Outstanding customer service, even when issues arise the team came together and corrected the issues on the spot. Thank you!
Mahalo to **** for explaining in detail the whole process of repairing my car. All of you at Island Fender did an awesome job with my car!! I will recommend your company to friends.
I came to Island Fender upon recommendation by my insurance company, and discovered the most professional and clean auto body repair shop I've seen. Those who helped me were very courteous and confident in their work. The final product exceeded my expectations. I highly recommend their services to anyone looking for excellent repairs.
Great customer service. 100% satisfied. Thank you.
I appreciated the early completion of the repairs; the very good workmanship; and the confidence I have in the manner of treatment I experienced with every one - Robin, ****, (the young man who helped to scuff out a streak) - everyone I met took an interest in helping me.
The circumstances of the accidents leading up to the necessary car repairs were personally and financially unsettling. That everyone at Island Fender was conscientious in advising and helping me through this trying time was truly appreciated. Mahalo. Momi Cazimero
I was particularly pleased with how quickly the job was done--less than two days, even with getting a replacement cushion required under the bumper. And I was informed about the progress of the work by phone and email every step of the way. Mahalo for a good job!
The communication was great and I was very happy with the overall service. Repairs on my car were very well done and expeditious. I would definitely recommend Island Fender to others.
Looks like new! Staff was courteous/professional. We are VERY satisfied!
Was a great experience. Completed 5 days earlier than promised.
I liked the daily update(s). I didn't have to wonder about the progress. I didn't have to call and then wait for someone to get answers. The receptionist was very professional but friendly. I felt comfortable asking questions.
Excellent service and work!. Great job.
Top rated Island Fender pays close attention to every detail. Great work. Mahalo.
Done way ahead of schedule! Thanks
The friendly and helpful staff of Island Fender completed the repair of our car on schedule. Thanks for the excellent job.
Explanation of everything going on was outstanding. The job looked wonderful & thrilled how they polished it up and cleaned. I think that's super important,even though you're only responsible for the outside. I appreciate all the respect you gave me & my car! Insurance carriers are another story... so definitely keep up the great work.
Thank you to the staff at Island Fender for an amazing job! Hope you enjoy the pastries!
Everything was great. Thank you very much.
Great job. I appreciated the telephonic and email updates frequently, added a personal touch. All the staff were professional and nice.
Get customer service from start to finish!
Excellent job. Repair looks like new. Perfect match on paint color.
The owner of Island Fender should be proud of his staff that provides outstanding service and do their job professionally. Camille and **** are excellent members of your team. I commend **** for his job knowledge and ability to work with the customer.
This place has been nothing short of amazing. From day one they have been caring, professional and timely. I am very happy and impressed with their service. 5 stars
Outstanding work as always, would not use any other place to repair my vehicle!!
Excellent service from all involved - estimator, office, body & paint personnel.
Communication keeping me informed of the work progress was great!
Everyone was so helpful and communicative throughout the process. Chaz was particularly great. Robin and Camille great at the front desk. Thanks to all. Getting lots of compliments on the car!
great staff and service writer like ****.
Second car that I had work done on and well done to the team.
Island Fender team was able to get me into the shop a little early so I would have my vehicle back in time for my family's visit from the Mainland. Courteous, friendly, and professional...a top notch group. Mahalo.
Minimum time without my car was greatly appreciated!
Completely satisfied with the results.
Such a great job! Thank you so much!
I loved that Island fender contacts the rental car company to arrange for pickup and dropoff. I also loved that I was constantly updated on my status. My car was completed beautifully. The mechanics even fixed scratches on my hood that weren't in the original order. Additionally, my car was detailed. Everyone was very nice and courteous. This place is highly professional and even gives you a guarantee for the lifetime of the car for the repairs that they do. Everyone should take their car to Island fender!
Excellent service and timely updates!
Great communication throughout the repair process. Everything was as promised. On time with excellent performance of work. I would definitely recommend Island Fender to friends and colleagues. Mahalo!
My car has overspray all over it. Need to set up appointment to have it cleaned.
Text updates were very helpful but even more so was the follow up phone calls after receiving the texts that made me feel like a happy customer. Thank you for the excellent service and clear communication.
Work appears well done. You got me a new inspection sticker and totally cleaned the car top to bottom. And the work was done 4 days. ????
Work completed within 4 day and end result looked good. Island Fender worked well with our insurer so we didn't have to outlay money from our pocket.
