Quality work, prompt service, excellent customer service...would recommend the business to all of my family and friends!
Did not get detailing as promised and had to call back about hood which I requested on turn in. Was told it was going to be500 and it was 571. Was supposed to be called on Monday April 24. Still no call
The staff was very helpful. Chuck went above and beyond to make sure.we were kept up to date on what was happening with the repai, in addition I received text messages keeping me updated. I was extremely satisfied with the repairs done on my car. I will recommend emerald coast collision to anyone needing car repairs.
My second time needing car repairs. I am thrilled to have Emerald Coast Collision available to take such great care of me and my RAV4! Thanks much.
Thank you all so much!!! And thank you for cleaning my dashboard (from my fur child's hair) and our floors. Very excellent service!
Will use every time!!! Great service.
Everyone was very helpful and thank you guys for making my car look so good!
Vehicle Make : Volkswagen
Appreciate all the service and being taken care of at Emerald Coast. Did receive some scratches on my car roof. I believe from the detailing I had done. I will be bringing it by the show.
Gary was amazing and kept me updated throughout the repairs. Every employee I came in contact with was amazing
Outstsnding service with a smile ????
Chuck was so nice and helpful throughout the whole process. I really appreciate his honesty and commitment to getting my car repaired. Thank you so much Enerald Coast Collision and I will definitely be recommending your business to people in the future!
Chuck is fantastic his kindness and honesty made my experience with ECCR just amazing. He worked with me listened to my concerns and addressed every one of them. He called me with updates and even gave me the unpleasant news himself he didn't sugar coat anything and never once treated me like I was incompetent..even though I know very little about cars. I pray I never have another accident but if I do Chuck will be my first call and I will always highly recommend him and ECCR to everyone. Thank you Chuck from the bottom of my heart you were a true blessing in a time of crisis I'll never be able to tell you how much meeting/working with you means to me.
Thanks for a job well done fixing the car to look like it should. Had an older vehicle and I appreciate the attention to detail to match it to the age of the vehicle!
Absolutely beautiful job inside and out! You are truly professionals and i appreciate you.
All of our contacts were pleasant. Enjoyed being kept updated on the progress. Car looks great. Job well done.
Everything went smoothly. The vehicle repairs look great and were completed one day earlier than I was told. All ECC staff is friendly and professional.
They were very understanding of my situation that I had only one vehicle and it took 6 months to finally get it into the shop to get repaired. When I finally did get it in they worked very quickly to get it done 2 days prior to the scheduled completion date! Also having my vehicle cleaned inside and out was a great plus!
Gary was awesome! On a scale of one to ten he was a twelve!
Amazing customer service and results. I would recommend 100% to anyone that needs their help.
Mr.Eric was more then helpful from start to finish. He made sure that I was happy with my repairs and everything was to my satisfaction, I would rate my experience 10 out 10 amazing !!!
Excellent work and professionalism! I would recommend them to anyone!!
My Agent, Chuck, was one of the best in this industry. Second time, selecting Emerald Coast Collision for my repairs.
Gary was very professional and took good care of me. 10/10. The text notifications were also very appreciated.
Vehicle Make : Mitsubishi
They completed the job in a timely manner,also used great communication on the ongoing repairs, and had the car very cleanup upon pick up.
Good job. Paint matched perfectly.
Went the extra mile to fix quickly and competently.
Great experience. Thanks to the professionalism of Gary and Allen.
The service I received was exceptional from the first phone call all the way through to the final inspection of the vehicle and explanation of the bill. I especially appreciate Gary for walking me through the entire process without a single hitch.
I like all attention in your office, also I like that you include for clean the car. Thank you for everything and for excellent job.
Vehicle Make : Mitsubishi
Very thorough and efficient. Very knowledgeable rep that did everything...made the whole process very easy for me. My car was also fixed ahead of schedule and quality of the work was fantastic.
Mustang looks good. Kept us informed as to the status of the repair and availability. Thanks for a great job!
My gary did a great job! One hell of a guy very pleased in the work he put in for me
Vehicle Make : Mini Cooper
Excellent service and perfect restoration.
Everything from the estimate to picking up my car after completion went smoothly. Repair looks perfect. Thanks for everything!
