Murray's CARSTAR Collision

Throughout the whole process Lisa was great as my point of contact. The repairs look great. It is just great to have my car back looking like new. Thanks all.

My initial assessment says all is great. It is however Day ****!

I'm so happy to bring my car with you l really appreciate all the hard work to fix my car

I've been a past customer and was once again highly satisfied with the customer service and repair work ... thank you for being so dependable and thorough!!!

Great service and really friendly receptionists.They were really great with giving information on the repair of my car and the usage of the rental car. Thank You!!

The repairs seem fine so far, but haven't had car back that long. Car looks good from what I can see though so am happy there. Customer service was great! Only thing that stopped me from saying completely satisfied was when I first dropped car off for initial estimate I was told it would take 2 days to fix. I understood it could take longer because there was likely more damage, but it was in the shop 11 business days (longer if include weekends) due to wrong parts. I felt it should have been complete within the week and a half it was in the shop. I had given it 8 business days to be done by being out of the country, and it wasn't done. Therefore, I was forced to get a rental car. I was not picky and said give me cheapest possible car rental, since my insurance only covered a certain amount per day. Most important thing to me is that I wouldn't have to pay anything out of my pocket. Getting even the "cheapest" car rental I still had to pay some of my own money. The main reason I went through my insurance and not the person at faults was cause I could go to this shop and being told 2 days and knowing the shop had 8 I thought I wouldn't even have to worry about a car rental. Yet I did because the wrong parts. I have a very common car. It's hard to believe that they can't get the right parts the first or even the second time or even the third. Maybe you guys need to go with a better company to get parts. I could have gone with another shop through the other insurance and not had to pay anything out of my pocket. Yes it wasn't that much, but it's the principle of it all. I am mostly satisfied but previously mentioned circumstance doesn't allow me to say completely satisfied. Thanks

I have worked with MANY people on the "front lines" of customer service and ALL of you are so friendly and make everyone feel at home. Thank you :)

Super helpful team!! Great family business to support. Communicated with me the entire way through the process.

Will return tomorrow to go over problem

My experience was great. I appreciated getting frequent updates on the status of my car. The whole process was very smooth.

thanks so much for everything, I really appreciate the attention to detail!

My car looks beautiful and I'm pleased that they even cleaned the inside. Thanks

Thank you Bryan Lisa and Britt

Efficient, competent, friendly, seamless process. Would Would highly recommend CARSTAR!

I appreciate the stream of communication on what was happening, how long it would take and updates on when it would be done. Also the fact that Bryan took the time to go over the car with me when I took possession and cleaned up some spots on the car.

You guys did an overall, AMAZING job. Great service and a good job on the painting as well. Thank you

It's not easy to comment when everything went so perfectly. Here's a few things I really loved. The seamless door to door rental, the email updates,the ability to add a repair,and lastly, and by no means. last, is the great staff. Thoroughly explained the process,courtesy, and efficient. Thank you for a job well done!

It was great to hear the updates no wondering what was going on. The truck was finished when they said it would be.

Everyone was every helpful and super friendly!

Great customer service