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Real Reviews from VERIFIED CUSTOMERS
Kelly D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The lady at the front desk was so amazing and helpful and I appreciated her She is a true example of excellent. Customer service, Kimberly F is a breath of fresh air as well. Professional and Let me know what was going on. Her attitude is positive and She is a true asset to your company. This is service king at 281 Thousand Oaks area. These two ladies made the experience Wonderful and I will let others know.
11/15/2019
Dieu N. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car was in good hands and it looks great
11/15/2019
Patricia W. VERIFIED CUSTOMER
Vehicle Make : Toyota
First rate service--hats off to Tyler **** for explaining everything carefully, keeping me informed. Professional, courteous--outstanding!
11/14/2019
Lynn J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for repairing my car. Everything was done professionally from beginning to end. Tyler was great to work with.
11/14/2019
Luis L. VERIFIED CUSTOMER
Vehicle Make : GMC
Kimberly was great as always very through with her explanation and constantly keep me inform during the process
11/13/2019
Anastasia L. VERIFIED CUSTOMER
Vehicle Make : BMW
Tyler was very communicative and got the job done fast. My car looks great
11/13/2019
Robert B. VERIFIED CUSTOMER
Vehicle Make : Honda
Your closest shop did not have an opening until 11/19. the shop who did the work was an additional 20 miles away. SK told me work would take 3 -5 days. It took 8. SK indicated that the delay was due to Honda.
11/13/2019
Jim C. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Cover in trunk reinstalled incorrectly and stripped one bolt hole. Excess paint aerial. Car appears wiped down with dirty rag. Will now need to return for repair/ corrections Monday
11/10/2019
Terrence U. VERIFIED CUSTOMER
Vehicle Make : Ford
Just like nothing ever happened
11/10/2019
John B. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
My service advisor Kimberly was fantastic: very communicative, responsive and returned the car earlier than expected.
11/9/2019
Dana K. VERIFIED CUSTOMER
Vehicle Make : Tesla
I liked the updates every couple of days. So far the car looks great!
11/9/2019
Kenna R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. Pablo was great to work with answered all my questions and explained everything
11/9/2019
Phong N. VERIFIED CUSTOMER
Vehicle Make : Toyota
When you fix my car it's not the same as the original one, and when you're done fixing it, there's no cleaning inside and there's still fingerprints. I think you should clean up before returning the car to the guests. Thanks for fixing the car.
11/8/2019
Justin A. VERIFIED CUSTOMER
Vehicle Make : Ford
Tyler made the experience very easy and kept me up to date on the status of the repairs. He helped me coordinate some dent repair that was outside of the accident which was very helpful. Please recognize Tyler for his great work.
11/8/2019
Donald P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service King did a great job!
11/7/2019
George T. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I’m good
11/6/2019
Aloysia K. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you
11/6/2019
Aloysia K. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you
11/6/2019
Glen P. VERIFIED CUSTOMER
Vehicle Make : Toyota
My 2nd time with SK. Totally pleased.
11/6/2019
Steve A. VERIFIED CUSTOMER
Vehicle Make : Tesla
I will be returning the vehicle for warranty repairs. This is the second collision repair with Service King. In each case, new damage was incurred by service king during their repair. Quality of workmanship and care of the vehicle during repair is substandard. I was informed that additional time was required in order to repair paint damage incurred as a result of incorrect installation of the charging port door. Review of the repair inside the charge port opening shows poor/unfinished paint work that I feel I could have looked more professional with a can of spray paint from home depot. Just recently, a plastic trim piece from inside the truck has come dislodged and will not stay in place. there appears to be missing retaining clips for carpet trim in the truck. Service King claims to have a "quality inspection" as part of it's final steps in delivery. If this is the case, it speaks volumes to culture of quality workmanship at this center & company.
11/5/2019