The car looked brand new after the repairs. Service was excellent. I was updated on a regular and timely basis. In person service was friendly and professional.
12/3/2023
Mariluz N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I think everything went smoothly and I have nothing to complain about. My car looked brand new! From the inside to the outside ! Loved. The work.
12/1/2023
Hongxu L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
??????????????????????????????????
11/17/2023
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
They did a great job
11/11/2023
**** H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Very communicative, great result, clean car return. Too many feedback requests. This is maybe the 3rd request. I'm not sure if all the surveys were from different entities but I do know one was from Carstar Murray's
11/10/2023
James M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Spent 2 hours waiting for my car to be actually finished when I arrived to pick up. Still waiting on the documentation on what was done over 2 weeks later.
10/28/2023
Monique S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I appreciate that you seek feedback, but I have now filled out multiple surveys from you, State Farm and Tesla on this. Please ensure this is the last one. Thank you. -Mark Sanders
8/25/2023
Chirag R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
There was a complete lack of communication about potential responsibility for repair costs that I might incur in the ~3 months from when my appointment was scheduled until my appointment date. I was made aware of this only at the time of drop-off for repair, at which point there was nothing I could do but accept responsibility or wait ~3 months for an appointment at another repair facility. There was also uncertainty around the final amount I would be responsible for up until the day of pickup.
Overall quality of repair was great, as was coordination with the rental car company. I also appreciated the pre-pickup detail.
8/23/2023
Gabriel S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Thank you very much; apologies for the misunderstanding, but understand that customers are also under pressure with the need of their vehicles. Thanks again
8/13/2023
Jesse H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Abby James was super helpful.
6/4/2023
Kristie M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Exceptional, expedient service! Very professional & received my car before the promised date! Thank you for your excellent service!
6/3/2023
Kiran B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
After accepting for service your service was great. But getting an appointment was my challenge.
6/2/2023
Nicholas B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Repairs were flawless and car was returned very clean.
3/17/2023
Deborah H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Lisa Murray and the other staff members we worked with were very kind, considerate, and professional.
2/14/2023
Kaitlin G. VERIFIED CUSTOMER
Vehicle Make : Honda
Na
2/12/2023
Brandy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great staff and love the text messages through out the process
2/12/2023
Abbey V. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Very pleased with the service received.
1/29/2023
Samuel L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Only two major complaints; everything else was well done, especially updates/communication and lead time.
Please give notice to owners of EVs that some amount of battery discharge would occur during repair, test/verification (discharge rates beyond 900 kW/mi over a few miles were recorded between drop off and pickup), and storage so they know to recharge ahead of time. My vehicle was dropped off at the shop with about 35% capacity after driving from Woodinville. After the repair, the vehicle had 15% remaining to return to the office and then back home with. If I knew to charge ahead of time, I could have avoided the stress of searching during rush hour for a Supercharger that I had never used before.
There were also a noticeable amount oil marks on my white interior upon vehicle pickup. I do appreciate that the exterior was washed, though.
1/28/2023
Dennis B. VERIFIED CUSTOMER
Vehicle Make : Honda
There are multiple issues with the systems cruise control and anticollision radar. I’m surprised you released the car in this condition to me.
I will be contacting you folks to get it properly repaired.
1/1/2023
Jason M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great staff. Great communication. Just took a lot longer than I had hoped. Fortunately the rental car was paid for by insurance. I’ll still be back if need be! Great job overall. Thank you.