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Real Reviews from VERIFIED CUSTOMERS
Karen B. VERIFIED CUSTOMER
Vehicle Make : Honda
Always a pleasant experience. My car looks beautiful and all of your staff were very helpful and always professional
7/26/2023
Rebecca M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I noticed after pickup that my front bumper cover is too far back which has created inconsistent spacing & gapping with other body panels. They’re no flush.
7/20/2023
James W. VERIFIED CUSTOMER
Vehicle Make : Toyota
initial estimate done front steering and other front end damage. car drivable my wife drove that car for a month before she her appointment a couple hours after turned in for appointment I was informed that the car was a total loss due to this front end damage. It seems negligent to miss that kind of damage and release the car to be driven. luckily no one was hurt. I am not pleased Dr.James W
7/18/2023
Danielle S. VERIFIED CUSTOMER
Vehicle Make : Kia
MY CARE LOOKED GREAT AND I HAD NO COMPLAINTS.
7/10/2023
Mark E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work was done satisfactorily and in a timely manner.
7/9/2023
Sol W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Awesome team who really took care of me and the car!
7/2/2023
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Car was fixed in a timely manner Returned cleaned Everyone involved was very nice
6/23/2023
Teresa F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Car window is rattling, the JCW emblem was not fixed tightly and the car was not cleaned out like it used to be.
6/21/2023
Ronald M. VERIFIED CUSTOMER
Vehicle Make : GMC
Lacey Collision is the best place to take you vehicle if you need body work! they are all easy to talk to and they keep you informed of the progress of your vehicle!
6/19/2023
Magen F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Nick was very helpful with my car and claim.
5/29/2023
Shelley S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair looks like new. Everyone was polite and professional! It was completed on time. Thank you for a job well done!
5/28/2023
Charles R. VERIFIED CUSTOMER
Vehicle Make : Mazda
The repair work was excellent & have no complaints. Was a little disappointed in the delay getting parts but I know that wasn't your problem. We have been using your service now since 1973 when we moved to Washington from Michigan. We've always been satisfied. Rob Robin
5/26/2023
Michael B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was awesome from the minute I dropped off my car. They did a great job and the service was excellent. I'll definitely recommend you to others.
5/24/2023
Gloria R. VERIFIED CUSTOMER
Vehicle Make : Buick
I had to wait an extra week to get my car back and pay for the rental car unnecessarily. The car was at your center for almost 3 months and instead of ordering the room and tire in the beginning they waited until everything was put back together abs realized the ruin and tire were but readily available which made me have to keep the rental car for an additional week
5/24/2023
Ting-lan A. VERIFIED CUSTOMER
Vehicle Make : Subaru
We previously took our Subaru into Lacey Collision and had a wonderful experience. We thus took it back for a second time, and the experience was not so great. We recognize you are busy, but I hope you also realize most of your clients likely cannot function long without our vehicles - or, engage in long-term car rental. So, it would be greatly appreciated if timely (say, weekly at a minimum) updates on repair progress are provided. Even if in the form of an email. Instead, my husband and I had to find time in our day to call for updates - and even then, having to be told to call back another time since the responder doesn’t know exactly what the progress is - which is reasonable - I wouldn’t expect a receptionist to know these detail as - but I hope you can also understand how frustrating this would be for your clients. We don’t mind the wait. What we minded was the complete lack of active communication - with no end in sight while we were bleeding funds on rentals.
5/21/2023
Marilyn S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Im very satisfied however I am still waiting for a part that has been on back order.
5/15/2023
Karen L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You can't tell my car had an accident!I'm very pleased! very
5/15/2023
Roupen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Complete repair and good service from everyone! Thank you.
5/14/2023
Riley B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Called and was told to bring in early April to get estimate with repairs end of April first of May! Took in on scheduled date first of April. Called in a week later, no report 4 vehicles ahead. Called in toward end of April still no estimate nor time frame. Took to company and they identified the problem in 10 minutes and were able to prepare that day!!! All very friendly at first but no follow through!
5/13/2023
Kevin T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wouldn't take my car anywhere else. Thank you for keeping us informed throughout the process and for doing such a good job.
5/12/2023