CARSTAR Jordan Road Collision

Great

I liked the professionalism and overall experience. The online access and emails are top shelf. Thank You!

Everybody was professional and kind. I was kept update on the status of the repairs of my Jeep.

I didn't like having to pay more because it was not covered by insurance.

Satisfied. Thank you

My Honda is beautiful again,would never know anything had happened to it. I really appreciated the updates I got about my car.

Great communication and customer service! Competent, friendly staff!

My experience with Car Star has been excellent. Leah and Hyatt have kept us informed of the process step-by-step. This branch of Car Star is managed by Kelly and she has an excellent team! I have been using this location of Car Star for approximately 15 years. I brought my sons 2016 Silverado over there from the highlands in Denver because of the service I get there. Then we brought our 2014 Silverado and just receive that back. I also brought over my son's girlfriend's car a brand new little Subaru sport to be repaired after a hit-and-run… And we now have another appointment for the 2016 Silverado… To drive from 33rd in Tennessee in Denver to Arapaho and Jordan tells you how committed we are !!! Couldn't be happier ????

A wonderful experience with very attentive and caring personnel! Was impressed and pleased when I found my van was cleaned inside and out! Thank You, Jill B

Good Service and pleasant staff

Everyone I had the privilege of meeting and talking to was amazing. Everyone was very friendly and professional. I felt very comfortable the moment I walked in and that is the reason I went with your company. You have a great company and I cannot stop smiling because of your fast turnaround and awesome service. I will definitely recommend your company to my friends and family.

Awesome staff!!! Thank you thank you!!!!!

I am satisfied with the work that was done as well as the communication regarding car repair status. But I was annoyed that when I picked up my car all of my belongings that were originally in my trunk were tossed into the back seat. I had originally asked if it were necessary for me to clear it out and was told no. Had I known I would have removed the belongings rather than have them thrown into the back seat. And I would have at least appreciated it if they put it back. Also when I picked it up the car REEKED of paint. I've had extensive repair work done previously and I've never experienced that odor before. When Leah took me out to my car she began explaining the repairs that were done on my car, however was pointing to my rental car...there seemed to be some miscommunication as to certain things within the shop. Worked mostly with Todd, who was fantastic. Very communicative and clear.

Very good communications, I always knew what was going on and the staff seemed to care about our experience.

Honestly this would be like a 9/10 stars. I stopped receiving updates and it toke almost a month for everything to be resolved. I may have stopped receiving updates but the minute I left after I picked up the car I was quick to reiceve an update and a survey saying the car was picked up.

I did not receive a call to let me know that my car needed extra work and that the body shop needed to extend estimated completion date. I had to call to find out.

So I just want to start with the repair and after repair "detail" was absolute garbage and definitely not what expected even though Carstar is the "McDonald's" of auto body shops, that's beside the point. So when I came to pick up my car the walk around was nothing more than them telling me "there's your car" and "oh we didn't put on the scion trunk overlay but it's in the backseat you can install it". But when I stepped in the car I was greeted by a cheap dealership smell of 5 minute detailer. They must have had 3 minutes before giving me the car to lather and wipe as fast as they can this cheap McGuire's leather cleaned anywhere they could even on my steering wheel and radio for that fact. (Which by the way I'm in the detailing business and know that chemical guys or Armor all can do better than that ****) anyways after the grueling drive home with the aroma of 5 minute detailer I get home and inspect the car as others would do and I see that a tech left a matco trim removal tool in m8y trunk where is shuts. Also they paint and blending they did was to there point where I see the ending of the "blend" and I see they left a large blemish on the quarter panel. I'm not at all satisfied and this is a complete utter **** fail at Auto body repair and I expect the car to be professionally detailed and for the blemish and paint to be re-done with a brand new bumper not the old one as I can tell they re-used by the markings I write on the inside before repairs started. This is a huge let down and I want to just mention that although the repairs were a fail the customer service and the people handing all the claims and communication were nice.

Your staff is awesome!!! Thanks, so much in all you did to get my car back to it's beautiful self. Your People are so friendly and helpful. I will recommend anyone that needs your services to Jordan Carstar.

The update link provided to me didn't work and the repair took 2 weeks longer than estimated.

If I can't say anything nice I will not say nothing at all!!!