B & B Collision Repair

From our first visit to our last, we were kept informed on what was happening with our car! Everyone we interacted with was awesome! We are so happy to have our refurbished car back! It looks like new! Thanks to every single person there that we had the pleasure of doing business with! Shery hoellwarth

Your team is very professional. They answered all our questions regarding the repair of our vehicle.

Patrick and the crew at B&B did a fantastic job repairing our 2003 4Runner. Paint match looks great and communication through the process was first-rate. Very impressed with B&B Collision and would recommend them to others!

B & B did an excellent job. Thanks so much for your professional service.

I am very pleased with the repair and was kept informed of the progress. As an added bonus, thanx for the loaner vehicle. It made things easier while my vehicle was under repairs

overall nice work would like the car to have been washed and vacuumed clean but overall it was good

As always, friendly, professional and honest, complete work! Just remember to please start the text updates sooner, not a week later (you usually do, I think this was an oversight this time but wanted to send note of it, as I was left hanging on how long it was be until completion).

Great customer service !!

The service and repairs are as good as it gets. The people are very friendly and knowledgeable. 100% satisfied, and thank you!

Thank you for your efficient job of repairing my deer-smashed car. I would use your company again and would recommend it.

Job was completed over several weeks but delayed due to the insurance company trying to squeeze everybody to get a better deal. This was supposed to take a day or two but took a month to complete. B and B was easy to work with and good at communicating with us. I would definitely recommend them and use them again.

Thank you for an outstanding job!

Car looked great. Couldn’t even see where damage was.

There repair looks great. The team has been very kind and formative and helpful. Only disappointing thing is that it took so long for my car to get done but I understand that's not really very issue

Excellent work. Professional and courteous service. Bart was wonderful. I enjoyed my interactions with him. Patrick was organized and efficient. He was on top of his game. I will recommend you to others for sure. Thank you!

Prompt, great results. Stuck to the estimate. Tganks

There is about a 2 inch, deep scratch on the glass above the panel that needed repair, which was not present prior to drop off. Multiple bubbles/imperfections in the paint on the panel and the passenger door. The paint is lighter in color which is noticeable as it wasn’t blended in with the back panel next to it. There is a noticeable indentation in the rubber piece above the passenger door that was painted, it was not like that prior. There are scuff marks/scratches in multiple areas and bits of bright green and orange in areas and inside on the passenger seat and driver floorboard. My husband spoke with Bart who took pictures and acknowledged it as well and said it would be corrected, but we require the car for up coming appointments so we do want to schedule a day to bring it back to have these issues fixed.

We had a very positive experience at B & B. The service delivery was well organized and the communication with our insurance company was smooth and stress free. Everyone we talked to was focused on the customer and provided quality service. We’re pleased with the attention to detail in our auto appraisal and estimate. Our vehicle looks great—skill and experience are reflected in the end product

My experience with B&B was positive in every aspect. Bart was especially patient and always answered all my questions. It was always easy to get ahold of someone body work that was done on the truck was extremely well done. I would definitely recommend to friends and family. Thank you for walking me through what would otherwise be a difficult experience after the accident.

Overall, the body and cosmetic repairs looked good, but I’m frustrated with how the issue of the missing audible lock beep was handled. I reported this problem to your team via email on 8/27/2025 before repairs began. Unfortunately, it was not resolved in the course of repairs, and upon vehicle pickup we notified Irving Cobarruvias who stated we should instead to take it up with Toyota as a potential “wear and tear” issue as there does not appear to be any damage to that area. On 9/29/2025 Toyota-SLO has now confirmed the problem is a damaged circuit directly related to the accident — in other words, accident damage that should have been identified and addressed through the repair claim process. Because B&B did not diagnose or sublet this to Toyota during the original repair, I am now stuck in a supplemental claim process with Travelers and facing unnecessary delays, potential out-of-pocket costs, and extra stress. I expect a collision repair shop to catch accident-related issues like this (especially when I report them up front) and either repair them or sublet to a dealer with the proper diagnostic tools. This is standard industry practice, and not following it has left me in a difficult position with my insurer. I hope B&B can take responsibility and work with me to make sure this situation is corrected and I am not left holding the bill for something that should have been handled in the original repair.