Island Fender is without a doubt the best body repair shop on the island and every other place I lived on the mainland. Integrity and quality that cannot be bested
Great job on the repair. The service and quality of work were very good.
Island Fender is my go to shop for body repairs. They are professionals and are very courteous. In addition, they kept me well informed through the entire process by texting or calling me with updates.
Thank you for the great job Island Fender did on my car! I greatly appreciated the friendly staff and the awesome service department that does all the repairs! My appreciation to Robin and ****! I can definitely recommend Island Fender for excellent work! Mahalo, Carol S
5 star service! You did a great job on the repair. The car was also cleaned so well it looked new. Thanks!
Very professional and easy to work with. Love the text updates!
Very happy with the friendly and corteous staff at Island Fender. It was a very stressful and intense experience but your staff put my mind at ease. I knew the moment I made my appointment my car was going to be in good hands. I'm very satisfied with the repair work on my Cadillac. My car looks great!
every employee at Island Fender was very nice and polite. I was impressed with the service. Keep up the good work!
Great service? Definitely recommend to others!
The car looks brand new. It was brand new until I got rear ended. Thanks for all your hard work.
Chaz was terrific. Good job on the paint job and i got my car back clean this time.
Fast, efficient and friendly service. Always a perfect job. Thank you every one.
The rain guard / wind deflector on the front right door wasn't reinstalled properly an flew off on the freeway on the way home yesterday. Will Call tomorrow.
Thank you for a good job and a pleasant staff.
All involved, office staff, technical support, and repair personnel were very professional, and while the process involved was time consuming, my wife and I were happy to have chosen Island Fender to complete the repairs. Great Work!
Customer service excellent at all levels,work on car excellent. Was especially pleased with the continuous updates via text message. AND work was completed on schedule as estimated!!! Thank You Island Fender!!
I liked that you kept me informed me of the status of my repairs by texting me or phone call. Island Fender has great customer. I will recommend Island Fender to my friends.
Very professional and **** Uyeda gave us exceptional service
Looks like everyone did a great job and the man that does estimates is very thorough and does a really good job explaining what needs to be done and why. If ever I need work done again I know exactly who to come to!
While the reason for visiting your shop is never good, you always make it as good of an experience as possible! Always appreciate how helpful and nice everyone is and of course the amazing work. Thank you!
High quality of knowledge and services. Appreciate your honesty and warm services, and awesome job! Thank you!
Great Job. Very pleasant experience.
You have the nicest staff, always very pleasant and helpful. Thank you for making my unpleasant crash into a very positive outcome. I hope I don't see you for a long time but if I need you I will call upon you. Blessings!
Outstanding experience. From start to finish. Friendly and clear communications done before, during, and after repairs. No surprises. The repair gents gave me the five star treatment and my Mercedes looks better than ever now. The loaner car and shuttle was also a very appreciated service. Overall I am very pleased with the outcome and I recommend Island Fender to others. The people there convey real heart and Aloha!
I am very happy with both the initial and on-going service, and the work done on the car.
Always appreciate the professional is by the staff. The text communication option was helpful. Car was ready one working day ahead of schedule. Thank you Island Fender!
Excellent! Superior service
Excellent service/job well done, also friendly, helpful, smiling staff!! ( office and tech's)...would recommend others to Island Fender...Thank You to everybody @ Island Fender
Vehicle Make : Volkswagen
On 2 occasions after picking up my car I had a hard time starting my car. It appeared that my battery was very weak and had a very hard time starting. Please advise!
Thank you Robin, Camille, **** & Chaz,
Awesome service, love the updated text, and service with a smile! You folks made everything so easy I didn't have to worry about anything. Job well done, my van looks brand new again!
Though I haven't seen the finished results, I've
always been very satisfied with work done in the
past. And I also appreciate the generosity of having my car returned to my home.
Everyone was very professional. The office staff was on top of things and the repair staff explained things well and best of all, did what they said they would do - and did it early!
**** was outstanding in every way!
Very satisfactory service!
Very pleased with the timely repair experience. Whole staff was very informative, courteous, and kept me informed on the progress of repair. I was very impressed!
**** and team were amazing... Robin and team were not. I get you're busy but be nice about it
Excellent and efficient work! Good job team!
Very happy with the service, updates and end results!
The car looked very good. Also, some of the things that we discussed were repaired which was not part of the accident. Thank you very much!
Vehicle Make : Mini Cooper
Car looks great. Appreciated the progress updates. All staff very professional.
Wonderful People and Service
Thank you so very much
I appreciate your fine work. My car looks like new! And it is soooo clean--in and out!
