The level of care I received at this establishment, not once, but twice in a years time was outstanding. I swear the vehicles look better now then they did before the collision. Both my Highlander and my hummer are looking great with no mechanical complications.
I was very impressed by the quick response to my online request for an estimate. I was relieved and delighted that I was able to schedule the repair within a week of receiving the estimate at a time when other shops were booked 6-8 weeks out. Austin, who managed my repair did a stellar job of keeping me informed at every step of the way. Hie professional and courteous manner sets a high bar for customer service.
Our Cadillac was repaired quickly and looked as good as new when we received it. We will continue to trust Hendrick Jeff Gordon Chevrolet with any repair needs we may have in the future.
This is the second time I have completed this survey. Please STOP sending them to me. I am satisfied! Please stop txt messaging me. I am SATISFIED!
Ultimately I was satisfied but they left my car under pine trees after it was repaired and it got covered with tree sap. Austin got it washed and it appears that most of the sap is gone but it should not have been parked there to begin with.
They did a good job and I mean a very good job
Excellent customer service!
Vehicle Make : Mercedes-Benz
Great communication and great work on my sprinter van.
Everything went smoothly…. the check-in, the damage assessment, the repair completed early & pick-up. Your team is worthy of the high standards of Hendrick & USAA insurance.
Once the appointment arrived, the vehicle was repaired in a timely manner. Everyone was extremely helpful and friendly. I liked the text updates.
Rodney was great. Very professional operation. Couldn’t be happier.
Other than taking 6 weeks to get my car in for repair, the overall experience was very good.
Jason and his repair team appeared to do a great job on my ar repairs. Jason did a great job of keeping me up to date on the status of my car repairs. Jason did a great job communicated with my insurance company. Jason was able get my car into the shop for repairs and delivered to me in a timely manner. Having enterprise car rental onsite was great and seamless. Toni was very helpful, warm inviting and professional on the phone and in person. I would 100% recommend Hendrick Collision Cary to my friends and family. My experience was great.
Not only did Chad explain the existent damages but what was needed to repair. He kept me up to date with the status of repairs and my vehicle and was delivered on day of promise and cleaned. Chad made this a pleasant claims experience, Thanks
Service and Communication during the entire process was exceptional