Great job! Highly recommend!
Very happy!!! I got my vehicle back a day earlier than expected and it looked great. Thank you guys and especially Chuck. I would highly recommend Emerald Coast Collision. Thanks again Chuck and staff.
Very professional and kept customer informed on the progress of their vehicle. Definitely an A service.
when I went to pick-up my car, it had paint run and part not painted!!! Gary jumped in and got defects corrected. Thanks! Gary
Very pleased with customer service, quality of work on my car, and the total time. Chuck was great to work with.
Gary was great. No complaints here.
Finished ahead of schedule like it never happened. Thanks for cleaning the inside too! I also love the text messages.
Great service!!!! Car is looking great!
Thanks a bunches!
Vehicle Make : Land Rover
Wonderful service as usual !!!! Thank you :)
Quality work and great customer service
Superb work and a great place to take your car and know that they will get the job done right. Thanks to Gary for his support.
Thanks! Very friendly crew
Always professional and courteous. Great job on
Putting my Jeep back together.
Some concerns on the work that was completed. Will be contacting the office next week.
Great work in a timely manner. Very professional and I'd recommend their work to my friends
Awesome people to work with. Gary is amazing! I'm
Sorry my Ins company was a pain in the arse.
Excellent work. I will always choose Emerald Coast .
Great service from start to finish.
Broken tail light and paint over spray that I have to go back for. Additionally, it took ****.5 weeks longer than estimate time.
Great job i just. Dont. Like. Because. When. I go do rent center rent the car i need. Pay for tha. So. I lost almost 200. Because. I clean houses. So. I dont. Work today i lost. Money. I think you guys. Supost pay. For tha. But. My car. Is like. New. I love thankyou adriana. Oliveira
Great service! I would recommend to anyone who needs collision repair!
Mr. Chuck kept me informed on my vehicle status throughout the process of the body work. The vehicle looked like new once the work was done. Very satisfied with the experience.
Car is great. Car was fixed very quick and looks good.
Vehicle Make : Mitsubishi
My service repairman (I think his name is Chuck.) was outstanding. He kept me up to date on repairs and slso took time out of his personal weekend time to meet me so I could drop off vehicle after hours. The repair work looks great and your guys even cleaned my car!! I'm happy to see such pride from a company to get a job and exceed in pleasing the customer!!
Chuck was very accommodating and explained everything along the way and I would definitely use this collision repair again
Excellent repair job, however, customer service was not the best, not in the sense that the people were rude or mean, but there was too many mistakes and miscommunications, the person handling my claim at the store, while nice, was disorganized and as a result I was forced on more than one occasion to wait for long periods of time or told to 'come back tomorrow.'
E mail notification progress is not not in sync w actual real life progress.
Thank you for taking such good care of my chevrolet. Your attention to details made feel like I had a Masserati. Awesome company
Excellent work! Many thanks.
Vehicle Make : Volkswagen
So far very pleased. However, just got the back.
Very quick work, very professional and very helpful! Keep up the good work you all!
Gary and team did a beautiful job on my wife's TRAX! She's very happy with the results!
Gary was very professional and friendly during the whole process.
Chucck and staff were friendly, professional, and helpful. They took time and explained things that I had questions or concerns about. They are very knowledgeable. The vehicle work looks very nice.
The folks at emerald coast are most pleasant. All scheduling went flawlessly. Car looks great.
George was very helpful. I enjoyed working with him. He made the experience stress free.
The Emerald Coast Collision repair team was very friendly and great at communicating the repair status to us.
The Ford service team sent some wrong parts, which slowed down the repair, but the Emerald Coast team updated me daily. I appreciated that a lot.
Excellent repair work;Can't even notice! Thank you all I wasn't even expecting my entire car was clean and shiny. Excellent team work and I will let anybody that needs auto body work to visit Emerald Coast Collision !! It was even done before I expected. Very happy customer ????????
You are well organized shop & plan the flow of the many different auto models that undergo repairs. You kept us informed regarding the many repair steps needed to return our auto to it's repaired condition. Thanks for doing such a good job.
I want to thank Chuck Roland for his outstanding service. He is to be commended for being a personable, professional employee.
Chuck did a great job I need my car quicker than the expected date to be done and be made it happen. Extremely satisfied with the service done as well!!
