Really great customer service. I like how you handle all of the insurance components so all I have to do is drop off the car and then pick it up. Nice job.
2/18/2024
Nicole B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
They were friendly and regular in their updates. The timing went as planned, and the car looks great. I really appreciated them organizing a rental car to collect/drop off from their location which made logistics much easier. Thanks!
2/8/2024
Herbert K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great work
1/31/2024
Joshua W. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Only issue is the car smells like toxic chemicals. Couple weeks out and it’s still strong.
12/27/2023
Dan G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
amazing!
12/20/2023
Jane J. VERIFIED CUSTOMER
Vehicle Make : Vehicle
If you could help in devaluation evaluation? It will be very much appreciated then. It’s the only thing left from this over half year pain experience. Thanks
12/18/2023
Wossenseged B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Keep it up
12/17/2023
Mark H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The car looked brand new after the repairs. Service was excellent. I was updated on a regular and timely basis. In person service was friendly and professional.
12/3/2023
Mariluz N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I think everything went smoothly and I have nothing to complain about. My car looked brand new! From the inside to the outside ! Loved. The work.
12/1/2023
Hongxu L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
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11/17/2023
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
They did a great job
11/11/2023
**** H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Very communicative, great result, clean car return. Too many feedback requests. This is maybe the 3rd request. I'm not sure if all the surveys were from different entities but I do know one was from Carstar Murray's
11/10/2023
James M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Spent 2 hours waiting for my car to be actually finished when I arrived to pick up. Still waiting on the documentation on what was done over 2 weeks later.
10/28/2023
Monique S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I appreciate that you seek feedback, but I have now filled out multiple surveys from you, State Farm and Tesla on this. Please ensure this is the last one. Thank you. -Mark Sanders
8/25/2023
Chirag R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
There was a complete lack of communication about potential responsibility for repair costs that I might incur in the ~3 months from when my appointment was scheduled until my appointment date. I was made aware of this only at the time of drop-off for repair, at which point there was nothing I could do but accept responsibility or wait ~3 months for an appointment at another repair facility. There was also uncertainty around the final amount I would be responsible for up until the day of pickup.
Overall quality of repair was great, as was coordination with the rental car company. I also appreciated the pre-pickup detail.
8/23/2023
Gabriel S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Thank you very much; apologies for the misunderstanding, but understand that customers are also under pressure with the need of their vehicles. Thanks again
8/13/2023
Jesse H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Abby James was super helpful.
6/4/2023
Kristie M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Exceptional, expedient service! Very professional & received my car before the promised date! Thank you for your excellent service!
6/3/2023
Kiran B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
After accepting for service your service was great. But getting an appointment was my challenge.
6/2/2023
Nicholas B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Repairs were flawless and car was returned very clean.