Rene is an outstanding example of excellent customer service. Ford is fortunate to have him on your team.
9/6/2020
Jesus G. VERIFIED CUSTOMER
Vehicle Make : Ford
Exelent job done.
8/1/2020
Patrick B. VERIFIED CUSTOMER
Vehicle Make : Ford
Very helpful
7/22/2020
Richard Medina. VERIFIED CUSTOMER
Vehicle Make : Ford
Rene did a great job thanks Planet Ford!
7/16/2020
Nelly M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My estimator Jose Chavez went above and beyond got the car repaired ahead of time and a great quality finish. Would definitely recommend
5/26/2020
Christa H. VERIFIED CUSTOMER
Vehicle Make : Ford
I never had one person reach out to me during the repair on my car. I had to call and get updates on my own. My car took two months to repair and 7 visits to planet for collision. I still have to go back to have some things replaced. At one point the person who was overseeing the repairs on my vehicle was fired and so my car sat while it was sent to someone else to get the repairs completed. I still have swirls and scratches in my new paint. My rear wheel still makes a scraping noise, my fender liner is not attached to a plastic part that is missing underneath my car. The rear bumper is missing the connection for the inner fender. Overall this has been one of the worst experiences I have ever had. There is no attention to detail when these cars are repaired. I will say that once my was repairs were picked up by Dustin he has tried very hard to resolve my issue without getting paid for this via commission.
4/27/2020
WENDY H. VERIFIED CUSTOMER
Vehicle Make : FORD
dropped car off on Dec 21... received it back on Dec 31 hour and half later than "estimated" for a minimal damage. when I called and checked on it person was rude..if I wanted car detailed I would not receive it back until Jan 2..and they charged the insurance for doing it. radio station changed..no reason for it all seats moved steering wheel moved..again only had bumper repair..when bringing my car back for me to pick up...driver sped through parking lot..was it repaired yes entire experience very disappointed
1/1/2020
GARY R. VERIFIED CUSTOMER
Vehicle Make : FORD
The repairs look great. It took way too long. I would say **** to **** ****/2 weeks too long.
12/31/2019
DELORES W. VERIFIED CUSTOMER
Vehicle Make : FORD
Work was done in a timely manner and Rene was very helpful in any way that he could help make my situation better. Great Job Rene!!
12/28/2019
Jose R. VERIFIED CUSTOMER
Vehicle Make : KIA
They did an amazing job repairing my car. It came out looking brand new again!! Very good at keeping me updated and went above and beyond my expectations!! (:
12/21/2019
Joan R. VERIFIED CUSTOMER
Vehicle Make : FORD
From the start to the finish, Rene was helpful and always available. He was knowledgable, pleasant, precise, time conscience, and detailed.
Thank you!!
12/21/2019
MARIA C. VERIFIED CUSTOMER
Vehicle Make : HONDA
Great customer service that's why we keep coming back. Keep up the good job!!!
12/14/2019
Brian H. VERIFIED CUSTOMER
Vehicle Make : FORD
Like that my truck was cleaned and detailed when I picked up. Great service would recommend
12/11/2019
KENT C. VERIFIED CUSTOMER
Vehicle Make : FORD
The body work looks great. My only concern was it wasn’t completely clean when I picked it up. Good work overall.
12/10/2019
Augustine B. VERIFIED CUSTOMER
Vehicle Make : FORD
Everyone kept me informed through out the process. Everyone went out of their way to make sure every question was answered. The customer service was above and beyond. Service managers made sure I had everything needed to ease my stress on the vehicle repair. Thank you Planet Ford!
12/7/2019
TERRY M. VERIFIED CUSTOMER
Vehicle Make : FORD
Everybody was extremely helpful and worked very hard to make my repairs seamless. Especially Dustin, he worked hard to fit me in and get my repairs done timely
12/7/2019
sophia p. VERIFIED CUSTOMER
Vehicle Make : FORD
Thankyou, everything looks good!! I'm happy to have my car back and you did an Awesome job!!
11/28/2019
LINDA H. VERIFIED CUSTOMER
Vehicle Make : LINCOLN
Jose Chavez and the rest of you all did an OUTSTANDING job on my car! They really went all out to get me on the road to join my family for Thanksgiving. Bless them all!