New damage occurred during repair. No reply from shop after emailing images as requested from SMS correspondence.
6/24/2025
Maudjean T. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I was impressed by the communication of the shop throughout the repair process. They let me know what was going on and potential long and short schedule for repairs. In the end, they completed the repairs in a timely matter and did a very good job.
6/21/2025
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Process to enter repair was basic.. communication updates were well appreciated.. repair took less time than estimated
6/20/2025
Travis P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great communication and simplicity of the process
6/19/2025
Sheri N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Excellent service. Great people.
6/15/2025
Bohdan K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great communication. Everything was very smooth. Repairs also were done perfectly
6/13/2025
Bryan E. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great job. Good turnaround and it came back clean and nice! Thank you. Excellent communication.
6/12/2025
William S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Good communication updated.
Ladies at the desk made it a comfortable experience.
Thank you so much.
6/1/2025
Mousam K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The updates on the status can be more frequent. All I shared the pictures before and I could have been asked to bring the car to get the parts ordered. The whole process took more than 6 weeks and my car rental expired so I had to pay extra for car rental and Uber when I returned the car.
5/29/2025
Ernest E. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The team was professional, friendly, communicative, and very good at what they do!
5/28/2025
Scott M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Excellent customer service . Everyone is great to work with at CARSTAR
MURRAY’S.
5/24/2025
Ian H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great job with the repairs. The car looks brand new again. The team also made it easy to coordinate pick up and drop off of a rental car. Thank you for the great service.
5/10/2025
Karinn R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Not sure if my message was delivered. I wanted to let Carstar Murray's know that our 3 day grace period for car pick up was not the full 3 days, per your policy. We had to scramble to return early and the day we were contacted at 3:38 on Monday the 24th was considered one of the 3 days, so we did not get our full 3 days. For future customers, please consider the contact day not part of the 3 days. I realize you have limited storage but having to change our plans abruptly was very inconvenient. ALSO, our brakes now require a more intentional push to slow/stop the car. Is there perhaps something that got set differently? Please call me regarding the braking issue, ****-****-xxxx
2/27/2025
Timothy M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Your service desk did a great job keeping me updated. Keeping in the loop and not in the dark is important to me. It reduces surprises/improves outcomes and allows for better planning. Thank you for the repairs and sincere efforts!
2/8/2025
Jean M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The car was repaired quickly and looks perfect.
10/10/2024
Steven S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Professional friendly customer service. Very responsive too. Repair work is like the accident never happened.
10/7/2024
**** A. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Appreciated the communication from Abby.
The car ran smoothly and was very clean upon completion.
Also appreciate the appointment; we were desperate after our original auto body shop raised their rates and Pemco refused to pay. Thank you for scheduling us! Mary and Tom
9/16/2024
Charles B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The door has a paint sag along with orange peel and sanding marks can be seen through the paint.
9/5/2024
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great open and frequent communication was very much appreciated. Great team!
8/31/2024
Naren Teja. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Happy with the communication and service, however i am having an issue with my trunk, it does not auto close anymore, and constantly thinks something is in the way, it wasn’t doing this before