Car looks Great!!! Wayne did a very good job of communicating with me as the repairs proceeded including the delay incured due to hidden damage.
I was impressed with the job as a whole looked brand new when I was going to get in my car. I also got timely updates and was done a day sooner than I was originally told which is good. thanks, David
Kyle and team kept me very informed of the vehicles progress
My experience was fantastic. Not a single problem. Everything was taken care of the way I wanted it too.my truck looks fantastic, Midway collision did a great job. I want to send a huge thank you to my claim handler, Kyle trautman for doing amazing work.
Vehicle Make : Volkswagen
I was very easy to have my car repaired.
everyone i dealt with from the girls in the office to the adjuster were polite
and made sure i was kept in the loop on progress via e-mail or voice mail
the body shop people did a very good job on the repair and overall your
employees did a fantastic job.
When I picked up my car yes the damages were completely fixed however, the fuel that was in my car when they picked up my car initially was NOT where it was and was not replaced either. Not ok whatsoever especially when I was the victim within a car accident.
Great repair. Friendly staff.
We were kept update on how the repairs were progressing and the finished job was excellent.
Thanks for getting the car back to its previous state.
Mike was very helpful in communication and moving forward on the project car looks great. Steve washelpful on the finishing few things, and the rest of the crew for the work, Thank you.
Our customer representative, Wayne Beasley was very knowledgeable and competent in assessing the damage to our BMW. He was very assured and forthright as well as very personable in dealing with us, which my wife and I appreciated. His estimate was reasonable, accurate and he kept us informed about the progress of the repair. When we got the vehicle back repairs were very professionally done - we couldn't detect the repairs! We're very happy with the work that was done and how we were treated at Midway. We would definitely recommend them to friends and family.
Took a very long time to complete the work 12-8 to 01-20, felt my car was put to the side for lack of better words with the impression from your staff I did not have money to pay for the repair. I was asked multiple times to bring an insurance money the day of pick up and then I payed with my card. Their was 75% communication and was given 2-3 estimates on completion. It was a minor accident and was told many times it was a big job. Bumper two taillight sand qtr panel. Not going back and don't want to be contacted either.
Great communication letting me know where we were at in the process.
Your staff made a potentially difficult time for us so much easier. The folks were welcoming and comforting, and always kept in touch. We feared we would go weeks/months without a status update, however Mike made certain to touch base with us twice a week. Excellent customer service... and job was completed much sooner than we anticipated.
The updates were timely and thorough. That kept me rnformed never wondering what was going on.
First i like to give Wayne Beasley credit for the outstanding job by keeping me inform on the progress of my vehicle and the confidence he has in his team. With this type of leadership Midway will always be number 1 in the valley for there great effort and constance service to the people. Great job, and thank you. SGT. COX.
Did a great job and ina good time, was very well impressed with the constant updates on the vehicle. Kyle was friendly and everything you'd hope for in some one in his position. Overall very pleased with the whole experience
Everything Bianca does is first rate. Always a great experience.
Midway has done a great job both the times that I have had unforeseen damages to my vehicles. I have always asked my insurance company USAA for Midway Collision Center for repairs. They do an extraordinary job on my vehicles. Thank you
Great job, my truck looks good as new again. Thanks.
Bianca did an exceptional job handling my repairs. She was professional, competent and very helpful. The over all experience was great.
You guys communicated with me on every step my car was going through, I always felt well informed.
Bianca was so helpful and made my experience wonderful
Repair came out great, was kept informed of progress the whole time.
My adjusyer Wayne was extremely professional and always keep informed on the status of my vehicle.. I appreciate what he did and representing Midway Collision
When I got my truck back everything that was in it was in trash bags in the back seat when I went through it I found that my garage door opener was missing and the window shade was missing but I am very satisfied with the repair work they did an excellent job on the repair work this is the second time I have had repair work done there and I would recommend midway collision to anyone who needs there vehicle repaired Mike was very professional And call me each week to let me know how the progress was going and was very pleasant to work with I totally appreciate all that you have done for me thank you very much
Great work by your professional personal. Every one from the front office to the techs did and
outstanding job in getting my car fixed and back to me in a very reasonable time. Thanks, again.
I am very satisfied with the work that was performed. Bianca did a thorough job with the assessment and kept me updated throughout the process.
Zack was my technician and the repair work is flawless. Kudos to both of them.
I was impressed that work was completed ahead of the schedule
And was done perfectly. Staff very pleasant and helpful
I am very pleased with my experience. Keep up the good work
thanks to Kyle for taking care of my truck. excellent communication and very thorough!
Wayne was very helpful throughout my entire experience with the midway collision center.
