River Oaks Chrysler Jeep Collision

Excellent work and service.

Oscar was fantastic. Could not have been more helpful and kept me fully informed. Very satisfied customer.

Edward was fabulous and very helpful!

It took a little longer than I thought, but I understand that they had to order some parts. All of the staff were very helpful though.

It took 3 weeks for part to arrive and car was not detailed..

I am a regular customer. Thank for a great service.

First of all the agent claimed that he ordered the wrong parts, which delayed the time to get fixed. Then I had to pay from my pocket the extra charges for cab services to go to work. Every time I call the autoshop agent says the car will be ready the next day, which was never true. The shop needs to provide cliens with up front expectations and don't make us waste our time and money.

John Sedam (JD) was amazing to work with for the second time now. I have been rear ended twice in the past 3 months. i was so satisfied the first time, I brought my car back with no hesitation. He kept me informed through the entire process and my car was ready the day he said it would be. He was very knowledgable about the repairs that needed to be made and never gave me false hope. I would highly recommend JD at River Oaks Chrysler.

Really professional and courteous team. Oscar did a great job of communicating updates. Thanks

Hi! Oscar (State Farm Claims) provided great customer service. The bumper isn't quite inplace. I'll be bringing it back for another try.

was dis organized

Looks like new.

Oscar at body shop was great. He promised and delivered. The process was easy and hassle free. My vehicle looks great again after being damaged. Great team.

Thanks

Best Body Shop and the employees are wonderful. Just like family.

j.d. sedam is extremely polite and very helpful. makes an inconvenient situation very manageable.

I have been to the body shop 3 times. It isstill not completely repaired. I have to bring it back one more time to finish the work. The repair has taken twice the amount of time as the original estimate. Additionally I have received 0 phone calls. For any information I have to call the office.Oscar is a great account mannemanger, super nice and knowledgeable. However the quality control processes your have in place are absolutely embarrassing.

Ed Carmack assisted me and was amazing from beginning to end. The work done was good and I sincerely appreciated the email updates on the status of my car.

Ed Carmack was courteous and professional in assisting us with this repair problem we had.

Was originally told 3-4 days. Parts were in the shop when I was contacted. I dropped my BMW X5 off on the following Monday as planned with repair staff. Was told I was going to get information about the repair as it went through all stages. I had to call the shop on Thursday at 5:30pm to see what was going on and the person was gone for the day. I then got told that it was not even ready by the staff member who answered the call. I was then sent an email today at 3pm (Friday - 5 days later) saying it was finished. I arrived at 4:55pm at the shop. I sat around till 5:58pm as the car was still in the shop getting washed (I was told). When it came out, it had the front bumper not lining up with the fender, there was white compound all over the black bumper that was meant to be new and black. There is a gap between the bumper and the fender on the side that was repaired that is larger than when it was damaged. There were 3 screws that were inside the car when it was give back to me. I then told Edward to get it corrected and he left the screws with a note on the workers repair bench and said I have to bring it in again to get it finalized and that they will wash it and clean up all the white compound that is still on it. I wasted almost 2 hours of travel and waiting time and am still at work now on a Friday night just due to having to pick up the car that was not ready. I would not be bringing the car or any car back to that repair shop, or recommending it to anyone else if this is the way that people and their cars are treated. I look forward to hearing from someone in management very soon.