The repair was great, it was the complete lack of communication throughout the process that was the issue. I was told one date and then never again, even after many voicemails left.
4/17/2024
Irene A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job thank you
4/7/2024
Kaitlyn M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awful
4/7/2024
Jeremy N. VERIFIED CUSTOMER
Vehicle Make : Lexus
They are experience to repair my pumper vehicle . I love it , thanks!
4/6/2024
Paul L. VERIFIED CUSTOMER
Vehicle Make : Mazda
As I mentioned, there was a lighter left in my car, that my kids tell me is often used to light marijuana cigarettes. Also, there were dirty footprints on the inside of my car.
4/3/2024
Sandra O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ok con el trabajo .sali con mi llave chueca y yo no se las deje asi
Solo eso no me gusto
Yo tenia.bien la llave .
4/3/2024
Elaina E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Unprofessional & don’t know how to do their job whatsoever
3/30/2024
Diane K. VERIFIED CUSTOMER
Vehicle Make : Volvo
You were great, efficient and cordial.
3/28/2024
Vanessa C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were very good keeping me updated on what’s going on with my vehicle.
3/24/2024
James F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service & communication. Timely & informative messages throughout the entire process. Staff was courteous & professional.
3/23/2024
Daniel D. VERIFIED CUSTOMER
Vehicle Make : Kia
The technicians at Camelback collision did what they could but my vehicle was a beyond repair
3/15/2024
Michelle G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great after repairs and customer service was awesome! David communicated well with me.
3/7/2024
Dennis O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Adam and the ladies at front desk couldn't have been more pleasant to work with. Their coordination with the insurance company and the car rental agency made a stressful situation much more palatable. My utmost thanks to each of them
3/7/2024
Laura E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent customer service. Prompt friendly and courteous. The body work was very well done and done in a timely manner. Thank you all so much for making this experience a pleasant one.
2/25/2024
Maria N. VERIFIED CUSTOMER
Vehicle Make : Ram
Ben is the best!!!
2/7/2024
James H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Noticed Chips In Paint, On The Body Of Vehicle ,That Was'nt There Before Any repairs Done, Are They going To Fix That???
2/4/2024
Claire Anne. VERIFIED CUSTOMER
Vehicle Make : Toyota
Camelback collision was pleasant to deal with, did a great job with the repair and finished ahead of schedule and worked with my schedule for pick up. Have used them before and would use them again if the need arises. Great customer service! Very satisfied.
2/3/2024
Ashley D. VERIFIED CUSTOMER
Vehicle Make : Scion
It felt very unprofessional. After the estimate (which I thought was the appointment, not just an estimate), I received an email that had an attachment with the estimate that wouldn't open and the email had no logo or professional signature. I submitted the email to a Phishing site and it came back inconclusive. I called the number from the email and the voicemail wasn't understandable. I never received an updated email with the initial estimate, I was just given the estimate number after I called the front desk with concerns about the email.
Furthermore, when I finally saw the estimate the day I dropped off my car, it said 3 days for repair. Though I was updated on the increased cost, it still said 3 days. I was car-less for 11 days. This was cash pay, no insurance to deal with. No explanation for the delays.
2/2/2024
Colleen M. VERIFIED CUSTOMER
Vehicle Make : Honda
We were initially told we had an appointment with a representative but when we showed up he wasn't there. A girl checked us in and looked over the car and asked if we could leave it. That is what we thought we were doing since they needed to get a repair estimate. She said we would hear back in 24-48 hours. We waited over a week and had to call multiple times to get an estimate. We finally got an estimate. A few days later we heard from the insurance company that they were going to deem the car a total loss based on the cost of the repairs. The estimate sent to the insurance was nearly double the estimate we were sent. The whole experience seemed unprofessional and unorganized.