Wayne did an amazing job. A true professional. He called and kept us updated the entire time. We are very happy with the service. We will make sure to recommend anyone else that needs collision or car service help.
Kyle was very prompt and informative. He was kind and took the time to explain our concerns. We even got our vehicle back a day early, which was truly appreciated. We will continue to refer our family and friends to Midway Collision. Thank you for yet another great experience.
great job work well done.
I experienced some great customer service. Everyone was very thoughtful and helpful through the whole process. Thanks to a job well done...
Awesome thanks for the good work
Great service and a wonderful staff.
Everyone at Midway was professional and very friendly to work with. Communication was excellent as were the results of my vehicle repair. Thank you all for doing an excellent job.
I think your team did an excellent job, as a customer I have nothing to complain about. Keep up the great work I'll be returning here for all my mechanical work.
I want to thank you for keeping me up to date on my veichal. Excellent customer service!
I was kept in the loop throughout the entire process, and every point of contact was very pleasant and professional. Would recommend your service to others without hesitation.
Work was excellent but not perfect.
There are a couple of areas where debris was under the paint.
Also, the spot where the damage was deeper was not brought up to the surface level of the paint.
Employees were all great knew i would get quality workmanship and i did. 9 just because i never give out a 10
I was very happy with the fact that Midway understood my insurance coverage and replaced the damaged parts with factory Subaru parts.
zach did an awesome job. the insurance company we dealt with was awful and delayed and didn't want to pay the typical amount. midway brought down their prices to be able to take care of the service for me and quickly. vehicle is now returned and well. thank you.
ZACH, did a good job keeping me informed about the progress of my car. You guys did a good job on it thank you I will recommend you
Best experience I have ever!!! All points of customer service was spot on!!!
I was updated daily on how my car was coming along. I was originally quoted a week for repairs and it was done in 3 days. Absolutely happy with the service!
Thank you to everyone. Especially Larry Davis. You knocked it out of the park! Very satisfied with the entire process. Thanks again.
Just keep up the Good Work.
I want to thank Larry and his team for the excellent customer service that I received. Unfortunately in today's world, a lot of companies do not put their focus on the customer service. This is crucial in every business. My car was done beautifully and in the time that I was told. I would recommend to to anyone that needs your services.
Thank you so much!
you guys/girls are the best
Fantastic job and Bianca High is amazing and really gave me great customer service.
Mike Dillman kept me updated brought it the process and did an excellent job setting expectations.
I had a pleasant experience. No problem. Thanks again!!
Quick, friendly, sweet and talkative all of the staff
I posted my thoughts on Facebook. Basically thank you to E and the ladies who staff the phones and the people who worked on the car making it so wonderful when we got it bad (except the broken mirror on the visor maybe?). Thank you also to the person who handled the insurance people and also to T for delivering the car with a smile.
I feel Larry went above and beyond in helping me.
the car looks like new. I was amazed that I can not see where to damage was. I loved receiving emails letting me know where was car was on the repair process. Larry Davis and Steve Davis are excellent
All staff that I came in contact with were courteous, knowledgable
And all seemed quite interested in creating a positive customer experience.
I have not purchased a new vehicle at Mudway , but based on my
experience there with the collision repair
I will certainly visit when we buy our next car.
THANK YOU SO MUCH !
Gary and Sandy Graziani
Vehicle Make : Volkswagen
I really appreciated the call updates.
All my questions were answered promptly & all my calls were returned in a quick manner.
I was also offered a loaner vehicle which helped out a great amount when I had to return the rental that my insurance covered.
Everyone that I encountered were polite, and very considerate.
My vehicle is in really good shape, and the outcome was more than I expected.
I'm more than satisfied with everything Midway Collision has done.
Was doing your longer survey when I lost the connection. Car looks great! Loved the text updates. Car was ready four days, counting a weekend, early. Picked it up and drove home. The next day I heard a fluttering non-metallic sound that went on for a bit but had stopped by the time I was going to head to Midway. Since that day I SOMETIMES hear a noise like a loose screw rattling around. That noise seems to be in the passenger compartment and is of such short duration that I can't locate it. Car drives well. If the rattle persists I'll call and go back to Midway.
Good, complete, and quick
Mike always kept me informed. All the staff at the front desk, were personable, friendly and attentive. Thanks for a great experience.
told me the status of my truck. the repair was well.
I have only driven the truck home and have not gone far enough to see if everything is as good as it looks, but I believe it will be great. All the time I received updates and the job seems well done.
After the accident happened, I was very pleased that USAA was towing my car to Midway Collision. My previous auto, a GMC Envoy, had the frame replaced there after an accident & I was very happy with the service & repair. Thank-you to 'E' & the repair & paint people. Deb Davis
Customer service on point by acknowledging the customer and is taking care of. Updates on text message and email reply were prompt great job Mike!
