OKC Auto Works

Unfortunately no repairs were made due to the car being a total loss. However the experience and expertise of the estimator was greatly beneficial.

The best part was the great detail job done on my car. Nice. As always completely satisfied with OKC Autoworks

The car looks great! Thank you!

OKC keep me updated on progress of repair and the repairs look great.

Unhappy with the way my totaled vehicle was handled. I was first notified the vehicle was totaled by IAA Auto Auction telling me to get my personal belongings out of the vehicle. This was a shock. When I called OKC Auto Works to advise I wanted to go ahead with additional repairs on my own dime to the bumper, OKC Auto Works refused. Then I learned OKC Auto Works wouldn't put the bumper back on so that I could drive it elsewhere for repairs. Mind you, the vehicle was completely operable when I delivered it to OKC Auto Works. In fact, I'd been driving it for nearly 2 months from the date of the accident, because it took Progressive (3rd party at fault's liability carrier) so long to hook me up with the proper adjuster. The damage seemed purely cosmetic. The OKC Auto Works representative I spoke with threw a fit about my expectation that OKC Auto Works should have given me the above information (that the vehicle wouldn't be placed into the same condition as it was upon delivery) for me to be able to make an informed decision about whether I wanted to go forward with OKC Auto Works evaluating repairs. The representative did not even try to explain the process or why exactly the vehicle was totaled. He immediately became irate and frustrated with me and said he didn't think OKC Auto Works should have to provide any of that information ahead of time. NOT his job. This is not the appropriate way to handle customers. It is only because the Progressive adjuster approached my questions in a calm and caring manner while taking the time to explain the damages and why the vehicle was totaled that I did not end up posting bad reviews for OKC Auto Works on my experience.

Staff was great

You guys are the best!!!

Nice, polite! Car looks great!

My full experience started with customer service front desk all the way to completion of my van. Not only did I have repair once but twice within 2 months. Everyone one was professional and would highly recommend. Thanks to everyone!

Thanks for be patient ,kind and doing an amazing job.

Rubber strip along window had cuts in it and there were nicks in the inside plastic door panel.

Extremely satisfied with all the work OKC Autoworks recently did on my vehicle. Huge shout out for Heather. She took awesome care of me and kept me totally up to date thru the whole process.

Keep doing exactly what all of you are doing! Subject Matter Experts and awesome folks!

The work looks good, the driver side mirror adjustment switch isn’t working correctly but I can’t bring it in until July as I’m out of town on a trip.

Great job

Repeat user. Very professional. Work fast. They do a great job

Very professional shop with great customer service!

I was honestly shocked (in a good way) at the condition my car was returned to me in. You couldn't tell that it had any work done externally (repair work) and it was so clean. I'm really sad that it won't stay pet hair free, but I know where to take it for a good detailing in the future.

The vehicle looks like new! Thank you!

Best experience ever with a body shop. Very nice people in the office. Everyone was very understanding and informative throughout our process. Definitely will recommend to others and come back if ever needed.