completed in a timely manner and I was updated with the progress daily, I only had one problem with the service.
At the rear of the vehicle where the work as completed, I noticed quite a bit of dust and debris at the rear door and near the storage compartment above the spare tire. The debris and dust is also inside the storage compartment. The debris has also created a weird smell within the vehicle.
Like I said, I was satisfied with the work done to the vehicle but I was not happy to see the contents of the storage area not returned back to where they were found and to see the debris/dust inside the compartment.
1/17/2016
Roland B. VERIFIED CUSTOMER
Vehicle Make : Jeep
I am pleased to know that we still have businesses that care about the consumers need. Koons Collision kept me informed of the status and in a timely manner had me back on the road again in my own vehicle. Thanks guy and girls you are the best
1/16/2016
Samuel A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service from Matt and quick repair.
1/16/2016
Biruk K. VERIFIED CUSTOMER
Vehicle Make : Toyota
There are misplace my staff not connected with repair the fixed area not perfect done
1/15/2016
Sidney M. VERIFIED CUSTOMER
Vehicle Make : Buick
This is the by far the most satisfactory experience I have ever had from beginning to completion in having my 2005 Buick Park Avenue undergo auto body repairs. All of the people associated with Koons were courteous, knowldgable and professional in taking care of the necessary repairs required and informing of the progress taking place as it was accomplished
1/9/2016
Jason P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service, always kept up to date on the progress
1/7/2016
Joe Marc. VERIFIED CUSTOMER
Vehicle Make : Jeep
From the day I made an appointment to get an appraisal until the day I picked up my vehicle from the shop, I have to say there is no match in terms of timeliness, professionalism and effectiveness. I'd recommend it to any other service member. Keep up with the good work! Happy new year 2016
12/27/2015
Robert E. VERIFIED CUSTOMER
Vehicle Make : Infiniti
There was damage to the drivers side roof of the car several small indentations. This wasn't there upon delivery of the car. I noticed the damage as soon as I got home. I notified the dealer and left a message I haven't heard anything else back yet.
12/26/2015
David G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The rear bumper guard should have been put on so it's even all the way around. Everything else looked great.
12/22/2015
Terrence M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The service team and adjuster was great keep me updated with the progression of my vechile. My only recommendation it would've been nice to have my vechile washed and vacuum.