Just one thing and this is not regarding service But I forgot to get my handicapped sticker out of the rental car. I called and left a message since Axelrod was already closed. Hopefully they will call me tomorrow. Everything else regarding the service was wonderful
Excellent service, polite and efficient employees. Toyota looks great!
Thanks for fast, courteous and competent service, both the body shop and the front desk! My car looks great!
Professional, friendly. Completed job on time and I'm. Pleased with the quality of work
The staff at you location are awesome. Guy took care of me explained everything. I appreciated the text to keep me update along with the humor in the one. I would definitely refer people to you business. Nothing but professional. Thank you
Jaime was very accommodating, knowledgable and friendly. I am very satisfied with my repair!
I just want to say THANKS to everyone at Axelrod. The customer service is excellent and I'm satisfied with the results of my vehicle. I will definitely recommend your company to friends and family. ????????
Friendly...excellent communication...quality repair!
We are completely satisfied wlth the work that was done and I would recommend you to other people job well done ty again
Very please beginning with first scheduled appointment. Always kept abreast with text messages on the status of your vehicle. I would recommend Axlerod Collision to anyone looking for professional work.
Great job great staff Guy was completely on the money first class
Even though I did not give any advance notice that I would be stopping by the collision center after I dropped my car off at the main Axelrod Service Department, Kyle in the collision shop took the time to answer my questions and re-assure me about the rust repair that they would complete on my car. I am only disappointed in GM because my Buick began rusting after only 5 years (it kinda' reminds me of the "rust buckets" back in the 70's!) However, I do appreciate that GM assisted me with paying for the rust repair(s. Also, Service Manager Mr. Rusty Gold was incredibly helpful, and Service Consultant Dorothy Kusek always treats me like family. Obviously I have choices in terms of where I can get my vehicle serviced, but I always come back to Axelrod because of folks like Rusty, Dorothy, and Kyle. GREAT JOB!
Great customer service, my car looks great.
I could not ask for more. Axelrod Collison industry leader. Keep up the good work
Great job on getting my car back in excellent shape. Rick was wonderful! Very happy with my experience!
Great job. Rick was great!
I was worried with the paint color being "sunburst yellow", but they did a great job it looks factory! And less than a week. What more could be expected?
Always like new work. Thank you for your special attention
Wonderful customer service and great job
Vehicle Make : Volkswagen
Work looks great. "Guy" handled the claim and was so helpful and pleasant. He kept me updated on the work, progress and status every day. Thank you Guy and the whole team. I'm very very pleased.
Smooth process and clear communication. Repair seems good.
Jerry and I were so excited when his car was done 5 days earlier than expected. Great Job.
Thank You. Jerry and Kathy DEomachowski
Very friendly ,professional and I loved that I was kept updated. The car is gorgeous , you could never tell where it was damaged. Very pleased.
thank you soo much. I appreciate the work you did on my car and the professional services
You never want to have to take your car to the body shop but at least I know I can trust axelrod. They do amazing work and keep me informed every step of the way.
My car looks great! Rick and everyone else I dealt with was very friendly and I was kept updated the whole time. I appreciate that they made sure everything was right before they gave it back. I thought it was nice that Rick gave my dad and I a shirt when I picked up my car.
Thank you for the professional manner in which you repaired my car. It was done expeditious and expertly.
Good customer service and excellent repair service.
Was fast and easy, very convenient. Good quality service.
Everyone was so nice to work with...the up dates that I received made me feel like they cared and wanted to keep me informed...My SUV turned out great...it looked brand new...thanks for everything
Workmanship was excellent, staff was welcoming. Couldn't be any happier with my repairs. The whole experience was the way it should be. I recommend them for anyone needing auto repairs.
Everyone friendly and efficient
They are very professional and courteous. Great experience.
Excelent service love the emails keepinge up to date thank you
We were kept well informed through the entire process and that was much appreciated.
Work performed was excellent. Quicker than expected, professional job, and fantastic result.
I was very happy with your service thank you
They were friendly, courteous, understanding, very helpful and efficient. They have a great way of handling the procedure from start to finish and that was greatly appreciated....Yes I would recommend Axelrod to everyone. Thanks for making a bad experience good
Rick and the team did an outstanding job: very professional, extremely courteous, and exceptional workmanship. Thank you.