Professional and timely with repairs.
Eric was very helpful. My car would have been done on time, had it not been for my lousey insurance company. But Eric was able to let me rent the Elantra for the extra time that my car would be in the shop. Would definitely recommend this Shop to a friend.
Chuck has been a trusted service provider in this field for the past 20+ years. I trust him to provide top quality work. Thanks for working this job into your busy schedule.
Gary was very attentive and continually kept me updated. The overall service was excellent and I would highly recommend Emerald Coast Collision to anyone.
Thank you Mr Chuck for a excellent job with my car and keeping me informed with all the details.I'm very satisfied with everything..thanks again..
Accidents in life can really burden ones happiness. The treatment, care and professional is displayed personally by Emeral Coast Collision personnel has not only brought back my happiness but my trust in repair companies that will last a lifetime. This company should be the example for all service related companies. I am so glad to have them by my side, especially the care displayed by Chuck.
Everything was handled very professionally and my car looked like new. Thanks Emerald Coast Collision!
Great job and nice service
A wonderful experience from beginning to end! Loved the cute wording of the updates via text! I liked being in the loop of the whole process. I was pleasantly surprised to see the excellent detailing of my vehicle when I arrived to pick it up. Clearly Emerald Coast Collision is a well oiled machine on all aspects!!! Will definitely recommend you guys, and if need be, use you in the future!
Car was ready on time and the quality of work was exceptional. At pickup our appraiser even helped with a previous scratch and made it almost invisible.
Excellent job on the paint and repairs. My vehicle looks better than before.
I enjoyed the status update texts. Also I didn't plan on having my car back before the weekend but it was finished on Friday! Thanks Emerald Coast Collision Repair!
Did an excellent job on my son's car.
Chuck was very friendly and helpful. The office is so clean. You guys are so quick and efficient! The van looks great, and thank you so much for clean the inside and outside of the car; you didn't have to do that! Thank you for making this a painless and wonderful experience!
Well done. Thank you for your expertise and professionalism.
Judge better when repairs will be done. 5 days is a difference and cost to people in rentals.
Chuck Rowland was exceptionally helpful in the transaction....a true and courteous professional.
Staff was very friendly and helpful. I've had two repairs and neither were finished on time, but the text/email notifications were very helpful.
The vehicle was improperly repaired. The front bumper had holes to large for the side marker lights so the shop decided just to use a chunk of double sided tape around the sides of the markers and not even make me aware of it. Now I have to wait another week for them to attempt to fix their mistake.
My appraiser Chuck was great, very informative and kept me updated during the process. Thank you!
Gary was amazing to work with. He was very professional and understood my concerns with my mother's car. He kept me informed through the process. Excellent customer service from him. If you have a customer service award, I nominate Gary! Sincerely, Dalicia Hunter
Great staff, excellent repair work, timely fashion!
Great, professional work.
The staff was wonderful at clearing up my questions and clearing up the mistakes I made regarding my claim. Very professional and competent. The text service was a nice addition.
My truck is looking great. Gary and in fact all the people were a pleasure to deal with.
I will be completely satisfied when my tire monitoring light reset by ECC. Chuck provided outstanding customer service and my car looks great. As soon as this small issue is resolved, I will be 100 percent satisfied!
Completed ahead of schedule.
It was fixed. But initially a piece was not tight and would have caused a rattle. Owner personally made adjustments to tighten the part.
Everyone has been so helpful throughout this entire process! Special thanks to Chuck for keeping me informed every step of the way!
Job was completed 2 days early, beautiful work and very friendly staff. Text message updates were helpful
Excellent service! Friendly staff and excellent quality of work
Thank you. Lisa Portele
From appraisal to scheduling repair to the actual repair and detailing a completely professional operation. Will bring any future work to Emerald Coast and totally recommend to anyone.
Thank you for your attention to detail ensuring the job was as good as new.
Excellent service and quality - one of a kind in this area - these guys really work!
Excellent service, quick on top of everything that needs to be done; job completed before expected date and estimated time looks as if nothing ever even happened great customer service as well answer any questions you may have and keeps you updated on your vehicle at all times
Done a day early and updated frequently on status of my vehicle. Will definitely use for future business!
