Lacey Collision Center

Thank you for taking care of my truck. Always A

Excellent work on our vehicle.

Great service Staff and Technicians. I vigorously recommend LCC

Did a great job and also cleaned the inside of my car

I have an issue with the paint work done by Lacey Collision Center , it does not match the existing paint color. My Lexus was hit in Home Depot parking lot. It was just a small ding on the right rear panel. The body repair was good, but the paint work was not. The existing color is Pearl white, the paint on the repaired area is a lighter color than the existing. It is a bit whiter than the existing Pearl color. The Pearl color is a shade darker. Lacey Collision does have a lifetime warranty which I appreciate. One of the owners told me to give the paint 6 months to completely dry and it will be slightly darker. So I was told if it still is does not match they will fix it. I hope the paint does dries out and more closely match the existing paint color so I can avoid the inconvenience of having the vehicle disassembled again to re-do the paint work. I will provide an update to this review after 6 months.

Service was great.

Nick does an amazing job! He has great costumer service skills and I always felt he had my concerns in mind. I never felt he was just trying to pacify me! Nick also kept me informed with repairs! Thank you Debbie

felt very included and kept in loop.

Professional, took care of all insurance transaction, friendly service

Lacey Collision gave me the best experience with a Collision Center. From the time that I called to schedule my estimate, dropping my vehicle off for the work that needed to be done it was professional but most importantly the compassion that you feel from everyone. Thanks Again

Zac kept us informed along the way. Kim sent out a reminder. The body repair guys fixed the car quicker than expected and the guys that did the detailing when the repairs were completed, did a great job with the whole car even tho the damage was only on the back quarter panel. Thank you all for getting me back on the road with a quality job! I appreciate you all. Linda W

The communication was absolutely amazing and the quality of work was superb.

The Staff first of all, and my vehicle looks GREAT!!

We trust you folks with my wife's trusted car! Holiday Cheers to All at Lacey Collision!

Kevin and the whole crew were fabulous! Although the repair took longer than originally thought (unanticipated parts needed, supply chain issues), our car came back looking better than before the accident! Thank you!

Did good work, promptly. I was told two to three days and they had it done in one day. Greatly appreciated

Na

My customer service experience would lead me to use another collision repair place in the future. My initial estimator was Joel. He left. My second estimator was Ginni. She left. Nick was mt this estimator. I was quite disappointed by his lack of ownership of the issues Lacey Collision Center had agreed to remedy. Unfortunately for me, I signed the forms Alex gave me indicating Lacey Collsion Repair had completed the work properly. This apparently authorized payment from Geico to the shop. But you had the truck for two more weeks to fix what needed fixing. Ginni assured me, on the day I signed the ppwk, that she would make sure Geico paid for the rental car for however many days the repairs would take, Turned out to be two weeks. But Nick made almost no effort to get payment authorization from Geico. I ended up having to pay Enterprise Rental myself for the two weeks your shop needed to complete repairs. Then I had to pursue being reimbursed from Geico for the $500. Still haven't received the money, but it should be soon. Apparently, when Enterprise called Nick to see where things stood, he said "All I know is WE"RE not paying for the rental car. You guys need to call Geico, or tell the customer to." I get that good help is hard to find these days. Nick isn't "good help" as far as I'm concerned. I will not recommend Lacey Collision Repair to my friends, based on my experience with Nick as a representative of your business. But I want to say that Alex is a very good example of what a customer service person should be. He was always cheerful, and committed to helping me. He just couldn't get through to Nick. But it wasn't for lack of trying. The lack of trying was squarely in Nick's lap.

The staff, from beginning to end, was absolutely delightful, friendly and professional. The friends who recommended Lacey Collision did so with confidence, and I can see why. I will be recommending y’all to anyone who asks. Thank you so much for making my car look brand-new!

The long delay in service was disappointing, but recognizing that's an industry-wide issue beyond your control it did not adversely affect my satisfaction with Lacey Collision Center. I appreciated how friendly, informative, and service-oriented everyone I spoke with was during this difficult time.