Start to finish, Dustin kept me informed about the progress on the repairs and when we could expect the car to be done. Communication is the key and Dustin did a great job.
7/3/2019
**** c. VERIFIED CUSTOMER
Vehicle Make : FORD
Customer service at this dealership is lacking. I went to pick up my truck after the 5th time being there for the same problem and they pulled my truck around for me. I waited for someone to give me paperwork but they never came back to me. So I got in my truck and no one stopped me. I had to pull out paperwork from the repair shop that was left in my truck and take it inside to give someone.they Then I got back in my truck and left. No one questioned me if it was my truck or if I had any questions about the repair.
Very poor Service!
7/3/2019
LISA H. VERIFIED CUSTOMER
Vehicle Make : FORD
Dustin was fabulous and returned my vehicle in time and just like new!
6/28/2019
David W. VERIFIED CUSTOMER
Vehicle Make : FORD
Rene was very helpful
6/27/2019
ANDRE L. VERIFIED CUSTOMER
Vehicle Make : FORD
I'm big on customer service...I cant imagine my repair being handled better than the service I recd from Rene. From the initial walk around to the final inspection Rene kept me in the loop. And the repair was done as if it never happened.
6/25/2019
DELIA V. VERIFIED CUSTOMER
Vehicle Make : FORD
The back of the car where it was painted is a different black from the original car in the front. We waited 3 weeks for this which we were told it would take **** week. We took the vehicle in on June 3 got it today and wrong paint. ??
6/22/2019
MERCEDES -. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great service from all your employees. Renee explained everything to do with the process and was very thoughtful. Would recommend services at this location.
6/21/2019
EDWARD H. VERIFIED CUSTOMER
Vehicle Make : FORD
Very professional, competent and fair. Needs a pay raise...
6/13/2019
DANIEL S. VERIFIED CUSTOMER
Vehicle Make : FORD
Came to collision center for a tailgate replacement.
Staff was courteous and helpful.
Special shout out to Dustin Misenhimer for his help and
Patients.
Hopefully I won’t need collision repairs in the future,but at least I know my dealership has my back.
Thanks to all.
6/12/2019
jose b. VERIFIED CUSTOMER
Vehicle Make : FORD
Truck has a lot of things still wrong with it. Door not painted correctly. Paint lines in the body. No clear coat on the bottom of the rear panel. Over spray on front panel from painting back door. Chip paint on gas cover door. Paint lines in rear fender well. Poorly painted panel inside door. I feel like the job was rushed. When I called about bringing my truck back up there to get the problems fixed and that I will need a loaner vehicle I was told it was my responsibility. I feel that I should be provided with a vehicle so they can fix what they didn’t the first go around.
6/11/2019
MIGUEL C. VERIFIED CUSTOMER
Vehicle Make : HONDA
Wonderful repair facility with friendly staff!
6/11/2019
missy m. VERIFIED CUSTOMER
Vehicle Make : FORD
Great customer service, very easy to work with! Look forward to doing future business here :)
6/11/2019
DAVIDSON D. VERIFIED CUSTOMER
Vehicle Make : FORD
my date of pickup kept getting delayed and it was frustrating. i was told **** to **** and a half weeks and ended up getting it after 2 weeks. i understand one delay but i got delayed twice and almost a third time
6/9/2019
ROBERT H. VERIFIED CUSTOMER
Vehicle Make : FORD
Great job and Rene was very helpful
6/7/2019
LORAINE S. VERIFIED CUSTOMER
Vehicle Make : FORD
Was very pleased with Rene and the repairs.
6/5/2019
Ignacio C. VERIFIED CUSTOMER
Vehicle Make : Ford
Rene, kept us informed from start to finish, great job!
3/2/2019
James G. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you Jose and team!
3/1/2019
James R. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job. Jose was very professional in keeping me updated on
The progress of the repairs to my vehicle.
Thank you
James R