From start to finish initial phone calls to set-up the appointment to car drop-off to timely updates on car repare and finally to pickup of my vehicle, Island Fender was spot-on! Friendly and informative! A very professional business that I would highly recommend.
Great work, car looks great
I'm very happy with my car and the service is awesome. I will recommend to all my families and friends. Thank you.
Island Fender kept us updated the entire time. We never had to contact them to ask the status of our vehicle. In fact, it was like they knew exactly when to give us an update. We would start thinking about the car and 'boom' an email would show up with an update. Thanks Island Fender!
Friendly service, excellent communication, beautiful work. Mahalo!
Thank you for your service!
Very nice, all stuff is kindly and friendly!
Thank you so much.
The planned work was clearly explained and I appreciated the emailed status updates. The work was completed as scheduled.
I appreciate the communication during my repair and the quick processing of my car.
Reliable, good service and excellent work.
We are grateful and thankful to Island Fender for being the professional company you are! Our situation was not an easy one for you and we truly appreciate your professionalism and kindness throughout the process. Our car looks terrific and we are so very happy with the end result. Our humble thanks to all of you-Ronin, Camille, and Van...and all those who did the repair work. We will recommend you without hesitation! Our aloha
As always your service is great.Thank you!
This is the 3rd time I had work done at Island Fender. Wonderful service and very efficient, keeping me updated on status of the work! And finishing on time even though there was a delay due to an outside vendor issue. Thank you!
Very efficient and courteous. Every place appears very organized, neat, and welcoming....office, entrance, work area, and my husband said even the men's room. I'm happy with the repair job on my car. Thank you.
Everyone was very pleasant, knowledgeable and professional. The whole process was very organized and finished the job earlier than the expected date. The service was beyond expectations. Mahalo!
Very professional and was kept informed every step of the way from the office staff to the repair personnel.
Very professional. Great workmanship and service.
Customer service was outstanding! The short reminder emails were very much appreciated. Overall excellent service and quality repairs.
I appreciated the constant updates. The whole process took longer than I thought, but I was pleased with the end result.
Great job! Very satisfied. Thank you!
Customer service was GREAT, the follow-up from both the girls in the office and the auto body technicians alway provided updates. The service from the gals in the office and the auto body technicians, all went beyond the call!! The car looks brand new and I appreciate receiving a cleaned and vacuumed car!! I will certainly recommend Island Fender should someone need your service. Thank you Island Fender....Kathryn K
Thank you. Excellent service.
Aloha, Lorna ****
Excellent repair! Courteous service. And the work was finished a week earlier than I had expected. The car was also washed and waxed. And they did the safety check. A , guys!
It's not a happy event when one has to have a car repaired, especially when one sees the damage daily caused by another driver who denied responsibility, but the experience at Island Fender was a lot better than anticipated without excessive charges and done with courteous efficient service.
thanks for the updates along the way.
The end result was beautiful!
Customer service was great!
Have a wonderful new year!
I hope I don't have to get any repairs done anytime soon, but if I do, I would not hesitate to return to Island Fender. I was very pleased with the courteous and professional service that I received. Also, my car was repaired much quicker than anticipated! A big bonus! I also appreciated the seemless service with Enterprise which made the whole experience a positive one. Thank you, I would recommend you to my friends.
Perfectly performed repairs, on time, and couldn't have been a more satisfying experience. Thanks to everyone........AFScott
Friendly, professional and constant quality service from receptionist to body shop. Thank you again. I promise, no more curbs. Ron Nelson
Professional service from start to finish. The completed product looks better than new!
I highly recommend Island Fender
Vehicle Make : Volkswagen
Very happy with the service and the staff. My auto service technician was very
helpful, knowledgeable and good friendly Aloha.
Service was excellent, all work was clearly described and explained and I was kept abreast of the profess of the repair.
Great customer service and text communication.
Excellent service, friendly staff. Finished ahead of promised time.
**** is the best!!!!!!!
Timely manner to repair my car, very accommodating & helpful
Excellent communication and readily answers all questions.
Very effecient and a pleasure to work with. Thank you for a beautiful job on the car.
Island Fender is DA BEST! Great service, friendly employees which makes customer service so wonderful Thank you
Also appreciated the daily messages. Thank you
The personalized service from the administrative staff to the final fixed product was outstanding. Island Fender is an excellent company that I will always recommend. Thank you.
A nice touch would be to wash the car after you have completed your repair work.Everyone was pleasant and the work was done very well.
