Not sure why I kept receiving text messages about the progress of car repair if it is inaccurate information and I was told to not pay attention to the texts - not good customer service. Then when Edward called couple days early to pick up car (3/31) his message was my car will be ready at 4 and to pick up by 6pm. I returned his call to pick up car next morning, his reply was that it effects his end of the month bonus on getting cars off the lot - no one should EVER say that to a customer. I CHOSE to bring my car to your dealership which was an inconvenience because I live in Montgomery but I bought my car from you and wanted to make sure to extra sealant I originally bought was used. The repairs seem to be good.
4/2/2015
Justin B. VERIFIED CUSTOMER
Vehicle Make : Scion
Great team, great work.
4/1/2015
Mary M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always kept me informed about the status of my Jeep!
4/1/2015
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone at River Oaks is extremely great..thank you!!
3/31/2015
Saint Aaron. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very cordial and efficient staff.
3/28/2015
Kristin B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
JD was very informative and friendly. The work looks great!
3/25/2015
Barbara B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Working with JD was great. The car was not ready as quickly as first promised.
Your location is horrible. Cars,parked by your staff, block the drive, making it unsafe to walk or drive. Pot holes, filled with water, are also everywhere, adding to the difficult driving conditions.
I will not likely return to ROC unless these problems are resolved.
3/19/2015
Annie B. VERIFIED CUSTOMER
Vehicle Make : Volvo
Everything was great. Friendliness to quality, I was completely satisfied.
3/19/2015
Nicholas B. VERIFIED CUSTOMER
Vehicle Make : Honda
AJ was an excellent Liason. I was particularly impressed with the constant communication. I was always up to date on the state of my repairs
3/18/2015
Sarah D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Effrain handled my claim with professionalism and extreme care. He kept me updated and was very friendly. I am glad we chose this body shop
3/17/2015
Candice I. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was just happy to get my car back.
3/17/2015
David L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
All great
3/15/2015
Walter W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
JD did a wonderful job of keeping us posted on a very personal and pleasant way. Thanks a million
3/12/2015
Erica G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
JD was awesome! Great helper, kept me updated wirh my vehicle while it was getting repaired. I will highly recommend River Oaks Chritsler Jeep thanks to JD! Thank you so much. Great customer service.
3/11/2015
Angela F. VERIFIED CUSTOMER
Vehicle Make : Ford
Efram is thorough and easy to work with. He makes it feel less stressful.
3/10/2015
Phillip B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very good customer service from start to finish. Car looks and drives great. I'm very satisfied.
3/6/2015
Lynne A. VERIFIED CUSTOMER
Vehicle Make : Porsche
J.D. Is absolutely the best! I was always informed and he provides incredible customer service. You are lucky to have him representing you.
3/5/2015
Mojgan S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I had a great experience. My repairs were completed in a timely manner. AJ was very helpful and always available to answer questions and address my concerns. He made a very stressful experience very easy. I'm grateful to the whole team.
3/3/2015
Lloyd D. VERIFIED CUSTOMER
Vehicle Make : Mazda
The experience was very smooth. Efrain was easy to work with.