Buerkle Body Shop

Excellentcservice

Great job everyone!! Thank you . My car was less than a year old and it had so much severe hail damage that I didn’t think it was repairable. I was wrong! It looks like new again. I had no idea that you had the skills to accomplish that! Again Thank You!.

Very good work and done ahead of time

Everyone I dealt with was professional, helpful, and kind. I felt well taken care of and am glad I chose to use Buerkle.

I lied

Excellent work done in timely manner.

I had major collision repair done. Upon picking my car up, the new headlight had condensation inside the lense and my windshield had a 11 inch crack in it that wasnt there when I dropped it off. I spoke to the manager who stated, " It's not our fault your insurance company uses used parts and your hey your other headlight doesn't look too good. I felt like he minimized my concern about condensation in the headlight and deflecting blame to my insurance company. I am okay with used parts but not defective used parts. I was told we didn't break the windshield." I told the manager, I have pictures of when I dropped it off. He said, so you took pictures of your car before you dropped it off? I said, yes for my insurance company. I felt like both answers to my concerns were met with deflection and a condesending attitude. I almost felt bullied in a way. I left this conversation with no resolution and I was told to call my insurance company. At this point, I was frustrated with the lack of accountability or attempt to resolve my concerns. After speaking to my adjuster, I had a second conversation with the service manager and this time it went much better. He said the crack in the windshield may have been there under the molding and not seen and the technician said he didnt do it. This made more sense. The crack came directly from the area of damage and I therorized, it could have extended as a result of work being done on my car from vibration ect. My insurance company agreed and covered the cost. My insurance company also covered replacing the headlamp. If I had had this second convesation with the manager in the first place, everything would have been perfect. Ultamatley, I am very pleased with the work done on my car and feel the workmanship was excellent. I had a couple little blemishes on my bumper that were touched up which was above and beyound my expectation. I feel my only complaint is how I was initally spoken to when I exspressed concern over condensation in the headlight and the cracked windshield. If that conversation would have been more customer service oriented, my experience would have been perfect.

Body shop was good, but there was a part on the back seat that I don't know what it is!

The entire team was willing towork with me and my timing of being out of town, and having family members pick up car. Great service all around.

The job was well done it just took a little longer than I thought is everybody treated me good thank you

Everyone on the team was friendly, great service

Excellent

Looks like it was never in a wreck. Great job.

While all the people were very very nice… There was some confusion and and I had to make 3 visits. The first week I was without a vehicle and my vehicle sat the hole time in your service lot as a few more dents were identified and submitted beyond what the adjuster had identified. I called and picked it up and drove it home for until notified that the added insurance amount was approved. The second time was 3 days and because of miscommunication the dents weren’t fixed only the glass. It was raining hard when I picked it up so I didn’t look it over until home and in my garage. The 3rd time (2 days) the dents were nicely fixed. I had bought the car at your dealership **** week before the hail storm hit and was super happy with the staff. I’m sure this was just a slip up and will bring it in for all my serving needs. Thanks

Do you have a anti theft device?

It took 8 weeks from the time my car was towed to your shop until it was determined it would be “totaled”. I visited your shop on 2 occasions while my car was sitting outside in your lot. Every shop bay was full and active. I’m happy that any local business is busy. But if there is a “next time” I will be pursuing another local body shop.

Office people were quick and efficient. Work was finished before expected and I had my car back.

Terrific staff and excellent technicians! Thank you so much! The car looks like new????????

The work done was very good. However, I would have appreciated meeting with someone to discuss the car after it was done to make sure I was satisfied. I had asked for some budding of scratches to be done on my trunk lid at my expense. The bill has a comment about work being done but I thought more of the scratches could have been buffed out.

Easy. Thanks.