You guys did a great job on my car and was finished with my car and the time frame you gave me, great job. Keep up the good work
Guy was awesome! Thank you for the work and how quickly you all repaired my car. I will be returning for future body problems on any car I own.
Repair complete quicker than anticipated and we are very satisfied with the f work and those that helped us
The drivers side mirror on the door ?? What is it? Why cant i put objects in focus ? Is it a real replacement mirror or some sort of sticker ?
I had the confidence in the outcome from the
start and the result exceeded my expectations.
It was prompt ... Management were courteous .. Car was done meticulously and done right.and made me feel special for the time spent there.
Vehicle Make : Volkswagen
After bringing my car in earlier in the year after a fender bender I was very impressed with the level of service I received from start to finish! I was so impressed that after another accident that was a lot worse, I brought it back. I just picked up car today & my car looks brand new! I would recommend Axelrod to anyone I know!
As with anything that goes wrong, you wish that it could be fixed with a snap of the finger. My Subaru had extensive damage and you made sure that when I got my Suby back, it looked exactly the way it did when I first picked it up from the dealer. This included some custom accessories and you worked with me to make sure these custom parts were installed just as they were when I purchased my Suby. I appreciate the care and commitment to restore my Suby the way it was, as if nothing had ever happened. That means more than I could possibly put into words but I'm clearly thankful for your efforts and dedication. I know you'll understand when I say that I hope I'll never need your services again, but your the ones I'll go to should I ever need such any repairs again. Thank you
Used Axeler0d before and will use them if needed
very nice and clean paint,excellent job
Vehicle Make : Mitsubishi
I would recommend Axelrod for anyone needing repairs. The man who helped me was so caring, understanding, and helpful. I had constant updates on my vehicle and the repair job was just like my car was brand new.
They did a great job on my car , it looks like nothing ever happened. They kept me updated with my car . I can tell you my car was really damage my door had to be replace with some other things and looks great like if nothing happened. They paint looks darker but it looks better then before???? I would go to them again which I hope I never have to again. No one would want to have there car go thru repairs but they did excellent job and they was really professional and nice people to communicate.
we were told by the insurance company that er eould get new keys and the door lock that was punched in would be replaced. Neither of there were done. Also when picking up the van, my husbands key he had no longer worked in the van.
We have been so satisfied with Axelrod in the past that we insisted on going there even though it was not an "authorized" repair shop by the at fault party's insurance company. We will continue to do our business with Axelrod, hopefully not often though.
Friendly and very reliable. Completed the work on time and done nicely.
The repairs werent fixed properly an then the repairman got an attitude with my bf when he asked why it was repaired right.
Vehicle Make : Volkswagen
Fantastic job!! We really appreciate all the hard work Axelrod did for us!! Thank you again!
THE AXELROD PEOPLE WERE OUTSTANDING AND DID A GREAT JOB ON MY CAR.I WOULD HIGHLY RECOMMEND THEM TO EVERYONE.
Axelrod rocks the house! Rick Kinzel was very accommodating , Mandy at the desk was very kind and I don't know the mechanics namewho did the work on my car but he did a marvelous job, in the future- any work done on my vehicles I won't go anywhere else. I will recommend Axelrod collision to all of my friends and family.
You Have a great staff there and hopefully you will let them know how happy I am with the repairs as well as how I was treated. Thank you Patricia Z
Great experience! Was kept up to date with text alerts. Repair was completed on time as was mentioned to me before work began. Definitely exceeded my expectations
Such super people serving me. Amanda and Guy are an awesome asset to Axelrod. They are keepers.
Job was done quick and good Thank you
Fantastic customer service!
Always sincere and very thoughtful. Twice I have taken my cars there and have always been told each step as it is being processed ....always will recommend Axelrod Collision and Rick at the Brook park location in Parma Ohio is awesome.
Greatly exceeded my expectations. .. Chuck and the team did a great job. Thank You
Your team did a wonderful job in fixing my daughters car it looks like new. I appreciate receiving the text up dates as to the progress. I will highly recommended your team to everyone I know. Thank you!