Vehicle Make : Volkswagen
Gary exceeded my expectations in the entire process! It was much appreciated
Car was returned to us in like "It never really happened" condition. Liked your car wash & cleanup service - returned the car **** and span and smelling great. Great job!
Thank you for a job well done.
My special thanks to Mr. Chuck who sent me all the updates during the repair, i had no worries and felt that my vehicle was in good hands.
I will definitely recommend your company to my friends.
Again,thank you very much
Nothing but professionalism from everyone. Great service. Thanks
Chuck is the man. Appreciate the staffs professional service!
Excellent customer service
Your team went above and beyond. I really appreciate everything. My car looks great and gives me that excitement to drive again. Thank you.
Wonderful team. Highest quality of work. Chuck was great to work with Ina personal level. I will highly recommend to all of my friends.
Great professional service!
I just wish the service provided by Gary and the team at Emerald Coast Collision was matched by USAA. Our car was restored to better than new condition and delivered one day early. USAA knows what it means to serve USAA. Emerald Coast Collision knows what it means to serve its customers. Three of our families' vehicles have been repaired by Emerald Coast Collision in the last few years. Our satisfaction with their work on all of our vehicles has earned our loyalty and highest recommendation. Thanks so much to the Emerald Coast Collision team.
Good job. Good cooperation. And expedient repair
Everyone was very helpful and kind. I enjoyed getting the updates via text. Fortunately my car was ready a day early. Chuck was especially helpful and my car looks great. And thanks also for washing the car and even getting pine sap off.
Gary always kept me informed and explained everything to me in terms I was able to understand. He was always available for my queries, and ensured if he happened to be out of the office, who's wlse I should ask for. Eric was equally available and totally professional. The office morale, organization, and efficiency was notable. Aside from performing excellent repairs on my vehicle, it was more than obvious to me that Emerald Coast Collision has more than just 'good' leadership/management... it is Great!
Looks good. Appreciate the wash. I will recommend your shop to family and friends.
Everyone was very polite, and my car looks great. The only thing I am not happy with, is how long it took. I was without my car for 45 days with two working adults and two kids.
I was very impressed by the employee's helpfulness and professionalism. I would definitely recommend this center to anyone who needs vehicle repairs.
This was the best experience my wife and I have ever had with a repair shop. Everything from the personnel, courtesy, skilled mechanics, materials, workmanship, accuracy, knowledge, and scheduling!!! Thanks for a job well done! **** and Carolyn Christensen
The entire experience to me was a pleasant one. This is the first time I had to use my insurance for this purpose and I wasn't sure what to expect but the folks from Emerald Coast Collision made it easy. I will definitely recommend to friends and family who need repairs done.
I was without my car 4 days longer than I was told. You forgot to repair the back bumper even tho you gave me an email with the estimate.
Thanks to Chuck and Tom I'm now back on the road everything's great
Awesome experience. Gary was great and the car looks great too. 5 stars for sure.
Job well done. My car looks better than great. Thanks
Excellent customer service, repairs were completed at time promised, business hours were convenient!
First class service. Everything went as planned. Excellent work !
Very dissatisfied with the employees. In fact when I left an honest review on Google I was flat out threatened by an employee who didn't like it to remove it or risk having the owner use his "connection with colonels and generals on base to make me regret it"
Great work but the communication was a bit bad.
I love it. My car looks amazing. Thank you so much.
Thanks for a great job on an older truck.
I'm happy with the repairs that were done to my vehicle and even appreciate the cleaning it was given afterwards. I do have one issue that I will be calling about at my first opportunity. I noticed upon driving it to work in the rain that there is something creating a cloudy film across my windshield that wasn't an issue before my accident (there had been rain this day) that makes seeing the road difficult with lights around. I stopped along my way at a gas station to see if it would come off with those window cleaners they have outside... no luck. I am very concerned about this.
Chuck was amazing, had my car looking brand new, and called me with updates and answered my questions. Definitely will tell others about the great service.
Car was done a day early. Car looked great inside and out! Was very happy to see it freshly detailed as well. Excellent work! Thanks! This is the shop I recommend to anyone looking for a body shop.
