Erica & Mike (Travelors Concierge) provided exemplary customer service. Very pleasant & professional. They made my experience there great. I had my doubts initially after dealing with Kimberly (handling the USAA claim) who was not only rude, but she even put words in my mouth when I asked her legitimate questions. If it wasn't for the 2seperate claims with 2different insurances, I wouldn't have hang around, would have taken my business elsewhere. But glad I did as Erica & Mike took their time to address my concerns & were pleasant the entire time. Even Henry, the technician was very pleasant.
7/10/2013
Shawn M. VERIFIED CUSTOMER
Vehicle Make : Ford
Oscar did a great job. Great service and communication. Thank you.
7/10/2013
Juan H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service!
7/6/2013
William B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The work took a little long and I noticed a spot that I'm sure I asked to have fixes that was not. I'd like to bring the car in tomorrow. On the plus side the work that was done looks great and Erika was very professional.
7/4/2013
Michael P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Erica was great. She kept me informed all through the process.
7/2/2013
Deana G. VERIFIED CUSTOMER
Vehicle Make : Toyota
They had the best customer service and my car was done so quick and I think it looks great Will be recommending other people to y'all
7/2/2013
Lemar L. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Find fine work people
5/1/2013
Cynthia T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was really great. Margie was my rep and she constantly kept me in the know by sending me update emails on my car and calling me with updates and any questions. She did such a great job. My car looked perfect too!