CARSTAR Jordan Road Collision

Excellent customer service

We were assured that JCS could get work completed on our car prior to our daughter leaving for college with the vehicle. We gave the timeline, yet a week before her departure, we hadn't been contacted although our part that we paid for was in. I called and explained the situation and was again assured that once the piece was painted, it would take less than an hour to install. Finally we were contacted to have it installed. The earliest we could get in was the day before the car was being driven off to college. Again, we were told an hour. I dropped off the car at 8am and was to be called when it was completed. I quickly received a call that the piece had been scratched and they needed to fix. This ended up taking an additional 7 hours. We had other appts for the car that day - new tires - since the next day was departure for college. I am convinced the piece had not been painted prior to our arrival, so JCS was not ready for the hour long appt to install. This was a huge inconvenience for us. Despite numerous face to face explanations, phone calls, etc. with our time frame, it didn't see like anyone there kept track or cared. We were unable to keep our afternoon tire installation appt and will have to replace during a school break. Very unfortunate.

We are very satisfied with your service.

Paint is not blended, one PDR dent was missed, touch up paint on molding, run in the clear coat on the hood, over spray on the front and side window.

I really like the way I was kept informed during the whole process. Everyone was very professional and nice thanks

You had my car for 30 days when you initially said 10. Simply not acceptable! It cost me hundreds of dollars in car rental costs and incredible stress juggling car use for my family. You promised completion multiple times only to push back the date based on a variety of excuses. If you were so busy and short handed you should have not taken my car when you did. It was drivable and I would have gladly waited for the repairs to begin when you had the capacity to complete the job timely. Your representative Leah was very rude when I expressed my concerns and frustrations during the process. A little bit of courtesy during this fiasco would have gone a long way in easing my frustration level. Other than that, I have no complaints about the work. But this has been such a poor experience that I will never use your shop again and will not recommend it to others.

The paint job was excellent! However, I cancelled my clients appointments on Sunday and spent 5 hrs cleaning the inside of the car. There was black dust from the sanding EVERYWHERE; every surface, vertical/horizontal, had dust on it. Every nook and cranny had dust in it. I threw away the seat covers and cushions. If I had been forewarned I would have covered all surfaces. It was truly overwhelming! Is that your normal procedure?

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Great customer service and was well informed by email of every aspect of the repairs. Never a worry or concern. Great job everyone! Brian S

I appreciate your contact with me during the repair process of my vehicle. It was reassuring knowing that work was progressing. Your staff is professional, courteous and friendly. Thank you so much for doing such good work getting my vehicle repaired!

Excellent service and quality in all aspects, great job!!

Great staff- took really good care of me!! Highly recommend this team to anyone- thanks

We didn't pick up the car. The Sunroof is leaking and has excesive noise like a window is down.

The repairs were fantastic and you all finished the repairs very quickly. Well done! The only thing I noticed was some grease smudges on the roof lining. Beyond that I was stoked how well the repair went and how quickly it was completed. I will bring my car back for any future repairs!

The seat repar is not right. I can't drive this truck with the seat how it is. I have contacted farmers insurance to discuss with them. I plan on calling car star in morning

The repair of my vehicle went great! The front desk women were incredibly helpful and friendly. I was kept informed on the status of my vehicle. No complaints about the repair or how I was treated. However, it seems that there was an animal...dog I assume...that was in the back portion of the vehicle and on a blanket. There is fur everywhere and the blanket and it's stuffing were torn up. I do not have a dog that sheds or that rips things up. There was no damage to the blanket prior to the repair. I would like an explanation for why the blanket is destroyed and why there is fur everywhere.

Outstanding service and communications throughout the process.

Explaination of increase above estimate before signing off.

everyone was so nice and professional. I worked with Dale and Hayatt and a nice young man who just started there a month ago. All were excellent! my car looks beautiful. I would recommend CARSTAR Jordan road AAAAA. i will always use them if i have any car body shop issues!! love them!!!

Excellent service.