The service was great! My car looks beautiful. Thank you for detailing it for me. I definitely would use your service again.
Mike was very pleasant to talk to. The front office staff were also very pleasant and helpful.
They were very delivered the truck early and everything was completed on time. I was very satisfied.
midway collision has the best team of people working for them and I would not think of bringing my vehicle to any one but them
Very pleased with the curtesy and friendliness.
Super happy to have my car back 5 days earlier
then original estimated time. My car looks perfect
again!!! Thank you! I give a 10 point rating!!!
I just wanna say thank you so much rusty for the amazing job you did with my car. You also did it in less time then what was estimated. You guys have the best business ever i will tell everyone how great you guys are. Thanks again
Rusty was very helpful and answered all queries immediately which was great.
Rusty kept me well informed of my repairs and completed the repairs sooner than expected. thank you Rusty!
Rusty was fantastic, great service adviser. Will recommend
Outstanding job first class service will recommend everyone I know that may need this kind of service. Larry and his team from the ladies up front to the estimators are all excellent and the body work was flawless. THANKS
This is the second time that I've had work done on my car at Midway collision. I have been VERY pleased both times. I will never go anywhere else and I tell anyone who asks, about your service. E and his crew were excellent. My car is perfect.
Your advisor walked me through the process step by step and went out of his way to make this a comfortable and seamless process. The repairs were done in a timely manner and I am more than satisfied with the quality of work!
No worry experience O would recommend the shop to all my friends. The work was completed timely and workmanship was great
Thanks for the job done right
Bianca and Monica were the best. customer service at it's. finest'
They made it stress free from start to finish and Mike Dillman was great. I would recommend everyone to Midway Collision Center
From day one, they were right on top of everything. Notified me everyday what was going on with my truck. Did an excellent job, and finished a week sooner that originally promised. Mike was a fantastic agent. Thinking about buying newer truck and looking at Midway a lot closer. Have always been a Ford person.
awesome staff, especially Eligio Espinoza....
Rusty and the crew at Midway did a phenomenal job in a short period of time.
Your customer service is the best! Kept me informed every step of the way! Wouldn't choice any other collision center. Thank you so much
What an awesome experience
Thank you for keeping me informed on the status of my repair. Very professional
4000 in repairs and couldn't kick in a hubcap?
Mike was wonderful. Kept me informed all along the way.
I have issues with the repair and would be bringing in the vehicle over the week end to get the issues fixed...
The repair was done on time as I was told
all went well, thanks for the good work
The quality of the work done on my vehicle was excellent and the service was great, as well! I had driven my new car for only 2 days when it was hit and damaged on the driver's door. When I got my car back from your shop it looked brand new again! Thank you!
Rusty made sure everything was taken care of. From the rental to my truck being done . Thank you.
Car is still incomplete. Need to bring car back to Collision Center to have Rusty finish paint that wasn't completed, paint removed off painted emblem. I can't reach my service adviser Steve B. to make an appointment to have him look at remaining issues (convertible top leaking, car shaking at 2k rpms and shifter making loud pop when shifting into park) which was already addressed but "mechanics couldn't find issue". I was just in a car accident and would like to avoid 2 trips to the dealership. I would like to change service advisers to Sam. Please have him call me to look at my car. ****-****-xxxx Chelsea K
The entire experience was wonderful. Rusty went out of his way to make sure I was able to obtain a rental car, he provided good updates throughout the process, he personally changed my tire for me, and he was able to accommodate my schedule when I unexpectedly went into labor and was unable to pick up my car when it was completed. Hopefully I never need a collision center again, but if I ever do I will definitely use Midway.
Vehicle Make : Land Rover
I have never had a car accident to where I was fully informed with the progress of my vehicle. I was very upset with the entire day of the accident until I went and met with Rusty, I felt completely comfortable. He kept me informed daily of the progress of my vehicle and my car was completed on the day as promised. I have already told Co-workers about my experience that they are asked where and who do we speak with in case they ever encounter an accident as I had. I am 100% completely satisfied with the expertise service that I received from Rusty.
Everything was great. Particularly rusty - he was very helpful!!
Great job. Cant even tell i had any body work done
Everything went perfect. Rusty was also very nice. Thank you for washing my car ;)
Russ was awesome. As a matter of fact the best service advisor we have ever dealt with. Please let him know he's doing a great job Also the work was good quality too.
Rusty was thorough, informative and very helpful! He even set me up with the rental while I was at work so it was ready right when I got off.
They did a great job and truck done earlier then said they would