The time line reports and updates. The quality of repairs and extra work, touch up of hood rock chips, replacement of a side running light. Friendly office staff. My insurance company called your company A-****. I have sent some friends your way and will continue to do so. Thank You.
1/29/2021
Dona &. VERIFIED CUSTOMER
Vehicle Make : Lexus
Really great experience!
1/24/2021
Sara M. VERIFIED CUSTOMER
Vehicle Make : BMW
Quick service and sensitive to my time frame needs. Car looks beautiful - thank you.
1/8/2021
Brittany M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job!!
1/5/2021
Yakshit G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great transparent communication. Definitely recommend.
12/25/2020
Neil M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The most professional and personal repair shop we have worked with. Glad you were in the area when we needed help. I said essentially the same thing in the Tesla survey.
12/10/2020
Travis S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good repair thank you
11/13/2020
Frances R. VERIFIED CUSTOMER
Vehicle Make : Kia
The staff, work and progress reports were perfect .. top notch communication and work accomplished.
10/23/2020
Chiquita M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repairs was handled quickly, professionally and with care. I loved the text updates and that the car rental company worked with CSM directly. I would definitely recommend CSM to anyone looking for excellent and honest repair work
10/22/2020
Regina K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very Pleased!!! The repair & also the cleaning of my car!!! I would love to do that on a regular basis!!! George was wonderful & so we’re the girls in the office. Thank You all much ????
10/18/2020
Clad A. VERIFIED CUSTOMER
Vehicle Make : Honda
Well done
10/17/2020
Sevan S. VERIFIED CUSTOMER
Vehicle Make : Acura
Murray's CARSTAR Collision provides the pinnacle in customer service and repair quality. The entire Murray family and shop are exceptionally personable, knowledgeable, and provide a streamlined experience that is unmatched.
10/10/2020
Patrick T. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I felt like you worked for the insurance company not me. I still don’t know what the cost of the repair was. You didn’t communicate with me.
10/9/2020
Maire Dhu. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
First, if every business would take care of people the way Lisa and her team do, there would immediately be World Peace. Moments after choosing Carstar Murray's Collision, Lisa called me to share information, and a bit of her calm and reassuring demeanor, which helped me relax, and know I was in good hands. Upon arrival, Lisa came out to greet us, and took care of everything, from my Tow Truck driver, to my car, and me, it was a smooth and easy transition. From there, the Team was calm, professional and compassionate in each step of the process, including setting up payment for the tow, a comfortable place for me to sit and wait, and the rental car pick up. This, is Customer Service, and this team is the best. Please use your team to train everyone in Customer Service, how it's done.
10/8/2020
Ernesto M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Got my car back earlier than expected which was great. Staff is so nice and communication is amazing.
10/2/2020
Susan D. VERIFIED CUSTOMER
Vehicle Make : Honda
Although my car was totaled and not repaired, the people were very friendly, and knowledgeable. They explained the process to me, answered or returned calls promptly and worked with my insurance company so it was a stress-free experience- or as stress- free as it could have been. I would definitely recommend them
9/25/2020
Sarah T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Awesome group of folks
9/23/2020
Joanne M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service! The team had our car ready on time. It was clean inside too, which was a huge treat!