It took a really long time but ultimately I was very satisfied. Car looks great
4/22/2020
Jospehus W. VERIFIED CUSTOMER
Vehicle Make : BMW
Great workmanship!
4/21/2020
Raymond C. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Dean in service does a great job. He always takes care of my needs and keeps me well informed. We have taken the car to him several times and he always does a great job.
4/17/2020
Larry C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The body shop mess up the Computer system they brought it to Hendrick Lexus on independence to fix it not my alarm keeps going off.
4/17/2020
Jonathan F. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Everything was great I recently realized that my light are not working properly however I am sure this will be handled once I call them to let them know.
4/15/2020
Brenda S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Although it took longer than expected, I am satisfied with the results.
One thing I would like to say that needs improvement is the e-mail feedback.
I continue to receive notices that my car was in the paint shop even after I had taken possession of my vehicle.
Thank you for your attention to this hiccup.
Brenda S
4/15/2020
Tom B. VERIFIED CUSTOMER
Vehicle Make : Porsche
Nice job, everyone was friendly and kept me informed.
Bodywork and paint match are impeccable!
4/10/2020
Mary W. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was not satisfied with customer service and the fact that the technician did not tell the truth about what happened to my battery. He did not advise me he was giving my battery to NAPA. When I asked him for it he said it was in the back. He never brought it out. I called NAPA and they said they picked it up when they delivered the new one. NAPA said they refunded the for the core however they charged me for a new one. They did not offer me a copy of the receipt I had to ask for it.
4/10/2020
James E. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair took way to long. 6weeks and 2 days. I felt the dealings with my insurance company. Allstate was not in my best interest.
4/9/2020
Nicole W. VERIFIED CUSTOMER
Vehicle Make : BMW
I never have to call or try guess about the status of my vehicle. I was informed as to what was going on with my vehicle and what the insurance company was doing to make the process longer. Everyone was polite, friendly and professional through the entire process.
4/7/2020
Lynn M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job!!
4/3/2020
Maureen T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Job...Your people were very PROFESSIONAL and kept us informrmed every step of the way...Thank you very much...Maureen T
4/3/2020
Kevin S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone involved was professional, courteous, attentive and understanding. At all times I was treated as a valued costumer and felt confident about the repair of my vehicle.
4/1/2020
LATOYA H. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
My service advisor Karen and her assistant Alyssa were very helpful and was with me through the whole process. Every time I need any collision repair work on my vehicles, I call Karen because I know that she will take care of my needs when it comes to quality service of my vehicles. She is the best!!!
12/17/2019
BRUCE R. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Key to wheel lock was lost and whole process took way too long.
12/17/2019
SEBASTIAN K. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Excellent service. Extremely satisfied!
12/14/2019
HEATHER M. VERIFIED CUSTOMER
Vehicle Make : BMW
Great Customer Service and attention to detail. The production in the shop was outstanding.
12/7/2019
CHASTIDY M. VERIFIED CUSTOMER
Vehicle Make : BMW
Exceptional service during the entire process
12/6/2019
Deirdre I. VERIFIED CUSTOMER
Vehicle Make : JAGUAR
Kayla was extremely helpful and made me feel secure in your capability to completed the task. Thanks
12/5/2019
JOHN B. VERIFIED CUSTOMER
Vehicle Make : TESLA
Your reception team is fantastic, those ladies are great. Everything was explained upfront no hidden charges. I appreciated the email updates as my car advanced in the process. The car was spotless inside and out at pickup. I would recommend and use your center again, but hoepfully not in the near future.
Thanks, JOHN B