Car looks brand new! Thank you for an outstanding well done job on my Toyota! Much appreciated
Ms lufsey
3/31/2021
Ashford A. VERIFIED CUSTOMER
Vehicle Make : Toyota
So my repair was good but after my the work was done, I noticed in my car that I was missing my sun glasses shades. It was ray bans and I just bought them.
3/30/2021
April H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional and courteous interactions with Jeannie and the associate at the collision desk. The quality repair and the estimated cost were forthright. Great experience for my unfortunate scratch on the Highlander.
3/27/2021
Lolanda F. VERIFIED CUSTOMER
Vehicle Make : Ford
Personel very professional Job done was very good. Received car on date promised. Thank you.
2/23/2021
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Toyota
First rate repair in excellent time
2/23/2021
Richard E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you! Great job!
2/18/2021
William C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service and work!!
2/15/2021
Dwight C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was charged $161 to find out my coolant was low after repairs were done to the radiator due to the collision. Unless my money is refunded no call is needed. The Repairs to the exterior were satisfactory.
2/10/2021
Jennifer L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service! Always kept me up to date on progress. Stacy and Miranda are awesome!
2/4/2021
Jessica F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Stacy was amazing to work with!
2/3/2021
David G. VERIFIED CUSTOMER
Vehicle Make : Buick
The color was wrong and it’s taking a long time to get it back in to fix it
1/26/2021
John E. VERIFIED CUSTOMER
Vehicle Make : Honda
Pleasant experience - friendly and professional. Appreciated courtesy shuttle home and to return next day. Car looks great.
1/9/2021
William G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding workmanship, and excellent customer service!
1/6/2021
Christopher T. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is the 4th collision repair we’ve had accomplished at 1st Team. I always enjoy interacting with the friendly & professional staff, the repairs always appear to be top-notch, and we have never had a single complaint. Do not change a thing—you guys have a good staff & a good business model in place.
1/3/2021
Candis S. VERIFIED CUSTOMER
Vehicle Make : GMC
The repair was fine and thorough. The contact representative was very informative and communicated well. The customer service for collision was less than desirable. One young lady (not sure of her name) was short, had a rude tone, and not pleasant.
12/29/2020
Paige H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
As far as the repairs itself, I am satisfied with that. What I'm not satisfied with is the customer service aspect with the collision department. They were rude in person and they were rude on the phone. Would not bring my vehicle or recommend anyone to take their vehicle there solely on the way they spoke. I have worked in the customer service industry for over 15 years, people don't WANT to be there getting their car repaired, so try putting yourself in the customers shoes and treat them a little kinder.
12/26/2020
Elena W. VERIFIED CUSTOMER
Vehicle Make : Honda
The car was given to me wet from the rain and no one double checked the work on the hood or went over it with me seeing as how this was the second time I have brought my vehicle back to fix these issues. After the days of rain, I noticed trash in the paint and a top coat issue closer to the windshield. There is still a gap on the front and sides of the hood. If there will always be a gap, this should have been stated before the work was done. BUT, because this is a Honda part it should fit properly right? The Honda dealership is right down the street if it was an alignment check issue. They could just go down there and look at another one to get it right.
12/22/2020
Antione C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I believe the young lady name is Jessica Meadows she is very helpful that first thing she always take keep me informed and do a professional job
12/18/2020
Emily E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Stacy was awesome. She went above and beyond to make sure things were taken care of for me. She communicated with me frequently and answered any questions I had. She updated me on my vehicle often.
My only complaint would be when I arrived there was still a multitude of sticks and leaves visibly hanging underneath of my vehicle. The first thing I had to do when leaving was schedule an appointment to get my car cleaned. Overall a great experience though.