They were professional and courteous. They made me feel like I was a priority at all times. Thank you for a job well done!!
Good price,fast and excellent thanks again
Very pleased. Yes, l would do business with AxelRod collision again if need. Keep up the good work!
Excellent service! We were very pleased!
I thought staff was timely and professional. I would recommend Axelrod Collision to friends and family for any repairs.
Will be calling today as the steering wheel alignment is not quite right yet. The steering wheel is now listing slightly to the right. Noticed while driving the car yesterday evening after picking it up.
Thanks for getting the job done so quickly and professionally.
My car looked new again and your staff was VERY nice, Guy was very attentive to my needs, thanks again I will recommend you to other people
Guy went well above and beyond to help me through the process... I'm also very happy with the quality work that I received. ... also it was a very fast process..
Great quick service. Thank you, would recommend
Axelrod communicated with me every step of the way. The work was not only superb, but I got my car back 1 week sooner than promised.
I'm very satisfied with the outcome of my car repair!
Vehicle Make : Volkswagen
You guys always do a great job!
It was wonderful to view my vehicles repairs while in the shop. Staff very friendly and it was good to have updates via text and email regarding the entire process.
Guy was great! Made a bad situation more bearable! Thanks
Having a problem with a constant "dinging" as I drive. This was not happening before the repairs.
Axelrod did an AMAZING job. From the minute I walked into the door and got an estimate, throughout the time repairs were being done, to when I picked up my car- everything was over the top and I couldn't be happier. Thank you Axelrod. Keep up the great work.
I was very satisfied with the assistance and professionalism I received, and especially with the end result. Jamie went above and beyond what I felt he had to by making even the surrounding area on the passenger side of my van look like new. I love my van again!! I appreciated how Amanda was persistent when it came to making sure I got a rental asap. Also, Her smile when I first walked in the door and her continued customer service did not go unnoticed. Thank you everyone!
Great Service. Kept us updated on the status of our vehicles the whole time. Completed the job before the expected date we were given, and are very pleased with the results!
Car was returned to me poorly detailed and on E. Otherwise, excellent job with repairs and customer service! Time to repair was before expected, though it took awhile to complete repairs.
I am disappointed that the paint color is not a better match. It is slightly different and noticeable to me.
Very pleased with the job on my car thanks
Thsnks for getting the job done time.
Great job!you always do a really good job.Thank-you . we recommend you to all our friends
I had some concerns about the original repairs, but Guy and his team held the car an extta day and made it right. Very satisfied.
Everything has been perfect so far.
Great service! Rick did an exceptional job with the process and the work looks great. Will definitely be back and will refer friends. Well done.
Thank you for making a difficult life experience so smooth and easy.
Axelrod service is outstanding
Rick is simply the best! I am so grateful to know that Axelrod takes excellent care of its customers from beginning to end. I without hesitation highly recommend Rick and Axelrod Collision. The communication was superior!!! The work was outstanding! Thanks again!! Keep up the good work and high standards!!!
watched repair throughout work being done
Was not happy at all. Very much disappointed. Wasn't happy that they took the time to do this work and when I tried to take it back to get it taken care of right and proper they said that that wasn't their responsibility even though they did the work very very unsatisfied and disappointed.
I was completely satisfied from my first phone call to Axelrod to the pick up of my vehicle. I was updated along the repair process and also a phone when vehicle repair was nearing completion. The staff very courteous and answered all questions . The service man, Guy did a wonderful job explaining everything to me from beginning to end. I could not have had better service!
You really did a superb job on my new Lexus. Thank you for doing it in a short time. Merry Christmas to you all. Thanks Guy
My technician Rick was wonderful. He kept me informed about the repairs of my car. Kudos to Rick .
Very professional and courteous
You guys did an amazing job and work very fast and very friendly...
Rick was excellent thru the entire process. I appreciated all the updates and the entire organizational process.
Wonderful experience, constants nylon kept up to date with the progress and if there was an issue about anything I got a call . Thank you to Rick Kinzel and all the staff at Axelrod.
