Camelback collision was pleasant to deal with, did a great job with the repair and finished ahead of schedule and worked with my schedule for pick up. Have used them before and would use them again if the need arises. Great customer service! Very satisfied.
2/3/2024
Ashley D. VERIFIED CUSTOMER
Vehicle Make : Scion
It felt very unprofessional. After the estimate (which I thought was the appointment, not just an estimate), I received an email that had an attachment with the estimate that wouldn't open and the email had no logo or professional signature. I submitted the email to a Phishing site and it came back inconclusive. I called the number from the email and the voicemail wasn't understandable. I never received an updated email with the initial estimate, I was just given the estimate number after I called the front desk with concerns about the email.
Furthermore, when I finally saw the estimate the day I dropped off my car, it said 3 days for repair. Though I was updated on the increased cost, it still said 3 days. I was car-less for 11 days. This was cash pay, no insurance to deal with. No explanation for the delays.
2/2/2024
Colleen M. VERIFIED CUSTOMER
Vehicle Make : Honda
We were initially told we had an appointment with a representative but when we showed up he wasn't there. A girl checked us in and looked over the car and asked if we could leave it. That is what we thought we were doing since they needed to get a repair estimate. She said we would hear back in 24-48 hours. We waited over a week and had to call multiple times to get an estimate. We finally got an estimate. A few days later we heard from the insurance company that they were going to deem the car a total loss based on the cost of the repairs. The estimate sent to the insurance was nearly double the estimate we were sent. The whole experience seemed unprofessional and unorganized.
2/2/2024
Leslie D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good as new
1/31/2024
Stephen C. VERIFIED CUSTOMER
Vehicle Make : Honda
All was done very well and timely
1/27/2024
Iris A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car was a total lost, but employees were really nice and helpful.
1/20/2024
Mitchell P. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks to Camelback Collission Center team for the great work they did on my kia and excellent service experience
1/20/2024
Aaron W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
quick and friendly
1/18/2024
Richard T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair options too limited due to insurance relationship with USAA.
1/17/2024
Claudia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the mechanic’s speeding up the repair date because it saved me some money for renting a car.
1/14/2024
Robyn W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very impressed with how well they kept in contact with me throughout the entire process to let me know when it was going to be done. Good job.
1/13/2024
Susan D. VERIFIED CUSTOMER
Vehicle Make : Nissan
The staff was professional. They kept me posted on my repairs and completed my car quicker than expected.
1/12/2024
Hai N. VERIFIED CUSTOMER
Vehicle Make : Toyota
No attention for my notice.
12/29/2023
Kerry K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communicative and professional service throughout the entire experience.
12/27/2023
Pamela H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Adam was wonderful and did a fantastic repair and kept us informed every step of the way.
12/15/2023
Herbert K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Adam was great and kept us surprised of the status of the car. When it was ready, he notified us, and when we came to pick it up, he delivered it. He is a superstar!
12/15/2023
Stuart B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
12/9/2023
Aryan H. VERIFIED CUSTOMER
Vehicle Make : Kia
Good job ????????
12/6/2023
Jon H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Adam rocks. He was great from start to finish to follow up.
12/5/2023
Rusty F. VERIFIED CUSTOMER
Vehicle Make : Toyota
David and the team were professional and pleasant to work with. The work done looks good.
My biggest concern is Toyota's process when dealing with vehicle issues. There was no single point of contact and communication between departments is lacking.