Great job! Thank you for the quick turnaround.
Outstanding service, very few businesses of any type have performed to that level and impressed me. The service from start to finish was amazing. Took my vehicle in early due to damage being more significant than thought making it unsafe to drive. Provided weekly updates without me calling them, and had the vehicle ready 3 days prior to estimated completion. Above all that wonderful service, the vehicle came back cleaner both inside and out than when I arrived at the shop. Would recommend them to anyone and will be back if I ever need repairs!!
Quality and quick. A job well done.
I would suggest that you ask if we want to see the repaired vehicle before asking us to approve the repair,
You did a wonderful job. I'm very pleased. I will recommend to my friends.
Keep up the great job!
You are all VERY professional ... You keep the customers informed ... I will try to compose a Yelp comment when I have some time.
Thank you sooo much for assisting me in getting my Hyundai Genesis back in service ... I LOVE my Hyundai!
I will send an email directly to Van. The service and premises were excellent.
Thank you very much for your outstanding service and the repair job well done.
**** was excellent! Kept me updated regularly via email and telephone. The only thing that didn't make it perfect was when I picked up my car, I expected everything to be perfect. What I mean by perfect is; 1. All repairs done up to Mercedes standards (this was ok) 2. Car clean inside and out (this was ok) 3. Tire pressure checked with proper amount of air pressure in each tire. Unfortunately, this was not done. As I was driving home after leaving Island Fender, the car felt very sluggish, so I pulled into a gas station and upon checking my tire psi, I was shocked to find only 25 - 29 psi in my 4 tires!! It would have been perfect if my tires had the usual 35 - 36 psi per tire. They did a good job on my repairs though!
Vehicle Make : Mini Cooper
well done all around.
Beautiful job. Very pleasant helpful people.
Amazing and dependable service. Thank you!
Friendly staff, easy and kept me in touch with status. Thanks!
Easy to work with. Excellent communication. Great job
Thank You for the good work & wotking with my schedule.
Communication was very good with daily updates
Excellent service by island fender
Outstanding customer service. Outstanding interaction from maintenance shop staff as well. Text updates are wonderful. Repairs were flawless. 10 outnof 10! Mahalo!
Thank you for keeping me in the loop throughout the repair process. It shows Island Fender's professionalism and outstanding customer service.
You guys are by far the most professional and thorough autobody repair shop I have ever had the pleasure of going to. Thank you for working with my hectic schedules and accommodating me. Keep up the great work.
The professionalism by island fender is truly remarkable. I can see why USAA has chosen you guys as a choice when dealing with the armed forces. Camille was very helpful with straightening out my deductible question with my insurance (USAA). Thank you.
I throughly enjoyed the professionalism of your team! Keep up with your great work! Thank you!
Jason Kirby is the best...he knows what he's doing and he's good at it...Island Fender is lucky to have him.
I did notice after I took the car home that the clear coat did have a little dimple in the center of the hood and the the black under coat did have a bit of black orange peel. Its not that that bad but if you are asking if i was completely satisfied i would say no.
i wanted to thank you so much for taking care of my car the work was great. My car looks like it never got into accident. I love it. I would bring my car back to you . But I hope it does happen again. I will tell people friends and family if they needed place you are the one. Island Fender. Thanks Barbara M
To Island Frnder,
Your entire staff is so professional, knowledgeable and friendly. They all appear to be a very happy team. Your company provided excellent followups and kept us up to date every step of the entire repair, that was a huge way of making us feel confident that we were in good hands of your staff. Thank you for making a stressful time into a smooth calm experience.
Mr and Mes M. Apo
The office staffs & the repair department did a such great follow up . I very much satisfied . Thank you very much!
Great job! It got done sooner than expected.
Very kind people easy to trust
Great service and workmanship very polite staff, thank you for the great job !!!
Your service certainly exceeded my expectations. I'm definitely going
to recommend you to anyone needed
your services. One suggestion though,
I received an automated e-mail from
your company indicating a longer turn
time than I was given. I almost rented
a car to allow for the additional time
when I received your call telling me the
car was finished. When I told them that
I received the email indicating it would
take 2-3 longer, I was told it was just
an automated e-mail that goes out on its
own. Just an fyi. But thanks for doing
such a great job on my car and making
the process stress free.
Vehicle Make : Volkswagen
Everyone was nice and they kept me informed.
Everyone was very professional and courteous. The work was nicely done.