Rick Kinzel was great to work with. I appreciated the daily updates via e-mail w/photo's. Car was delivered earlier than projected. Chuck in the office was very nice as well. Good team.
Want to thank Rick Kinzel for all the help and support he gave us in getting our car repaired. Rick is very professional and cares about his customers and goes the extra mile for them. Also want to thank Al for all the work he did on my Saturn Vue. We thought it was a goner but Al made it look brand new.
I would recommend Axelrod to all that could use their service. The highest marks possible. Thank you.
Great customer care experience. Any repair work I need in the future will be with you guys. Thank you, you've made me a long term customer.
Staff was nice and friendly. Car looked great! No complaints
Great experience from start to finish
The updating txt are the best! And the car looks great! Thank you!
Any questions I had were answered. Bodywork is excellent. Paint match is as close as I expected. Finish is perfect.
The work looks great I'm just not happy about the air bag light it was never on until my car got hit. They are saying they can't fix it because they are non impact codes. I was told the insurance company wouldn't approve it. The fact it was not on until it got hit tells me it getting hit caused it. I believe it should of been fixed. But the car looks great and I'm happy with everything but the air bag light.
Guy Martin was very helpful...professional...friendly. Work on my vehicle looks good!
Really happy with the work and communication. Great job!
We worked with Guy and we can't say enough about him. Professional, friendly helpful, kept us up to date. Can't ask for more than that! Great job.
Thanks for taking care of the redo so fast.
Excellent followup and repair of the problem
Auto was detailed the day before and was dusty inside when repairs were finished by the overall was great.
Great job and courteous staff. My car was also way cleaner than when I dropped it off which is always nice
Accident was terrible but the positive results from dealing with Axelrod Collision was great. Everyone was pleasant and very helpful.
Loved the email updates....great service!! , would definitely recommend Axelrod to others and if I needed to have it done again --- your place is #1!!!
I really like the text updates and followup phone calls (when necessary). Excellent customer service from everyone at the shop!!
And my car looks great too!
I appreciate the communication especially the text msg updates.
Axelrod did an outstanding job. The people were great, they were ahead of schedule and the work is beautiful. We are very happy.
Target date was on point! I was a bit concerned about the paint matching up with my 2015 Subaru, but the results were fabulous. It looks brand new and super clean. Thanks Axelrod!
Loved the text updates! Thank you for picking me up to get my car--an additional courtesy. Everyone was was pleasant and helpful. My repairs look fabulous! When I'm wearing my new T-shirt and people ask about it, I'll tell them all this. Thank you so very much.
Everyone was very helpful
I love all your text message and the pictures that I received step by step. My car received better treatment than me when I was in a hospital. Thank you so much. I'll highly recommend recommend you to family and friends.
Perfect repair job, loved the text message updates - thank you, thank you, thank you!
Rick has a very calming demeanor! I was really shook up by the accident and our first encounter started with him asking me...is everyone ok? That relaxed me and helped me be more teusting of him.
Nice professional people and a great job on car
The head mechanic or supervisor treated me as if I hit someone's car even told you gotta stop hitting stuff even I was the one hit and all I asked was for my bumper to be raised back where it belongs he starts telling me he can't because of paint my journey needed no paint really what does paint have to do with raising my bumper back in place telling that's the best they can do I'm thinkingt to myself this lady hit me her insurance sent me here and your gonna best you can me when there was never anything wrong with my vehicle just took my car and left cause I can see where it was heading told the people I don't want nothing no money,nothing just fix my bumper Rick was very considerate that guy was rude and not understanding,sincerely Isaiah and Danielle hicks
They treat you like family thanks
I'm happy but when I came to pick up the car the bsm.was on and not repaired
Had to leave the car so they can fixed it correctly
The car is still in your shop
Vehicle Make : Mini Cooper
I am satisfied with results on my mini repairs. I especially want to thank Rick for the updates and keeping me informed.
Claim adjuster was great! Staff was friendly! Work was completed ahead of schedule!
Appreciate the communication during the process and the service provided. Thanks
Everything looked great like nothing ever happened. Car was clean inside and out. I was kept up to date on the whole process. Couldn't have been happier with my experience.
