How do I remove the overspray? Razor? It's terrible and doesn't wash off.
8/11/2024
Paul S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The job was completed ahead of time & for less money than I was expecting.
8/3/2024
Alice L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The experience leading up to the repair, as well as the time that my car was in the shop, i felt well taken care of and comfortable with the status of things. I was able to check on the status at any time, and I also felt (mostly) well informed. There were some slips in the process near the end, when the team at Carstar unfortunately lost a member and a lot of things got dropped, such as new charges and the car not really being ready to be picked up. But those are understandable considering the circumstances.
7/26/2024
Francis B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Communication was great and it was repaired quickly. One of the technicians was helpful in answering my questions at pickup time. The car came back beautifully clean - bonus! Repairs look great. Thank you!
7/19/2024
Biyu L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair was great, my car feels brand new again. Thank you.
6/20/2024
Benjamin D. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Best customer service and car looks brand new - will recommend to every Tesla owner I meet
6/19/2024
Jill T. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I was beyond happy with the service and communication from Carstar. The wolf was done quickly, and I was kept informed at every stage.
6/15/2024
Chen X. VERIFIED CUSTOMER
Vehicle Make : Vehicle
great services and staff. 10/10
5/17/2024
Tomoko A. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair job was well done, which we expected, but we really appreciated the great communication with us before but especially during the repair work. Emails and calls made us feel connected and not just wondering what was happening. We also appreciate that you worked with insurance company, taking that burden off us. Thanks to the whole staff!
5/13/2024
Kathleen R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Easy process, great communication and awesome work
5/1/2024
Ed B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
99%. Great service. My only issue is the error about audio and that I have no backup sounds. Trying Tesla first.
4/18/2024
David S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Friendly, helpful staff!
4/6/2024
Crystal M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Abby was wonderful and helpful. Made the experience really easy.
4/6/2024
Anthony C. VERIFIED CUSTOMER
Vehicle Make : Vehicle
great customer service from phone to in-person, attentive, fixed my issues on the spot.
3/28/2024
Wenye Y. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I was happy with the repairs and communication throughout the process. The dropoff and pickup (including coordination with Enterprise for car rental) also went smoothly. However, I was consistently frustrated by the shop's efforts to keep the car charged. I had to call three separate times throughout the repair to ensure my car was charged before dropping to zero. One one occasion the car dropped to ****% before I was able to get someone to help. I understand that you have a lot of cars and limited charging capacity, but keeping the car charged is part of the deal. If you cannot support additional cars then please don't admit them into the shop. I already waited 3 months, I'd rather wait 3 more if it meant I could trust the shop to keep my car charged.
3/20/2024
Jeanette H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
you guys did a great job! thank you!
3/8/2024
Richard A. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Perfect job repairing my Tesla Model 3.
3/3/2024
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Quick turnaround - thanks!
3/2/2024
Andrew S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Although the car had to be fixed, due to shop errors/damage. The staff made it right and communicated professionally
3/1/2024
David J. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Car Star did a good job keeping on schedule and a very good job keeping me updated. Car looked great when I picked it up. The only concern I had was it wasn’t as charged up as I had hoped. I had a long drive to get home. I made it without any issues, but I was down to about 20% when I got home. If I had to make any detours it would’ve been an issue. I was told they would keep the car charged but it didn’t seem like it. I try to not discharge the battery below 20% to ensure its longevity. There is a plastic/paint smell in the car but I suppose that’s hard to avoid. Other than that I’m very happy with their work. Thanks.