The service of all employes was more than outstanding in all respects, I felt like part of the family!!!The repairs were the best!!!
Work was excellent and on time.
You guys did awesome, professional work and my Audi looks like new again.
Island Fender was informative on the status of the car. Friendly mechanics. Clean area.
Good work. Nice, clean premises. Professional employees. Kept me informed during the repair process.
Estimator **** explained the process well and was helpful.
Office workers Robin/Camille kept me well informed throughout the Repair service.
Although I didn't get his name. the one who manage the service side was very helpful in taking off and putting back on my parking sticker. He was also really nice for answering all my questions I had.
The bumper looks really nice without the scratches so I'm glad I had my bumper fixed. Thank you!!
Happy with the repair but the texting service is just a bit overdone. Simple report if there are any issues or problems are fine but unnecessary comments are not needed.
Outstanding in every respect. Friendly and professional staff and my C250 turned out wonderful. Mahalo to all
Great service and we a totally satisfied with the work that was done to My daughters BMW.
Island Fender was outstanding on all accounts. 10 out of 10. Thank you.
Great staff. Honest and upfront with all information and updates. Very professional service.
I will use Island fender for all my bodywork needs.
Very organized and efficient! Loved the text updates and the thoughtfulness in the message. Aloha! I will definitely refer people. Excellent service! Thank you!
**** and his crew are always so kind and wonderful!! Thank you for finishing it today!!
Camille and **** and the rest of the crew were extremely helpful and fantastic! Plus thank you very much for the hard work and superb quality job. The color and shine was so great I wish you sprayed the whole car. Mahalo again, **** G
Professional staff! Thank you!
Thank you for once again taking car of my car. The job you did was perfect and your staff friendly and efficient. I liked receiving the updates on the progress of the job. It was almost like having a friend in the hospital and someone calling to let you know all was well!!!
I hope I don't have to come back.
Seamless , coordinated well w/ usaa insurance& enterprise rent a car.
Liked phone calls & text messages to update me on the progress & completion of work. Setvice teo. ****, very cordial & accmodating ad were other staff.
Everyone worked as a team .
Mahalo nui loa
Great service, friendly and professional staff
Friendly and knowledgeable
I really like the fact that you keep me informed along the way. And The ladies in the office, Robin and don't know the other ladies name , were very courteous and helpful. Mahalo, Joanna W
Everyone that I came in contact with at Island Fender was very friendly and helpful during a time which could've been very stressful due to the car accident that I was in. I started recommending them to my friends and coworkers.
I think charging 50 for the "scratch card" is outrageous. It would have been a great marketing piece if it was free. I did get one but it is an irritant to pay for it.
Vehicle Make : Land Rover
I have been going to another body shop for the past 20 years and this was my second experience outside of going to Masuda Body & Paint. I really enjoyed the professional service. It took a lot longer but Island Fender is a much larger business so I understood this reason. I really appreciated the honesty and professionalism by ****. The boys accidentally dropped my bumper and it was scratched. He called me immediately to let me know and offered to take 200 off my invoice. I agreed to come by and look at the scratches. They were minor and my car, being 10 years old and fairly scratched up I truly didn't mind some small scratches. I really appreciated his transparency about the situation and how quickly he called me. I said to not bother taking the 200 off my invoice.
Overall excellent service. The car wash was amazing by the boys. They did a great job . As far as the bod work really nice work. Seems like Island Fender is not accustomed to servicing a LandRover but they did their best to get the parts they needed and figured it out to my total satisfaction.
Mahalo, Island Fender!
I appreciated the regular email updates, and the fine repair job--- well done!
Professional yet very personal. also your daily messages are very good. Thank you.
Great work! Your tech even swapped out my headlamp bulbs for me. Awesome service! !
The office staff was very professional. The repair work was done quickly and the car returned to me clean and like new.
Excellent service, was updated on a regular basis, the customer service people and technicians are all awesome! I would recommend Island fender to everyone.
Island Fender was great right from the start and they finished early.
I was pleasantly surprised that you were able to finish the job in less time than estimated...and the results are beautiful! Thank you for such a professional job and such professional staff. **** was a helpful estimator, and James carefully explained the work done. The text updates were wonderful as well. Mahalo!
Thank you for the great service experience from the first point of contact to the most recent text thanking me for the business. Everyone I spoke with at Island Fender were professional and friendly. Thanks again for taking such great care of me and my vehicle. Much Mahalo!
I would make sure all work checked before having customer drive off. Almost happened but eagle eye guy caught it.