Axlerod more than exceeded my expectations. Top notch from beginning to end. I will highly recommend to anyone needing work done. Thank you!
Great job; great customer service!
Rick and everyone that I dealt with were extremely courteous and professional. The car looked a ride like new! Thank you.
Mr. Rick was very helpful
this was my third time using Axelrod Collision and every one has been well done. Thanks for your help.
Fantastic work as usual. This is my 6th experience and all were top notch.
Friendly and professional.
Loved how I was kept informed each day of the progress of the repair. Everyone was so helpful!
Thanks for keeping me informed and for a job well done. I drove the car only once after getting it back, but it seems to be in great shape.
Job well done. Just what I expected from your team.
Excellent job. Very satisfied.
I was concerned about the repair and the matching of the paint since it was a 2001 and the rest of the car could use a new paint job, but the paint was perfect and the repair was fast and very well done.
Very satisfied with the completion of my car an and work put into it, Also very satisfied with the service provided by John Werner.
Outstanding service !!!!! Loved the text updates and personal contact. Very satisfied with the repair on our vehicle . Attaboy to the Axelrod folks !!!!
Excellent job on my car... Looks perfect! Thank you very much
Communication was fantastic. I really enjoyed the texts
the edges of the rear bumper arent smooth. Its not a big deal since there are other body issues on my vehicle that werent part of this repair but i had expected better. It almost looks like the replacement bumper wasnt finished/sanded properly before being painted.
I had a great experience! I worked with John and he was very accommodating and put my mind at ease through the whole process of my car repair!hopefully I'm not unfortunate to have another accident but if I did I would definitely come back to John at axlerod! Thanks again!
Very professional and extremely accommodating. Would most definitely recommend your company to others.
The team at Axelrod Collision took great care of my car from drop-off to vehicle pick-up. I was able to monitor the entire process via updated photos in my email box. My car looks like the day I purchased it a little over a month ago. Thank you for all the expertise and care it shows. Roberta M
You guys were quick and very professional. Thank you for doing a great job
Thank You for working so hard to make my car beautiful again.I appreciate all the hard work!!!
I am so happy with the work that was done on my car. She looks good as new inside and out! Thanks so much!
Good quality of work and people friendly environment.
We both would like to thank the entire staff at Axelrod for your help getting our car back to looking new
Great personable service from Jamie. Fast too!
The text updates made it fun and real. Great communication. Oh yea, fabulous repair workmanship as well!!!!!
Everyone at Axelrod was exceptionally courteous and helpful. They went above and beyond in fixing my car so much so that they fixed my drivers door so I could now open it!! And waged my car outside. I will highly recommend them to anyone I know that needs work done!!
Thank you for the wonderful service.
The regular e-mails update were appreciated. The repairs done were graet.
John was very nice to me he very active with my calls he text me every updates which made me happy I love how he treated me so nice and respect
John was awesome!! The updates were great. Will definately be referring you all. Thak you.
All your team members did a great job from when I first stopped in to start the process untill my pick-up.
Great job keep up the good work !
Thanks Jim Swartz 2006 Chevy Impala
You made this experience as non complicated as possible. Thank you so much.
My repair was done very quickly which I really appreciated!
everyone was very courteous and polite. .i would definitely recommend Axelrod to any of my friends or family. As I said everybody was courteous but John was exceptional
Fast service & quality work.
The car was fixed on time with no hassle what so ever. I was well informed with the repairs done to my car with daily texts and phone calls.
Minimal eye contact from staff. Reluctantly answered questions. Seemed contrary. Office smelled heavily of cigarette smoke.
The job appeared to have been done correctly. I'm not a mechanic, so I can't give a definitive opinion on that. I really appreciated that they cleaned the car inside and out. I know it was dirty when I dropped it off.
My e break still barely works due to crash buuuuut thats life.
I loved how fast they were able to repair my car!
Great work, was very pleased with all the updates great commutation n 10 star rating on the job n compilation of my vechile
I am very satisfied with the repairs on my Infiniti.
Special thanks to John Werner for answering all of my questions and keeping me apprised of the progress of the repair.