The only place I intend to take my vehicles if I have the need. Courteous,professional and they are experts in their field. I have recommended them to a few of my co-workers and the echo my comments. Thanks to Chuck and his team, my Silverado was repaired expediently and flawlessly. Also, the detailer who did my truck was awesome.
Gary was fantastic to work with. Kept me updated with phone calls and texts
The service was great and they made the process very easy
Thank you for the awesome customer service.
You're the best. Truck was perfect and you went the extra mile by washing and vacuuming it. Who does that? Thanks
My car looks fantastic and drives great. The job was completed a week early. I appreciated the regular updates. I would recommend your services to any and all. Thank you.
Awesome job! Car was fixed quickly, employees were very polite. I love the text alerts. Annnnd you cleaned my car out for me! Thank you x10000.
Very friendly and timely. Would recommend to anyone
Thank you! It was fast work and I never missed a beat in my everyday activities
Chuck was very nice and helpful! He did great keeping me informed and getting work done, even earlier than expected! Helped my needs tremendously! Thank You!!
My car looks brand new. Thanks so much
Gary explained everything in detail as to how the repair process would be handeled. I received daily text messages with the status of my repair, and my vehicle was finished on time, as promised.
Everyone was very professional and helpful! I would definitely recommend it!
It was fine. A little unrealistic about the time it took to get things done. Which wasn't a huge deal. Just a bit annoying after repeatedly occring. Having said that the quality of the shop work itself is very good. I will use this company again. Hopefully won't need to;)
Eric was very helpful and all the office staff had great customer service. I will refer anyone needing their services.
Customer service at ECC was fantastic from beginning to end! My vehicle was repaired a day early and everything turned out amazing. In fact, the folks at ECC even removed two scratches that weren't even a part of my accident claim.....returning my vehicle to like new condition!
Gary was fantastic and kept me up to date on repairs with my car. My car looks amazing! Almost brand new!
Chuck was wonderful and kept in communication with me
The workers were very polite and patient with me and worked within my schedule
This the third repair you've accomplished for me in the last 7 years, but this one leaves me dismayed with the lack of attention to detail. I'm very dissatisfied.
Have your folks who do the work for evaluating of vehicles. Give them the personality to be a person who can do more than talk about car damage. Give them character.
When I inspected my car, it was obvious that the bumper was not a fit with big gap between light and bumper. The manager explained the parts which are aftermarket should fit, but not always. He is ordering a new one, but that means coming back. This should have been caught with preliminary inspection by company. Also car was dirty inside and out. Past experience with a body shop the car was spotless and looked new again.
Service was excellent! Agent handling my case was professional and (most importantly) very friendly the entire process. She made this a great experience!
Courteous, Informative Estimator. Pleased with the outcome of the work done.
Great work by A great team.
Excellent service & care from start to finish. I couldn't have asked for a better experience!
Thank you for your service. I really liked the text updates.
Gary, my adjuster was superb!
Vehicle Make : Volkswagen
My adjuster, Gary, was friendly and professional. Very helpful! I had a couple of minor issues after I picked up my vehicle and the technician Jason fixed everything in an expeditious manner. Jason was also very friendly! Great experience with Emerald Coast Collision! Thank you for everything.
Your team was extremely helpful and friendly!
It was a very pleasant experience dealing with each and every one of them!
I've had my car fixed there three times and I would never think of taking anywhere else. They are friendly and thoroughly professional. I love the details they do for you.
I did not feel that I was dealing with a professional organization.
Eric did an outstanding job taking care of my car and keeping me posted on proceedings. Your repair/paint
crew made my car look better then new. Thank you all
for a most satisfactory experience. You are the BEST .Alicia J Hollis
Thanks Emerald Coast Collison Team! Mr.Gary was very professional and he went over everything that was done to my car detail for detail. Thanks caring enough because all I do is drive the car and he pointed out every Lil detail for me.
I appreciate your letting me know if progress and the results are such that I cannot tell that my car was ever damaged. Thank you so much.
Finished my car before the 10 days. Besides the minor problem with waiving my deposit I'm a happy customer. Will recommend to friends and family.
Great service and friendly folks.
Professional and courteous staff. Kept me informed about our vehicle's repair status with text msg and phone calls. Thank you for a job well done